公开(公告)号：US09361648B2

公开(公告)日：2016-06-07

申请号：US13459491

申请日：2012-04-30

申请人： Erik J. Burckart ,  Edward M. Lynch ,  Victor S. Moore ,  William T. Newport

发明人： Erik J. Burckart ,  Edward M. Lynch ,  Victor S. Moore ,  William T. Newport

IPC分类号： G06N5/00 ,  G06F1/00 ,  G06Q40/02 ,  G06N5/02 ,  G06Q10/06

CPC分类号： G06Q40/025 ,  G06N5/02 ,  G06Q10/0635

摘要： A rules engine can be initialized as part of an object grid, wherein the rules engine is executable code executing using computer resources. The rules engine updates a business mapper. The rules engine receives a business rule definition to form a business rule. The rules engine determines business terms are present in the business rule. The rules engine converts the business terms to technical terms based on the business mapper, responsive to a determination that business terms are present. The rules engine determines that the business rule comprises a temporal rule. The rules engine receives rule criteria, wherein the rule criteria is at least one selected from the group consisting of frequency, delay and timing dependency, responsive to the determination that the business rule is a temporal rule. The rules engine stores the business rule to the rules engine. The rules engine publishes the business rule to a publish-subscribe topic.

摘要翻译： 规则引擎可以被初始化为对象网格的一部分，其中规则引擎是使用计算机资源执行的可执行代码。 规则引擎更新业务映射器。 规则引擎接收业务规则定义以形成业务规则。 规则引擎确定业务条款存在于业务规则中。 规则引擎根据业务条款的确定，将业务条款转换为基于业务映射器的技术术语。 规则引擎确定业务规则包括时间规则。 规则引擎接收规则标准，其中响应于业务规则是时间规则的确定，规则标准是从由频率，延迟和时序依赖性组成的组中选择的至少一个。 规则引擎将业务规则存储到规则引擎中。 规则引擎将业务规则发布到发布订阅主题。

公开(公告)号：US20120215732A1

公开(公告)日：2012-08-23

申请号：US13459491

申请日：2012-04-30

申请人： Erik J. Burckart ,  Edward M. Lynch ,  Victor S. Moore ,  William T. Newport

发明人： Erik J. Burckart ,  Edward M. Lynch ,  Victor S. Moore ,  William T. Newport

IPC分类号： G06N5/00

CPC分类号： G06Q40/025 ,  G06N5/02 ,  G06Q10/0635

摘要： A rules engine can be initialized as part of an object grid, wherein the rules engine is executable code executing using computer resources. The rules engine updates a business mapper. The rules engine receives a business rule definition to form a business rule. The rules engine determines business terms are present in the business rule. The rules engine converts the business terms to technical terms based on the business mapper, responsive to a determination that business terms are present. The rules engine determines that the business rule comprises a temporal rule. The rules engine receives rule criteria, wherein the rule criteria is at least one selected from the group consisting of frequency, delay and timing dependency, responsive to the determination that the business rule is a temporal rule. The rules engine stores the business rule to the rules engine. The rules engine publishes the business rule to a publish-subscribe topic.

摘要翻译： 规则引擎可以被初始化为对象网格的一部分，其中规则引擎是使用计算机资源执行的可执行代码。 规则引擎更新业务映射器。 规则引擎接收业务规则定义以形成业务规则。 规则引擎确定业务条款存在于业务规则中。 规则引擎根据业务条款的确定，将业务条款转换为基于业务映射器的技术术语。 规则引擎确定业务规则包括时间规则。 规则引擎接收规则标准，其中响应于业务规则是时间规则的确定，规则标准是从由频率，延迟和时序依赖性组成的组中选择的至少一个。 规则引擎将业务规则存储到规则引擎中。 规则引擎将业务规则发布到发布订阅主题。

公开(公告)号：US20120089549A1

公开(公告)日：2012-04-12

申请号：US12899637

申请日：2010-10-07

申请人： Erik J. Burckart ,  Edward M. Lynch ,  Victor S. Moore ,  William T. Newport

发明人： Erik J. Burckart ,  Edward M. Lynch ,  Victor S. Moore ,  William T. Newport

