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    Call routing apparatus
    2.
    发明授权
    Call routing apparatus 有权
    呼叫路由设备

    公开(公告)号：US07907933B1

    公开(公告)日：2011-03-15

    申请号：US11861171

    申请日：2007-09-25

    申请人： David S. Trandal ,  David J. Brahm

    发明人： David S. Trandal ,  David J. Brahm

    IPC分类号： H04M11/00 ,  H04M15/00

    CPC分类号： H04L12/2854 ,  G06Q30/0641

    摘要： The present invention relates generally to telecommunications, and in particular to systems and methods for routing and placing telephone calls. In one embodiment, a call manager system is configured to place a call to a pay-per-call service, or to cause such a call to be placed by a user computer terminal, in response to a user initiating a purchase transaction over a computer network. In addition, the call may include billing information, such as the user's phone number, which is provided to the pay-per-call service so that the user can be billed for the call in an appropriate amount.

    摘要翻译： 本发明一般涉及电信，尤其涉及用于路由和放置电话呼叫的系统和方法。 在一个实施例中，响应于用户通过计算机发起购买交易，呼叫管理器系统被配置为将呼叫发送到每个呼叫付费服务，或者由用户计算机终端引起这样的呼叫 网络。 此外，呼叫可以包括提供给付费电话服务的诸如用户的电话号码的计费信息，使得用户可以以适当的量向该呼叫计费。

    Enhanced service levels for call-processing services
    6.
    发明授权
    Enhanced service levels for call-processing services 有权
    增强的呼叫处理服务级别

    公开(公告)号：US08165278B2

    公开(公告)日：2012-04-24

    申请号：US12783014

    申请日：2010-05-19

    申请人： David S. Trandal ,  David J. Brahm ,  David F. Hofstatter ,  Bob F. Smith

    发明人： David S. Trandal ,  David J. Brahm ,  David F. Hofstatter ,  Bob F. Smith

    IPC分类号： H04M3/42

    CPC分类号： H04M3/42 ,  H04L12/1836 ,  H04W4/06

    摘要： Service levels for call-processing are enhanced based on the subscriber status of at least one of the calling party and the called party. In one example, a calling party (caller) places a call to a called party (recipient). At least one of the parties subscribes to a call-processing service and the call normally would be processed according to a predetermined service level. However, the service level is enhanced in response to a subscriber status for at least one of the parties, and the call is processed according to the enhanced service level.

    摘要翻译： 基于呼叫方和被叫方中的至少一个的用户状态来增强用于呼叫处理的服务等级。 在一个示例中，主叫方（呼叫者）向呼叫方（接收方）发出呼叫。 至少有一方订阅呼叫处理服务，并且通常将根据预定的服务级别处理呼叫。 然而，响应于至少一方的用户状态来增强服务级别，并且根据增强的服务级别来处理该呼叫。

    Methods and systems for telephony call completion
    7.
    发明授权
    Methods and systems for telephony call completion 有权
    电话呼叫完成的方法和系统

    公开(公告)号：US07308081B2

    公开(公告)日：2007-12-11

    申请号：US11034151

    申请日：2005-01-12

    申请人： David S. Trandal ,  David J. Brahm

    发明人： David S. Trandal ,  David J. Brahm

    IPC分类号： H04M1/64

    CPC分类号： H04M3/48 ,  H04M3/4281

    摘要： The present invention is directed to processing calls to busy telecommunications lines. In one embodiment, the presence of a subscriber accessing a computer network over a first telephone line via a first computer terminal is detected, wherein the subscriber also has a first telephone station connected to the first line. When a caller calls the first line and the first line is busy, the call is forwarded to a second telephone line associated with a call manager system. The call manager system determines when the subscriber is no longer accessing the computer network. At least partly in response to determining that the subscriber is no longer accessing the computer network, the call manager system transmits a text message to the caller, the message including the subscriber's phone number. The caller can then call back the first line using the transmitted phone number.

    摘要翻译： 本发明涉及处理对繁忙电​​信线路的呼叫。 在一个实施例中，检测到经由第一计算机终端通过第一电话线接入计算机网络的用户的存在，其中订户还具有连接到第一线路的第一电话台。 当呼叫者呼叫第一行并且第一行正忙时，呼叫被转发到与呼叫管理器系统相关联的第二电话线。 呼叫管理器系统确定用户何时不再访问计算机网络。 至少部分地响应于确定用户不再访问计算机网络，呼叫管理器系统向呼叫者发送文本消息，该消息包括用户的电话号码。 呼叫者可以使用传输的电话号码回拨第一行。

    Enhanced service levels for call-processing services
    8.
    发明授权
    Enhanced service levels for call-processing services 失效
    增强的呼叫处理服务级别

    公开(公告)号：US08670536B1

    公开(公告)日：2014-03-11

    申请号：US13444312

    申请日：2012-04-11

    申请人： David S. Trandal ,  David J. Brahm ,  David F. Hofstatter ,  Bob F. Smith

    发明人： David S. Trandal ,  David J. Brahm ,  David F. Hofstatter ,  Bob F. Smith

    IPC分类号： H04M3/42

    CPC分类号： H04M3/42 ,  H04L12/1836 ,  H04W4/06

    摘要： Service levels for call-processing are enhanced based on the subscriber status of at least one of the calling party and the called party. In one example, a calling party (caller) places a call to a called party (recipient). At least one of the parties subscribes to a call-processing service and the call normally would be processed according to a predetermined service level. However, the service level is enhanced in response to a subscriber status for at least one of the parties, and the call is processed according to the enhanced service level.

    摘要翻译： 基于呼叫方和被叫方中的至少一个的用户状态来增强用于呼叫处理的服务等级。 在一个示例中，主叫方（呼叫者）向呼叫方（接收方）发出呼叫。 至少有一方订阅呼叫处理服务，并且通常将根据预定的服务级别处理呼叫。 然而，响应于至少一方的用户状态来增强服务级别，并且根据增强的服务级别来处理该呼叫。

    Methods and systems for online warranty management
    9.
    发明授权
    Methods and systems for online warranty management 有权
    在线保修管理方法和系统

    公开(公告)号：US08229861B1

    公开(公告)日：2012-07-24

    申请号：US12410444

    申请日：2009-03-24

    申请人： David S. Trandal ,  David J. Brahm

    发明人： David S. Trandal ,  David J. Brahm

    IPC分类号： G06Q10/00

    CPC分类号： G06Q30/012 ,  G06Q30/0601 ,  G06Q40/08

    摘要： The present invention relates to product warranty management solutions, and in particular, to methods and systems for maintaining purchase records and product repair, replacement, and refund warranty claims processing. The user experience in performing warranty management is simplified and enhanced over existing methods.

    摘要翻译： 本发明涉及产品保修管理解决方案，特别涉及用于维护购买记录和产品维修，更换和退款保修索赔处理的方法和系统。 在现有方法中，简化和增强了执行保修管理的用户体验。