公开(公告)号：US20090228605A1

公开(公告)日：2009-09-10

申请号：US12042631

申请日：2008-03-05

申请人： Genady Grabarnik ,  Dimitri Kanevsky ,  Debanjan Saha ,  Larisa Shwartz

发明人： Genady Grabarnik ,  Dimitri Kanevsky ,  Debanjan Saha ,  Larisa Shwartz

IPC分类号： G06F15/16 ,  G06F17/11

CPC分类号： G06F9/505

摘要： A method and system are disclosed for creating portfolios of requests so as to reduce or minimize the variance in the workloads generated by those requests. The invention also takes into account the throughput of the servers that are servicing the requests. In a preferred embodiment, the method comprises the steps of establishing a set of system parameters; using said parameters to generate a model, said model including a defined optimization problem; and solving said optimization problem to output a set of mixing weights. The set of parameters and said mixing weights are used to generate a task; and the service requests are distributed to different service teams according to the generated task. Also, for example, the distributing may be done by distributing requests of type i to team j with weight proportional to wij.

摘要翻译： 公开了一种用于创建请求组合的方法和系统，以便减少或最小化由这些请求产生的工作负载的差异。 本发明还考虑了为请求服务的服务器的吞吐量。 在优选实施例中，该方法包括建立一组系统参数的步骤; 使用所述参数来生成模型，所述模型包括定义的优化问题; 并求解所述优化问题以输出一组混合权重。 所述参数集合和所述混合权重用于产生任务; 并根据生成的任务将服务请求分发给不同的服务团队。 另外，例如，分发可以通过将i类型的请求分配给与wij成比例的权重的组j来完成。

公开(公告)号：US08126753B2

公开(公告)日：2012-02-28

申请号：US11834328

申请日：2007-08-06

申请人： Nikolaos Anerousis ,  Abhijit Bose ,  Genady Grabarnik ,  Debanjan Saha ,  Larisa Shwartz ,  Shu Tao

发明人： Nikolaos Anerousis ,  Abhijit Bose ,  Genady Grabarnik ,  Debanjan Saha ,  Larisa Shwartz ,  Shu Tao

IPC分类号： G06F17/60

CPC分类号： G06Q10/06 ,  G06Q10/04 ,  G06Q10/063 ,  G06Q10/06395

摘要： An exemplary method of responding to a request for a value of at least one metric associated with at least one process includes a step of determining whether responding to the request requires updating the value of the at least one metric. When responding to the request does not require updating the value of the at least one metric, a response is determined based at least in part on at least one stored value of the at least one metric. When responding to the request does require updating the value of the at least one metric, the value of the at least one metric is updated and a response is determined based at least in part on the at least one updated value of the at least one metric. Updating the value of the at least one metric, at least when responding to the request requires updating the value of the at least one metric, includes steps of determining at least one new value of the at least one metric based at least in part on at least one stored value of the at least one metric and storing the at least one new value of the at least one metric. The method also includes a step of responding to the request with the determined response.

摘要翻译： 响应对与至少一个过程相关联的至少一个度量的值的请求的示例性方法包括确定对该请求的响应是否需要更新该至少一个度量的值的步骤。 当响应于请求不需要更新至少一个度量的值时，至少部分地基于至少一个度量的至少一个存储的值来确定响应。 当响应于请求确实需要更新至少一个度量的值时，更新至少一个度量的值，并且至少部分地基于至少一个度量的至少一个更新值来确定响应 。 至少在响应于该请求需要更新至少一个度量的值时，更新该至少一个度量的值包括以下步骤：至少部分地基于以下内容来确定至少一个度量的至少一个新值： 所述至少一个度量的至少一个存储值并且存储所述至少一个度量的所述至少一个新值。 该方法还包括以确定的响应来响应请求的步骤。

公开(公告)号：US20090192842A1

公开(公告)日：2009-07-30

申请号：US12021820

申请日：2008-01-29

申请人： Genady Grabarnik ,  Dimitri Kanevsky ,  Heiko Ludwig ,  Larisa Shwartz

发明人： Genady Grabarnik ,  Dimitri Kanevsky ,  Heiko Ludwig ,  Larisa Shwartz

IPC分类号： G06Q10/00

CPC分类号： G06Q10/06 ,  G06Q10/06313 ,  G06Q10/0633 ,  G06Q10/0637 ,  G06Q10/0639 ,  G06Q30/0206

摘要： The exemplary embodiments of the invention provide computer programs, methods, apparatus and systems that describe techniques providing improved evaluation of business processes based on considerations such as throughput and/or parallelization. As a non-limiting example, such techniques may be useful for evaluating agreements between entities, such as SLAs between a service provider and another entity (e.g., a supplier or customer of the service provider), for example. In one exemplary embodiment of the invention, a method includes: obtaining a workflow model having a plurality of atomic processes, each atomic process having a distribution of throughput; determining an overall distribution of throughput for the workflow model using the distributions of throughput of the atomic processes; and outputting a determination of whether an agreement relating to the workflow model is fit based on the determined overall distribution of throughput.

