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1.发明申请Quality of service call routing system using counselor and speech recognition engine and method thereof 有权使用顾问和语音识别引擎的服务质量呼叫路由系统及其方法公开(公告)号：US20050288927A1
公开(公告)日：2005-12-29
申请号：US11153660
申请日：2005-06-15
申请人： Do-Sung Kim , Dong-Soon Min , Kwan-Sik Yoo , Seung-Woo Chung , Jeong-Hun Lee
发明人： Do-Sung Kim , Dong-Soon Min , Kwan-Sik Yoo , Seung-Woo Chung , Jeong-Hun Lee
CPC分类号： G10L15/22 , H04M3/5166 , H04M2203/2011
摘要： A QoS call routing system using a counselor and a speech recognition engine comprises a speech recognition engine for recognizing speech and outputting characters and speech recognition results; a first counselor group terminal for reproducing the client's speech file to a counselor of a first counselor group so that the counselor may recognize the speech when the speech recognition result by the speech recognition engine is less than a reference value; a second counselor group terminal for allowing a counselor of a second counselor group to hear the client's speech so that the counselor may recognize the speech when the recognition by the counselor of the first counselor group has failed; and an IVR server for controlling the engine and terminals to provide information to the client.
摘要翻译： 使用顾问和语音识别引擎的QoS呼叫路由系统包括用于识别语音并输出字符和语音识别结果的语音识别引擎; 第一顾问组终端，用于将顾客的语音文件再现给第一顾问组的顾问，使得当语音识别引擎的语音识别结果小于参考值时，辅导员可以识别语音; 第二辅导组织终端，允许第二顾问组的顾问听取客户的演讲，以便辅导员在第一顾问组的顾问的认可失败时可以承认该演讲; 以及用于控制引擎和终端以向客户端提供信息的IVR服务器。
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2.发明授权Quality of service call routing system using counselor and speech recognition engine and method thereof 有权使用顾问和语音识别引擎的服务质量呼叫路由系统及其方法公开(公告)号：US07689425B2
公开(公告)日：2010-03-30
申请号：US11153660
申请日：2005-06-15
申请人： Do-Sung Kim , Dong-Soon Min , Kwan-Sik Yoo , Seung-Woo Chung , Jeong-Hun Lee
发明人： Do-Sung Kim , Dong-Soon Min , Kwan-Sik Yoo , Seung-Woo Chung , Jeong-Hun Lee
IPC分类号： G10L21/00
CPC分类号： G10L15/22 , H04M3/5166 , H04M2203/2011
摘要： A QoS call routing system using a counselor and a speech recognition engine comprises a speech recognition engine for recognizing speech and outputting characters and speech recognition results; a first counselor group terminal for reproducing the client's speech file to a counselor of a first counselor group so that the counselor may recognize the speech when the speech recognition result by the speech recognition engine is less than a reference value; a second counselor group terminal for allowing a counselor of a second counselor group to hear the client's speech so that the counselor may recognize the speech when the recognition by the counselor of the first counselor group has failed; and an IVR server for controlling the engine and terminals to provide information to the client.
摘要翻译： 使用顾问和语音识别引擎的QoS呼叫路由系统包括用于识别语音并输出字符和语音识别结果的语音识别引擎; 第一顾问组终端，用于将顾客的语音文件再现给第一顾问组的顾问，使得当语音识别引擎的语音识别结果小于参考值时，辅导员可以识别语音; 第二辅导组织终端，允许第二顾问组的顾问听取客户的演讲，以便辅导员在第一顾问组的顾问的认可失败时可以承认该演讲; 以及用于控制引擎和终端以向客户端提供信息的IVR服务器。
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