公开(公告)号：US20180157343A1

公开(公告)日：2018-06-07

申请号：US15368011

申请日：2016-12-02

Applicant: EchoStar Technologies L.L.C.

Inventor： Jeremy Stephen Mickelsen ,  Frederick Gayen Vigo ,  Jackson Louie

IPC: G06F3/0346 ,  G06F9/44 ,  G06F3/16 ,  H04N21/4425 ,  H04N21/442

CPC classification number: G06F3/0346 ,  G06F3/017 ,  G06F9/453 ,  G06F11/07 ,  H04N21/44218 ,  H04N21/4425

Abstract: In various embodiments, a user frustration monitoring and control system may be part of or otherwise be operably coupled to a device to detect and respond to user frustration with the device or with other components in communication with the device. A user frustration monitoring and control system may detect when, out of frustration, a user jars or hits a set-top box or other device in communication with the set-top box, such as a remote-control device or monitor, and will perform an action to address the detected user frustration. This action may be, for example, performing a diagnostic action and/or communicating a helpful message or instructions to the user.