摘要翻译： 本发明的示例性实施例提供了描述基于诸如吞吐量和/或并行化之类的考虑来提供业务流程改进评估的技术的计算机程序，方法，装置和系统。 作为非限制性示例，这样的技术可用于评估实体之间的协议，例如服务提供商和另一实体（例如，服务提供商的供应商或客户）之间的SLA。 在本发明的一个示例性实施例中，一种方法包括：获得具有多个原子过程的工作流模型，每个原子过程具有吞吐量分布; 使用原子过程的吞吐量分布确定工作流模型的吞吐量的总体分布; 并且基于所确定的吞吐量的总体分布，输出关于所述工作流模型的协议是否适合的确定。

公开(公告)号：US20110119105A1

公开(公告)日：2011-05-19

申请号：US12621488

申请日：2009-11-18

申请人： Genady Grabarnik ,  Dimitri Kanevsky ,  Mark E. Podlaseck ,  Larisa Shwartz

发明人： Genady Grabarnik ,  Dimitri Kanevsky ,  Mark E. Podlaseck ,  Larisa Shwartz

IPC分类号： G06Q10/00 ,  G06F3/048 ,  G06F17/30 ,  G06Q50/00

CPC分类号： G06Q30/0201 ,  G06N3/008 ,  G06Q10/0635 ,  G06Q30/02 ,  G06Q30/0207 ,  G06Q30/0282 ,  G09B7/00

摘要： A polling method, online polling system and program product therefor. A system avatar unit creates, maintains and controls system avatars distributed throughout a virtual world. System avatars receive questions received from polling system clients. A dialogue module manages dialogs between system avatars presenting the questions to user avatars in the virtual world. A report generator generates reports responsive to responses given by user avatars to system avatars.

摘要翻译： 投票方法，在线投票系统及其程序产品。 系统头像单元创建，维护和控制分布在整个虚拟世界中的系统化身。 系统头像会收到轮询系统客户端收到的问题。 对话模块管理向虚拟世界中的用户头像呈现问题的系统头像之间的对话。 报告生成器根据用户头像向系统头像提供的响应生成报告。

公开(公告)号：US07756999B2

公开(公告)日：2010-07-13

申请号：US12042631

申请日：2008-03-05

申请人： Genady Grabarmik ,  Dimitri Kanevsky ,  Debanjan Saha ,  Larisa Shwartz

发明人： Genady Grabarmik ,  Dimitri Kanevsky ,  Debanjan Saha ,  Larisa Shwartz

IPC分类号： G06F15/173

CPC分类号： G06F9/505

摘要： A method and system are disclosed for creating portfolios of requests so as to reduce or minimize the variance in the workloads generated by those requests. The invention also takes into account the throughput of the servers that are servicing the requests. In a preferred embodiment, the method comprises the steps of establishing a set of system parameters; using said parameters to generate a model, said model including a defined optimization problem; and solving said optimization problem to output a set of mixing weights. The set of parameters and said mixing weights are used to generate a task; and the service requests are distributed to different service teams according to the generated task. Also, for example, the distributing may be done by distributing requests of type i to team j with weight proportional to wij.

摘要翻译： 公开了一种用于创建请求组合的方法和系统，以便减少或最小化由这些请求产生的工作负载的差异。 本发明还考虑了为请求服务的服务器的吞吐量。 在优选实施例中，该方法包括建立一组系统参数的步骤; 使用所述参数来生成模型，所述模型包括定义的优化问题; 并求解所述优化问题以输出一组混合权重。 所述参数集合和所述混合权重用于产生任务; 并根据生成的任务将服务请求分发给不同的服务团队。 另外，例如，分发可以通过将i类型的请求分配给与wij成比例的权重的组j来完成。

公开(公告)号：US09313329B2

公开(公告)日：2016-04-12

申请号：US12610646

申请日：2009-11-02

申请人： Peter J. Andrews ,  Alexander Faisman ,  Genady Grabarnik ,  Larisa Shwartz

发明人： Peter J. Andrews ,  Alexander Faisman ,  Genady Grabarnik ,  Larisa Shwartz

IPC分类号： H04M1/64 ,  H04M3/493 ,  H04M1/725 ,  H04M3/42 ,  H04M3/533 ,  H04M11/06

CPC分类号： H04M3/493 ,  H04M1/72591 ,  H04M3/42391 ,  H04M3/533 ,  H04M11/066 ,  H04M2250/74

摘要： A method for voice browsing an integrated voice response server is described. The method includes visually displaying a representation of a choice tree for a service, where the service includes an audio menu of available actions. A selection of an action displayed in the representation is received. The method also includes automatically navigating the audio menu in order to initiate the selected action. Apparatus and computer readable media are also described.

