公开(公告)号：US20220180857A1

公开(公告)日：2022-06-09

申请号：US17112418

申请日：2020-12-04

Applicant: Google LLC

Inventor： Asaf Aharoni ,  Yaniv LEVIATHAN ,  Eyal SEGALIS ,  Gal ELIDAN ,  Sasha Goldshtein ,  Tomer Amiaz ,  Deborah Cohen

IPC: G10L15/06 ,  G10L15/22 ,  G10L15/04 ,  G10L15/02 ,  H04M3/493 ,  H04L29/06 ,  G06N20/00

Abstract: Implementations are directed to providing a voice bot development platform that enables a third-party developer to train a voice bot based on training instance(s). The training instance(s) can each include training input and training output. The training input can include a portion of a corresponding conversation and a prior context of the corresponding conversation. The training output can include a corresponding ground truth response to the portion of the corresponding conversation. Subsequent to training, the voice bot can be deployed for conducting conversations on behalf of a third-party. In some implementations, the voice bot is further trained based on a corresponding feature emphasis input that attentions the voice bot to a particular feature of the portion of the corresponding conversation. In some additional or alternative implementations, the voice bot is further trained to interact with third-party system(s) via remote procedure calls (RPCs).

公开(公告)号：US20210335365A1

公开(公告)日：2021-10-28

申请号：US17049689

申请日：2020-05-05

Applicant: GOOGLE LLC

Inventor： Asaf Aharoni ,  Eyal SEGALIS ,  Yaniv LEVIATHAN

IPC: G10L15/22 ,  H04M3/51

Abstract: Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.

公开(公告)号：US20220180858A1

公开(公告)日：2022-06-09

申请号：US17541098

申请日：2021-12-02

Applicant: GOOGLE LLC

Inventor： Asaf Aharoni ,  Yaniv LEVIATHAN ,  Eyal SEGALIS ,  Gal ELIDAN ,  Sasha Goldshtein ,  Tomer Amiaz ,  Deborah Cohen

IPC: G10L15/06 ,  G10L15/22 ,  H04L67/53 ,  G10L15/30 ,  H04L67/133 ,  H04M3/51

Abstract: Implementations are directed to providing a voice bot development platform that enables a third-party developer to train a voice bot based on training instance(s). The training instance(s) can each include training input and training output. The training input can include a portion of a corresponding conversation and a prior context of the corresponding conversation. The training output can include a corresponding ground truth response to the portion of the corresponding conversation. Subsequent to training, the voice bot can be deployed for conducting conversations on behalf of a third-party. In some implementations, the voice bot is further trained based on a corresponding feature emphasis input that attentions the voice bot to a particular feature of the portion of the corresponding conversation. In some additional or alternative implementations, the voice bot is further trained to interact with third-party system(s) via remote procedure calls (RPCs).

公开(公告)号：US20210243300A1

公开(公告)日：2021-08-05

申请号：US17236781

申请日：2021-04-21

Applicant: GOOGLE LLC

Inventor： Eyal SEGALIS ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

IPC: H04M3/493 ,  G06F40/205 ,  G06F40/56 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  G10L15/00 ,  G10L15/18 ,  G10L15/22 ,  H04M3/42 ,  H04M3/58 ,  H04M3/60 ,  G06F40/20

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.