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1.
公开(公告)号:US20240304319A1
公开(公告)日:2024-09-12
申请号:US18669425
申请日:2024-05-20
申请人: Dexcom, Inc.
发明人: Andrew Attila PAL , Leif N. BOWMAN , Eric COHEN , Basab DATTARAY , Edward DAY , Apurv Ullas KAMATH , Aarthi MAHALINGAM , Dana Denea MINOR , Scott A. MOSS , Neil S. PURI , Eli REIHMAN , Conrad WOODS , Laurie L. BERG , Jorge VALDES
CPC分类号: G16H40/40 , A61B5/0002 , A61B5/0015 , A61B5/14532 , A61B5/14546 , G06F16/951 , G16H40/67 , G16H50/30
摘要: Disclosed are systems and methods for providing automated or semi-automated technical support for patients using medical devices, such as continuous glucose monitoring systems. Disclosed embodiments of automated tech support system include collection and storage of copies of streams of medical device data on multiple servers, analysis and comparison of data streams, remote tech support initiation and usage of the automated tech support system for providing improved products and services by storing and analyzing historical tech support data.
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2.
公开(公告)号:US20230027200A1
公开(公告)日:2023-01-26
申请号:US17937412
申请日:2022-09-30
申请人: Dexcom, Inc.
发明人: Andrew Attila PAL , Leif N. BOWMAN , Eric COHEN , Basab DATTARAY , Edward DAY , Apurv Ullas KAMATH , Aarthi MAHALINGAM , Dana Denea MINOR , Scott A. MOSS , Neil S. PURI , Eli REIHMAN , Conrad WOODS , Laurie L. BERG , Jorge VALDES
IPC分类号: G16H40/40 , G06F16/951 , G16H40/67 , A61B5/145 , A61B5/00
摘要: Disclosed are systems and methods for providing automated or semi-automated technical support for patients using medical devices, such as continuous glucose monitoring systems. Disclosed embodiments of automated tech support system include collection and storage of copies of streams of medical device data on multiple servers, analysis and comparison of data streams, remote tech support initiation and usage of the automated tech support system for providing improved products and services by storing and analyzing historical tech support data.
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