IPC分类号： G06N5/02

CPC分类号： G06Q40/025 ,  G06N5/02 ,  G06Q10/0635

摘要： A rules engine can be initialized as part of an object grid, wherein the rules engine is executable code executing using computer resources. The rules engine updates a business mapper. The rules engine receives a business rule definition to form a business rule. The rules engine determines business terms are present in the business rule. The rules engine converts the business terms to technical terms based on the business mapper, responsive to a determination that business terms are present. The rules engine determines that the business rule comprises a temporal rule. The rules engine receives rule criteria, wherein the rule criteria is at least one selected from the group consisting of frequency, delay and timing dependency, responsive to the determination that the business rule is a temporal rule. The rules engine stores the business rule to the rules engine. The rules engine publishes the business rule to a publish-subscribe topic.

公开(公告)号：US08379804B2

公开(公告)日：2013-02-19

申请号：US12349940

申请日：2009-01-07

申请人： Edward M. Lynch ,  David D. Martin ,  Jared M. Michalec ,  Victor S. Moore ,  Wendi L. Nusbickel

发明人： Edward M. Lynch ,  David D. Martin ,  Jared M. Michalec ,  Victor S. Moore ,  Wendi L. Nusbickel

IPC分类号： H04M1/64 ,  G06F12/08 ,  G10L15/00

CPC分类号： G10L15/26

摘要： Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series of textual elements can represent speech input provided by the caller. The CEP can create a text string from the series of textual elements of event data messages having the same Stream_ID. The text string can inherit the Stream_ID of the event data messages. The CEP can utilize user-defined business rules to process the text string. When the CEP issues an action message, the Stream_ID of the text string can be appended to the action message sent to the IVR system. The IVR system can modify the call session associated with the Stream_ID of the action message accordingly.

摘要翻译： 事件数据消息可以由交互式语音响应（IVR）系统提供给复杂事件处理器（CEP）。 事件数据消息可以包括Stream_ID和一系列文本元素。 Stream_ID可以唯一地标识呼叫者和IVR系统之间的呼叫会话。 一系列文本元素可以表示由呼叫者提供的语音输入。 CEP可以从具有相同Stream_ID的事件数据消息的一系列文本元素创建文本字符串。 文本字符串可以继承事件数据消息的Stream_ID。 CEP可以利用用户定义的业务规则来处理文本字符串。 当CEP发出动作消息时，可以将文本字符串的Stream_ID追加到发送到IVR系统的动作消息。 IVR系统可以相应地修改与动作消息的Stream_ID相关联的呼叫会话。

公开(公告)号：US08817954B2

公开(公告)日：2014-08-26

申请号：US13404215

申请日：2012-02-24

申请人： Edward M. Lynch ,  David D. Martin ,  Jared M. Michalec ,  Victor S. Moore ,  Wendi L. Nusbickel

发明人： Edward M. Lynch ,  David D. Martin ,  Jared M. Michalec ,  Victor S. Moore ,  Wendi L. Nusbickel

IPC分类号： H04M3/42 ,  H04M7/12 ,  H04L12/58

CPC分类号： G10L15/26

摘要： Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series of textual elements can represent speech input provided by the caller. The CEP can create a text string from the series of textual elements of event data messages having the same Stream_ID. The text string can inherit the Stream_ID of the event data messages. The CEP can utilize user-defined business rules to process the text string. When the CEP issues an action message, the Stream_ID of the text string can be appended to the action message sent to the IVR system. The IVR system can modify the call session associated with the Stream_ID of the action message accordingly.

摘要翻译： 事件数据消息可以由交互式语音响应（IVR）系统提供给复杂事件处理器（CEP）。 事件数据消息可以包括Stream_ID和一系列文本元素。 Stream_ID可以唯一地标识呼叫者和IVR系统之间的呼叫会话。 一系列文本元素可以表示由呼叫者提供的语音输入。 CEP可以从具有相同Stream_ID的事件数据消息的一系列文本元素创建文本字符串。 文本字符串可以继承事件数据消息的Stream_ID。 CEP可以利用用户定义的业务规则来处理文本字符串。 当CEP发出动作消息时，可以将文本字符串的Stream_ID追加到发送到IVR系统的动作消息。 IVR系统可以相应地修改与动作消息的Stream_ID相关联的呼叫会话。

