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    Systems and methods for classification and rating of calls based on voice and text analysis
    2.
    发明授权
    Systems and methods for classification and rating of calls based on voice and text analysis 有权

    公开(公告)号：US11521642B2

    公开(公告)日：2022-12-06

    申请号：US17088365

    申请日：2020-11-03

    Applicant: FIDELITY INFORMATION SERVICES, LLC

    Inventor： Rajiv Ramanjani

    IPC: G10L25/63 ,  G06F16/904 ,  G06K9/62 ,  G06F40/30 ,  G10L15/08 ,  G10L15/30 ,  H04M3/51 ,  G10L15/26 ,  G06F40/35 ,  G10L25/60 ,  G10L15/18

    Abstract: Methods and systems include sending recording data of a call to a first server and a second server, wherein the recording data includes a first voice of a first participant of the call and a second voice of a second participant of the call; receiving, from the first server, a first emotion score representing a degree of a first emotion associated with the first voice, and a second emotion score representing a degree of a second emotion associated with the first voice; receiving, from the second server, a first sentiment score, a second sentiment score, and a third sentiment score; determining a quality score and classification data for the recording data based on the first emotion score, the second emotion score, the first sentiment score, the second sentiment score, and the third sentiment score; and outputting the quality score and the classification data for visualization of the recording data.

    High speed mainframe application tool
    4.
    发明授权
    High speed mainframe application tool 有权

    公开(公告)号：US11755388B2

    公开(公告)日：2023-09-12

    申请号：US17837535

    申请日：2022-06-10

    Applicant: FIDELITY INFORMATION SERVICES, LLC

    Inventor： Rajiv Ramanjani

    IPC: G06F9/54 ,  G06F9/4401 ,  G06F9/48

    CPC classification number: G06F9/544 ,  G06F9/4411 ,  G06F9/4881

    Abstract: Computer-implemented systems and methods for analyzing applications include, obtaining user data records from a server, constructing an instruction template, the instruction template includes main streams, the instruction template adding the user data records as user parameters corresponding to the main streams, transmitting the user data records to a file transfer connection, inputting the instruction template and a first command into the file transfer connection, the file transfer connection executes the first command, inputting the file transfer connection and a second command into the script file, the script file executes the second command, opening each of the main streams through the pre-defined driver program by using variable records to retrieve a plurality of in-streams of each of the main streams, aggregating the main streams and the in-streams associated with the user parameters resulting a final output, transmitting the final output to the server.

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