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公开(公告)号：US06594347B1
公开(公告)日：2003-07-15
申请号：US09551481
申请日：2000-04-18
申请人： Gary James Calder , George Murdoch Clelland , Anthony Timothy Farrell , Robert Mann , John Brian Pickering , Paul Reilly
发明人： Gary James Calder , George Murdoch Clelland , Anthony Timothy Farrell , Robert Mann , John Brian Pickering , Paul Reilly
IPC分类号： H04M164
CPC分类号： H04M3/493 , H04M2201/40 , H04M2201/60 , H04M2203/2061 , H04Q1/45
摘要： Speech encoding in a client server system such as a laptop, personal data assistant or mobile phone communicating with an interactive voice response telephony application. A method of communication with a speech enabled remote telephony device such as a mobile phone is described comprising the following steps. Receiving user speech input into the mobile phone as part of a dialogue with an interactive voice response telephony application. Performing speech recognition to convert the speech into text and converting the text into tones such as DTMF tones. Transmitting the DTMF tones over the voice channel to an interactive voice response (IVR) telephony application an allowed response feature converts the users response to a known valid response of the IVR application. A language conversion feature allows a person in one language to speak in that language to an IVR application operating in a different language.
摘要翻译： 在与交互式语音应答电话应用通信的客户端服务器系统（例如膝上型计算机，个人数据助理或移动电话）中进行语音编码。 描述了与诸如移动电话的支持语音的远程电话设备进行通信的方法，包括以下步骤。 作为与交互式语音应答电话应用的对话的一部分，接收输入到移动电话的用户语音。 执行语音识别，将语音转换为文本，并将文本转换为DTMF音调等音频。 通过语音信道将DTMF音调发送到交互式语音响应（IVR）电话应用程序，允许的响应功能将用户响应转换为IVR应用程序的已知有效响应。 语言转换功能允许一种语言的人以该语言对以不同语言操作的IVR应用程序说话。
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公开(公告)号：US07415415B2
公开(公告)日：2008-08-19
申请号：US10919683
申请日：2004-08-17
CPC分类号： G10L15/22 , G10L15/222
摘要： A method and apparatus for generating appropriate confirmatory prompts in a speech-enabled, interactive computer system. The method can be incorporated in an interactive voice response system that includes receiving an input audio stream over a voice channel from a users, performing keyword recognition on received input audio as subsequent input audio is being received, and prompting the user with an acknowledgement of the keyword or keywords as subsequent input audio is being received. In another aspect of the method, the volume of the speech input can be continuously monitored. In a further aspect of the method, recognition results and associated confidence values can be combined to select different confirmatory prompts, and the volume is tailored to be the same as, louder than or quieter than the volume of the speech input, so that different types of confirmation can be automatically generated to produce a natural speech-enabled interface.
摘要翻译： 一种用于在具有语音功能的交互式计算机系统中产生适当的确认提示的方法和装置。 该方法可以并入交互式语音响应系统中，该系统包括通过来自用户的语音信道接收输入音频流，对接收到的输入音频执行关键字识别，随后接收输入音频，并提示用户确认 正在接收随后的输入音频的关键字或关键字。 在该方法的另一方面，可以连续地监视语音输入的音量。 在该方法的另一方面，可以组合识别结果和相关联的置信度值以选择不同的确认提示，并且将体积定制为与语音输入的音量相比或更安静，使得不同的类型 可以自动生成确认，以产生自然语音使能的界面。
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公开(公告)号：US20080273674A1
公开(公告)日：2008-11-06
申请号：US12173260
申请日：2008-07-15
IPC分类号： H04M1/64
CPC分类号： G10L15/22 , G10L15/222
摘要： A method and apparatus for generating appropriate confirmatory prompts in a speech-enabled, interactive computer system. The method can be incorporated in an interactive voice response system that includes receiving an input audio stream over a voice channel from a users, performing keyword recognition on received input audio as subsequent input audio is being received, and prompting the user with an acknowledgement of the keyword or keywords as subsequent input audio is being received. In another aspect of the method, the volume of the speech input can be continuously monitored. In a further aspect of the method, recognition results and associated confidence values can be combined to select different confirmatory prompts, and the volume is tailored to be the same as, louder than or quieter than the volume of the speech input, so that different types of confirmation can be automatically generated to produce a natural speech-enabled interface.
摘要翻译： 一种用于在具有语音功能的交互式计算机系统中产生适当的确认提示的方法和装置。 该方法可以并入交互式语音响应系统中，该系统包括通过来自用户的语音信道接收输入音频流，对接收到的输入音频执行关键字识别，随后接收输入音频，并且提示用户确认 正在接收随后的输入音频的关键字或关键字。 在该方法的另一方面，可以连续地监视语音输入的音量。 在该方法的另一方面，可以组合识别结果和相关联的置信度值以选择不同的确认提示，并且将体积定制为与语音输入的音量相比或更安静，使得不同的类型 可以自动生成确认，以产生自然语音使能的界面。
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公开(公告)号：US08064573B2
公开(公告)日：2011-11-22
申请号：US12173260
申请日：2008-07-15
CPC分类号： G10L15/22 , G10L15/222
摘要： A method and apparatus for generating appropriate confirmatory prompts in a speech-enabled, interactive computer system. The method can be incorporated in an interactive voice response system that includes receiving an input audio stream over a voice channel from a users, performing keyword recognition on received input audio as subsequent input audio is being received, and prompting the user with an acknowledgement of the keyword or keywords as subsequent input audio is being received. In another aspect of the method, the volume of the speech input can be continuously monitored. In a further aspect of the method, recognition results and associated confidence values can be combined to select different confirmatory prompts, and the volume is tailored to be the same as, louder than or quieter than the volume of the speech input, so that different types of confirmation can be automatically generated to produce a natural speech-enabled interface.
摘要翻译： 一种用于在具有语音功能的交互式计算机系统中产生适当的确认提示的方法和装置。 该方法可以并入交互式语音响应系统中，该系统包括通过来自用户的语音信道接收输入音频流，对接收到的输入音频执行关键字识别，随后接收输入音频，并提示用户确认 正在接收随后的输入音频的关键字或关键字。 在该方法的另一方面，可以连续地监视语音输入的音量。 在该方法的另一方面，可以组合识别结果和相关联的置信度值以选择不同的确认提示，并且将体积定制为与语音输入的音量相比或更安静，使得不同的类型 可以自动生成确认，以产生自然语音使能的界面。
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