公开(公告)号：US20130132326A1

公开(公告)日：2013-05-23

申请号：US13367981

申请日：2012-02-07

申请人： Steven J. Demuth ,  Edward M. Lynch ,  Stéphane Méry ,  Victor S. Moore

发明人： Steven J. Demuth ,  Edward M. Lynch ,  Stéphane Méry ,  Victor S. Moore

IPC分类号： G06N5/02

CPC分类号： G06N5/025

摘要： An object cache framework client selects a rule-set object in an object cache framework. The rule-set object comprises a rule-set (set of business rules). The object cache framework client evaluates criteria of the rule-set against properties of a plurality of rules engines. The object cache framework client determines if the properties of a rules engine, from a plurality of rules engines, satisfy the criteria of the rule-set. The object cache framework client supplies the rule-set object to the rules engine for execution of the rule-set.

摘要翻译： 对象缓存框架客户机在对象缓存框架中选择规则集对象。 规则集对象包括规则集（业务规则集）。 对象缓存框架客户端针对多个规则引擎的属性来评估规则集的标准。 对象缓存框架客户端确定来自多个规则引擎的规则引擎的属性是否满足规则集的标准。 对象缓存框架客户机将规则集对象提供给规则引擎以执行规则集。

公开(公告)号：US08130916B2

公开(公告)日：2012-03-06

申请号：US12349725

申请日：2009-01-07

申请人： Edward M. Lynch ,  David D. Martin ,  Jared M. Michalec ,  Victor S. Moore ,  Wendi L. Nusbickel

发明人： Edward M. Lynch ,  David D. Martin ,  Jared M. Michalec ,  Victor S. Moore ,  Wendi L. Nusbickel

IPC分类号： H04M1/64

CPC分类号： H04M1/24 ,  H04M3/2227 ,  H04M3/493

摘要： Problematic event data for problematic events that occur during interaction between an Interactive Voice Response (IVR) system and a caller can be captured. The problematic event data can be analyzed for performance issues. A performance issue can represent an interactive segment of the IVR system operating at an unacceptable performance level. An IVR performance improvement action can then be determined to resolve the performance issue. The IVR performance improvement action can be conveyed to the IVR system. Execution of the IVR performance improvement action by the IVR system can reduce occurrences of the problematic events associated with the performance issue.

摘要翻译： 可以捕获在交互式语音响应（IVR）系统和呼叫者之间交互期间发生的问题事件的问题事件数据。 可以分析问题事件数据的性能问题。 性能问题可以表现为以不可接受的性能水平运行的IVR系统的交互式部分。 然后可以确定IVR性能改进措施来解决性能问题。 IVR性能改进措施可以传达给IVR系统。 IVR系统执行IVR性能改进措施可以减少与性能问题相关的问题事件的发生。

公开(公告)号：US08930298B2

公开(公告)日：2015-01-06

申请号：US13367981

申请日：2012-02-07

申请人： Steven J. Demuth ,  Edward M. Lynch ,  Stéphane Méry ,  Victor S. Moore

发明人： Steven J. Demuth ,  Edward M. Lynch ,  Stéphane Méry ,  Victor S. Moore

IPC分类号： G06N5/02

CPC分类号： G06N5/025

摘要： An object cache framework client selects a rule-set object in an object cache framework. The rule-set object comprises a rule-set (set of business rules). The object cache framework client evaluates criteria of the rule-set against properties of a plurality of rules engines. The object cache framework client determines if the properties of a rules engine, from a plurality of rules engines, satisfy the criteria of the rule-set. The object cache framework client supplies the rule-set object to the rules engine for execution of the rule-set.

摘要翻译： 对象缓存框架客户机在对象缓存框架中选择规则集对象。 规则集对象包括规则集（业务规则集）。 对象缓存框架客户端针对多个规则引擎的属性来评估规则集的标准。 对象缓存框架客户端确定来自多个规则引擎的规则引擎的属性是否满足规则集的标准。 对象缓存框架客户机将规则集对象提供给规则引擎以执行规则集。

公开(公告)号：USD294778S

公开(公告)日：1988-03-22

申请号：US766415

申请日：1985-08-16

申请人： Edward M. Lynch

设计人： Edward M. Lynch