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公开(公告)号：US20230103076A1
公开(公告)日：2023-03-30
申请号：US17489787
申请日：2021-09-30
发明人： Eddie Zhou , Mrinal Mohit , Calvin Qi , Sumeet Sobti , Sharvanath Pathak , Debarghya Das , Arvind Jain , Piyush Prahladka
IPC分类号： G06F21/62 , G06N5/04 , G06F16/383 , G06F16/31
摘要： Methods and apparatuses for providing a real-time enterprise knowledge assistant that automatically responds to user comments and questions via a graphical user interface are described. The enterprise knowledge assistant may display automated responses to questions provided by users within a persistent chat channel (or other communications channel). The information displayed or referenced (e.g., via a linked electronic document) within an automated response to a user's factual question may be determined based on access rights to linked documents and the number of electronic interactions between users, such as the number of times that users co-edited or collaborated on documents (e.g., programming code). Upon detection that at least a portion of a user's message within a chat channel has been classified as a factual question, the enterprise knowledge assistant may access question and answer pairings stored within a frequently asked questions database and display an authorized answer.
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公开(公告)号：US20230099588A1
公开(公告)日：2023-03-30
申请号：US17489772
申请日：2021-09-29
发明人： Eddie Zhou , Mrinal Mohit , Calvin Qi , Sumeet Sobti , Dragos Florian Ristache , Debarghya Das , Piyush Prahladka , Sharvanath Pathak
IPC分类号： G06F16/9032 , G06Q10/10 , G06F16/903 , G06F16/9038
摘要： Methods and apparatuses for providing a real-time enterprise knowledge assistant that automatically responds to user comments and questions via a graphical user interface are described. The enterprise knowledge assistant may display automated responses to questions provided by users within a persistent chat channel (or other communications channel). The information displayed or referenced (e.g., via a linked electronic document) within an automated response to a user's factual question may be determined based on access rights to linked documents and the number of electronic interactions between users, such as the number of times that users co-edited or collaborated on documents (e.g., programming code). Upon detection that at least a portion of a user's message within a chat channel has been classified as a factual question, the enterprise knowledge assistant may access question and answer pairings stored within a frequently asked questions database and display an authorized answer.
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