公开(公告)号：US12020811B2

公开(公告)日：2024-06-25

申请号：US17937412

申请日：2022-09-30

Applicant: Dexcom, Inc.

Inventor： Andrew Attila Pal ,  Leif N. Bowman ,  Eric Cohen ,  Basab Dattaray ,  Edward Day ,  Apurv Ullas Kamath ,  Aarthi Mahalingam ,  Dana Denea Minor ,  Scott A. Moss ,  Neil S. Puri ,  Eli Reihman ,  Conrad Woods ,  Laurie L. Berg ,  Jorge Valdes

IPC: G16H40/40 ,  A61B5/00 ,  A61B5/145 ,  G06F16/951 ,  G16H40/67 ,  G16H50/30

CPC classification number: G16H40/40 ,  A61B5/0002 ,  A61B5/0015 ,  A61B5/14532 ,  A61B5/14546 ,  G06F16/951 ,  G16H40/67 ,  G16H50/30

Abstract: Disclosed are systems and methods for providing automated or semi-automated technical support for patients using medical devices, such as continuous glucose monitoring systems. Disclosed embodiments of automated tech support system include collection and storage of copies of streams of medical device data on multiple servers, analysis and comparison of data streams, remote tech support initiation and usage of the automated tech support system for providing improved products and services by storing and analyzing historical tech support data.