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    Systems and methods for sizing modular routing applications
    5.
    发明授权
    Systems and methods for sizing modular routing applications 有权

    公开(公告)号：US10986232B2

    公开(公告)日：2021-04-20

    申请号：US15625585

    申请日：2017-06-16

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Herbert Willi Artur Ristock ,  Boris Livshyts ,  Nikolay I. Korolev ,  Stefaan Valere Albert Coussement

    IPC: G06F15/173 ,  H04M3/523 ,  H04M3/36 ,  H04M3/51

    Abstract: A method for allocating resources to modules of a contact center includes: receiving a first interaction in a first state; determining a first load of a first module of the contact center to be low; in response to determining that the first load is low, routing the first interaction to the first module of the contact center, the first module transitioning the first interaction from the first state to a second state; receiving a second interaction in the first state; determining a second load on the first module of the contact center to be high; and in response to determining that the second load is high, routing the second interaction to a second module configured to transition the second interaction from the first state to the second state, the second module having different resource requirements than the first module.

    SYSTEMS AND METHODS FOR SIZING MODULAR ROUTING APPLICATIONS
    8.
    发明申请
    SYSTEMS AND METHODS FOR SIZING MODULAR ROUTING APPLICATIONS 审中-公开

    公开(公告)号：US20180367672A1

    公开(公告)日：2018-12-20

    申请号：US15625585

    申请日：2017-06-16

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Herbert Willi Artur Ristock ,  Boris Livshyts ,  Nikolay I. Korolev ,  Stefaan Valere Albert Coussement

    IPC: H04M3/523 ,  H04M3/51

    Abstract: A method for allocating resources to modules of a contact center includes: receiving a first interaction in a first state; determining a first load of a first module of the contact center to be low; in response to determining that the first load is low, routing the first interaction to the first module of the contact center, the first module transitioning the first interaction from the first state to a second state; receiving a second interaction in the first state; determining a second load on the first module of the contact center to be high; and in response to determining that the second load is high, routing the second interaction to a second module configured to transition the second interaction from the first state to the second state, the second module having different resource requirements than the first module.

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