Quality of service call routing system using counselor and speech recognition engine and method thereof
    1.
    发明申请
    Quality of service call routing system using counselor and speech recognition engine and method thereof 有权
    使用顾问和语音识别引擎的服务质量呼叫路由系统及其方法

    公开(公告)号:US20050288927A1

    公开(公告)日:2005-12-29

    申请号:US11153660

    申请日:2005-06-15

    IPC分类号: H04M3/50 G10L15/26

    摘要: A QoS call routing system using a counselor and a speech recognition engine comprises a speech recognition engine for recognizing speech and outputting characters and speech recognition results; a first counselor group terminal for reproducing the client's speech file to a counselor of a first counselor group so that the counselor may recognize the speech when the speech recognition result by the speech recognition engine is less than a reference value; a second counselor group terminal for allowing a counselor of a second counselor group to hear the client's speech so that the counselor may recognize the speech when the recognition by the counselor of the first counselor group has failed; and an IVR server for controlling the engine and terminals to provide information to the client.

    摘要翻译: 使用顾问和语音识别引擎的QoS呼叫路由系统包括用于识别语音并输出字符和语音识别结果的语音识别引擎; 第一顾问组终端,用于将顾客的语音文件再现给第一顾问组的顾问,使得当语音识别引擎的语音识别结果小于参考值时,辅导员可以识别语音; 第二辅导组织终端,允许第二顾问组的顾问听取客户的演讲,以便辅导员在第一顾问组的顾问的认可失败时可以承认该演讲; 以及用于控制引擎和终端以向客户端提供信息的IVR服​​务器。

    High power amplifier operating point determination apparatus and method for satellite communications system
    2.
    发明授权
    High power amplifier operating point determination apparatus and method for satellite communications system 失效
    用于卫星通信系统的大功率放大器工作点确定装置和方法

    公开(公告)号:US06728650B2

    公开(公告)日:2004-04-27

    申请号:US09986150

    申请日:2001-11-07

    IPC分类号: G06F1900

    CPC分类号: H03F3/602

    摘要: A high power amplifier operating point determination apparatus and method determines an operating point of a high power amplifier for satellite communications system. For the purpose, the apparatus employs a DC voltage converting block in a channel amplifier located at a front-end of the high power amplifier, which couples an output power of the channel amplifier and converts the coupled output power to a DC voltage. Accordingly, in a ground monitoring center, before satellite launching, there are mapped the output power value of the high power amplifier and the DC voltage level of the channel amplifier per each command step assigned to an FGM or an ALC mode. After the satellite launching, it is possible to detect the operating point and the output power level of the high power amplifier based on mapped results by using the DC voltage level as telemetry information.

    摘要翻译: 高功率放大器工作点确定装置和方法确定用于卫星通信系统的高功率放大器的工作点。 为此,该装置在位于高功率放大器前端的通道放大器中采用直流电压转换模块,其耦合通道放大器的输出功率并将耦合的输出功率转换为直流电压。 因此,在地面监控中心,在卫星发射之前,映射每个分配给FGM或ALC模式的每个命令步骤的高功率放大器的输出功率值和信道放大器的直流电压电平。 在卫星发射后,可以通过使用直流电压电平作为遥测信息,基于映射结果来检测大功率放大器的工作点和输出功率电平。

    Quality of service call routing system using counselor and speech recognition engine and method thereof
    4.
    发明授权
    Quality of service call routing system using counselor and speech recognition engine and method thereof 有权
    使用顾问和语音识别引擎的服务质量呼叫路由系统及其方法

    公开(公告)号:US07689425B2

    公开(公告)日:2010-03-30

    申请号:US11153660

    申请日:2005-06-15

    IPC分类号: G10L21/00

    摘要: A QoS call routing system using a counselor and a speech recognition engine comprises a speech recognition engine for recognizing speech and outputting characters and speech recognition results; a first counselor group terminal for reproducing the client's speech file to a counselor of a first counselor group so that the counselor may recognize the speech when the speech recognition result by the speech recognition engine is less than a reference value; a second counselor group terminal for allowing a counselor of a second counselor group to hear the client's speech so that the counselor may recognize the speech when the recognition by the counselor of the first counselor group has failed; and an IVR server for controlling the engine and terminals to provide information to the client.

    摘要翻译: 使用顾问和语音识别引擎的QoS呼叫路由系统包括用于识别语音并输出字符和语音识别结果的语音识别引擎; 第一顾问组终端,用于将顾客的语音文件再现给第一顾问组的顾问,使得当语音识别引擎的语音识别结果小于参考值时,辅导员可以识别语音; 第二辅导组织终端,允许第二顾问组的顾问听取客户的演讲,以便辅导员在第一顾问组的顾问的认可失败时可以承认该演讲; 以及用于控制引擎和终端以向客户端提供信息的IVR服​​务器。