公开(公告)号：US20190095268A1

公开(公告)日：2019-03-28

申请号：US16205111

申请日：2018-11-29

Applicant: Dropbox, Inc.

Inventor： David Mah ,  Scott MacFiggen ,  John Watson

IPC: G06F11/07 ,  H04L12/24 ,  H04L12/26 ,  H04W4/12

Abstract: Automated issue remediation for information technology infrastructure comprises invoking an application programming interface to obtain at least one issue object corresponding to an alert generated by a monitoring system; matching the issue object to at least one diagnosis plugin of a plurality of diagnosis plugins; obtaining a prescription object from the diagnosis plugin, the prescription object comprising a remedy; and invoking the remedy after verifying the remedy is authorized to proceed.

公开(公告)号：US10162698B2

公开(公告)日：2018-12-25

申请号：US15170820

申请日：2016-06-01

Applicant: Dropbox, Inc.

Inventor： David Mah ,  Scott MacFiggen ,  John Watson

IPC: G06F11/07 ,  H04L12/26 ,  H04L12/24 ,  H04W4/12

Abstract: A system and method for extensible, protective, and verifiable automated issue remediation for information technology infrastructure comprises invoking an application programming interface to obtain at least one issue object corresponding to an alert generated by a monitoring system; matching the issue object to at least one diagnosis plugin of a plurality of diagnosis plugins; obtaining a prescription object from the diagnosis plugin, the prescription object comprising a remedy; and invoking the remedy after verifying the remedy is authorized to proceed.

公开(公告)号：US20170279702A1

公开(公告)日：2017-09-28

申请号：US15170820

申请日：2016-06-01

Applicant: Dropbox, Inc.

Inventor： David Mah ,  Scott MacFiggen ,  John Watson

IPC: H04L12/26 ,  H04W4/12 ,  H04L12/24

CPC classification number: G06F11/079 ,  G06F11/0703 ,  G06F11/0748 ,  G06F11/0793 ,  H04L41/0654 ,  H04L41/08 ,  H04L41/0883 ,  H04L41/0886 ,  H04L41/22 ,  H04L41/5038 ,  H04L41/5041 ,  H04L43/12 ,  H04W4/12

Abstract: A system and method for extensible, protective, and verifiable automated issue remediation for information technology infrastructure comprises invoking an application programming interface to obtain at least one issue object corresponding to an alert generated by a monitoring system; matching the issue object to at least one diagnosis plugin of a plurality of diagnosis plugins; obtaining a prescription object from the diagnosis plugin, the prescription object comprising a remedy; and invoking the remedy after verifying the remedy is authorized to proceed.