公开(公告)号：US11978065B2

公开(公告)日：2024-05-07

申请号：US18194682

申请日：2023-04-03

Applicant: Fidelity Information Services, LLC

Inventor： Jeffrey Paul Kubler ,  Shane Saunders ,  Joseph Fredric Sutthoff ,  Joe Leung ,  Lauren Morrison ,  Matthew Petersen ,  David Raynault ,  Philip J. Ponsaran

IPC: G06Q30/018 ,  G06F9/54 ,  G06F16/23 ,  G06N5/04 ,  G06N20/00 ,  G06Q20/20 ,  G06Q40/02 ,  H04L67/306 ,  H04L67/50 ,  G06F3/0483

CPC classification number: G06Q30/0185 ,  G06F9/547 ,  G06F16/2365 ,  G06F16/2379 ,  G06N5/04 ,  G06N20/00 ,  G06Q20/201 ,  G06Q20/209 ,  G06Q40/02 ,  H04L67/306 ,  H04L67/535 ,  G06F3/0483

Abstract: Disclosed herein are systems and methods for managing transaction disputes. Techniques include accessing a transaction pattern model associated with a user account; detecting deviation of a transaction from the transaction pattern model; transmitting, based on the detected deviation, transaction data to a user device; receiving an input at the user device in response to the transmitted data; generating, based on the received input, dispute data; storing the dispute data; monitoring data extracts associated with the user account; detecting, based on the monitoring, a data extract indicating a posted state of a transaction associated with the dispute data; and updating the dispute data based on the data extract indicating the posted state.

公开(公告)号：US20240265404A1

公开(公告)日：2024-08-08

申请号：US18625304

申请日：2024-04-03

Applicant: Fidelity Information Services, LLC

Inventor： Jeffrey Paul Kubler ,  Shane Saunders ,  Joseph Fredric Sutthoff ,  Joe Leung ,  Lauren Morrison ,  Matthew Petersen ,  David Raynault ,  Philip J. Ponsaran

IPC: G06Q30/018 ,  G06F3/0483 ,  G06F9/54 ,  G06F16/23 ,  G06N5/04 ,  G06N20/00 ,  G06Q20/20 ,  G06Q40/02 ,  H04L67/306 ,  H04L67/50

CPC classification number: G06Q30/0185 ,  G06F9/547 ,  G06F16/2365 ,  G06F16/2379 ,  G06N5/04 ,  G06N20/00 ,  G06Q20/201 ,  G06Q20/209 ,  G06Q40/02 ,  H04L67/306 ,  H04L67/535 ,  G06F3/0483

Abstract: Disclosed herein are systems and methods for managing transaction disputes. Techniques include accessing a transaction pattern model associated with a user account; detecting deviation of a transaction from the transaction pattern model; transmitting, based on the detected deviation, transaction data to a user device; receiving an input at the user device in response to the transmitted data; generating, based on the received input, dispute data; storing the dispute data; monitoring data extracts associated with the user account; detecting, based on the monitoring, a data extract indicating a posted state of a transaction associated with the dispute data; and updating the dispute data based on the data extract indicating the posted state.

公开(公告)号：US20230289824A1

公开(公告)日：2023-09-14

申请号：US18194682

申请日：2023-04-03

Applicant: Fidelity Information Services, LLC

Inventor： Jeffrey Paul Kubler ,  Shane Saunders ,  Joseph Fredric Sutthoff ,  Joe Leung ,  Lauren Morrison ,  Matthew Petersen ,  David Raynault ,  Philip J. Ponsaran

IPC: G06Q30/018 ,  G06Q40/02 ,  G06Q20/20 ,  G06F16/23 ,  G06F9/54 ,  G06N5/04 ,  G06N20/00 ,  H04L67/306 ,  H04L67/50

CPC classification number: G06Q30/0185 ,  G06Q40/02 ,  G06Q20/209 ,  G06Q20/201 ,  G06F16/2379 ,  G06F9/547 ,  G06N5/04 ,  G06N20/00 ,  H04L67/306 ,  G06F16/2365 ,  H04L67/535 ,  G06F3/0483

Abstract: Disclosed herein are systems and methods for managing transaction disputes. Techniques include accessing a transaction pattern model associated with a user account; detecting deviation of a transaction from the transaction pattern model; transmitting, based on the detected deviation, transaction data to a user device; receiving an input at the user device in response to the transmitted data; generating, based on the received input, dispute data; storing the dispute data; monitoring data extracts associated with the user account; detecting, based on the monitoring, a data extract indicating a posted state of a transaction associated with the dispute data; and updating the dispute data based on the data extract indicating the posted state.

公开(公告)号：US11651378B2

公开(公告)日：2023-05-16

申请号：US16904878

申请日：2020-06-18

Applicant: Fidelity Information Services, LLC

Inventor： Jeffrey Paul Kubler ,  Shane Saunders ,  Joseph Fredric Sutthoff ,  Joe Leung ,  Lauren Morrison ,  Matthew Petersen ,  David Raynault ,  Philip J. Ponsaran

IPC: G06Q30/018 ,  G06Q40/02 ,  G06Q20/20 ,  G06F16/23 ,  G06F9/54 ,  G06N5/04 ,  G06N20/00 ,  H04L67/306 ,  H04L67/50 ,  G06F3/0483

CPC classification number: G06Q30/0185 ,  G06F9/547 ,  G06F16/2365 ,  G06F16/2379 ,  G06N5/04 ,  G06N20/00 ,  G06Q20/201 ,  G06Q20/209 ,  G06Q40/02 ,  H04L67/306 ,  H04L67/535 ,  G06F3/0483

Abstract: Disclosed herein are systems and methods for managing transaction disputes. Techniques include accessing a transaction pattern model associated with a user account; detecting deviation of a transaction from the transaction pattern model; transmitting, based on the detected deviation, transaction data to a user device; receiving an input at the user device in response to the transmitted data; generating, based on the received input, dispute data; storing the dispute data; monitoring data extracts associated with the user account; detecting, based on the monitoring, a data extract indicating a posted state of a transaction associated with the dispute data; and updating the dispute data based on the data extract indicating the posted state.

公开(公告)号：US20210398142A1

公开(公告)日：2021-12-23

申请号：US16904878

申请日：2020-06-18

Applicant: Fidelity Information Services, LLC

Inventor： Jeffrey Paul Kubler ,  Shane Saunders ,  Joseph Fredric Sutthoff ,  Joe Leung ,  Lauren Morrison ,  Matthew Petersen ,  David Raynault ,  Philip J. Ponsaran

IPC: G06Q30/00 ,  G06Q40/02 ,  G06Q20/20 ,  G06F16/23 ,  G06F9/54 ,  G06N5/04 ,  G06N20/00 ,  H04L29/08

Abstract: Disclosed herein are systems and methods for managing transaction disputes. Techniques include accessing a transaction pattern model associated with a user account; detecting deviation of a transaction from the transaction pattern model; transmitting, based on the detected deviation, transaction data to a user device; receiving an input at the user device in response to the transmitted data; generating, based on the received input, dispute data; storing the dispute data; monitoring data extracts associated with the user account; detecting, based on the monitoring, a data extract indicating a posted state of a transaction associated with the dispute data; and updating the dispute data based on the data extract indicating the posted state.