摘要翻译： 描述了用于语音浏览集成语音响应服务器的方法。 该方法包括可视地显示用于服务的选择树的表示，其中服务包括可用动作的音频菜单。 接收在该表示中显示的动作的选择。 该方法还包括自动导航音频菜单以便启动所选择的动作。 还描述了装置和计算机可读介质。

公开(公告)号：US20110295898A1

公开(公告)日：2011-12-01

申请号：US12885705

申请日：2010-09-20

申请人： Genady Grabarnik ,  Gabriela P. Marcu ,  Larisa Shwartz ,  Christopher Ward

发明人： Genady Grabarnik ,  Gabriela P. Marcu ,  Larisa Shwartz ,  Christopher Ward

IPC分类号： G06F17/30

CPC分类号： G06Q10/103

摘要： Disclosed is a method, system and a computer program for correlating an incident service ticket with an incident resource ticket. The method includes, in response to a creation of an incident service ticket in a certain service category; searching with a data processor for open incident resource tickets of the same or similar category; searching with the data processor based on a set of similarity rules for corresponding critical configuration items defined in business service configuration items and, if both searches succeed, searching with the data processor found incident resource tickets ordered by time using found critical configuration items and, if a match is found, declaring the incident service ticket to be correlated with the matching incident resource ticket. The exemplary embodiments further provide that, if both searches do not succeed, or if a match is not found, obtaining input from a dependency tree for the business service configuration items and if no related service configuration items for the service category are identified then concluding the performance of the method, otherwise searching with the data processor found incident resource tickets ordered by time using found related service configuration items. If no associated resource tickets are available then the method performs constraint adaptive probing of resources determined from the dependency tree to attempt to generate at least one corresponding resource ticket, and to search on any corresponding resource tickets that are generated for related configuration items.

摘要翻译： 公开了一种用于将事件服务票据与事件资源票据相关联的方法，系统和计算机程序。 所述方法包括响应于在特定服务类别中创建事件服务票据; 用数据处理器搜索相同或类似类别的公开事件资源门票; 基于用于在业务服务配置项中定义的相应关键配置项的一组相似性规则来搜索数据处理器，并且如果两个搜索都成功，则使用发现的关键配置项目，使用数据处理器搜索由时间排序的事件资源票据，并且如果 发现一个匹配，声明事件服务票与匹配的事件资源票相关联。 示例性实施例进一步规定，如果两个搜索不成功，或者如果没有找到匹配，则从业务服务配置项的依赖关系树获取输入，并且如果没有识别出用于服务类别的相关服务配置项，则得出 执行该方法，否则用数据处理器查找发现事件资源票据按时间排序发现相关服务配置项。 如果没有关联的资源票据可用，则该方法执行从依赖关系树确定的资源的约束自适应探测，以尝试生成至少一个对应的资源票据，并搜索针对相关配置项生成的任何相应的资源票据。

公开(公告)号：US07962324B2

公开(公告)日：2011-06-14

申请号：US11845907

申请日：2007-08-28

申请人： Alexander Faisman ,  Genady Grabarnik ,  Jonathan Lenchner ,  Larisa Shwartz

发明人： Alexander Faisman ,  Genady Grabarnik ,  Jonathan Lenchner ,  Larisa Shwartz

IPC分类号： G06F17/28 ,  G06F17/27 ,  G06F17/20

CPC分类号： G06F17/241 ,  G06F17/289

摘要： Techniques are provided for globalizing handling of service management items. The techniques include obtaining a service management item in a language convenient to a first of two or more actors, translating the service management item into a language-neutral format to obtain a language-neutral service management item, applying one or more annotators to the service management item, translating the language-neutral service management item into a language convenient to a second of two or more actors acting on the service management item, and routing the translated service management item to the second of two or more actors. Techniques are also provided for generating a database of service management items in a language-neutral format.

摘要翻译： 提供了全球化处理服务管理项目的技术。 这些技术包括以便于两个或多个演员中的第一个的语言获得服务管理项目，将服务管理项目翻译成语言中立的格式以获得语言中立的服务管理项目，将一个或多个注释器应用于服务 管理项目，将语言中立的服务管理项目翻译成对于作用于服务管理项目的两个或多个角色中的第二个的方便的语言，以及将翻译的服务管理项目路由到两个或更多个演员的第二个。 还提供了用于以语言中立格式生成服务管理项目的数据库的技术。

公开(公告)号：US20110119030A1

公开(公告)日：2011-05-19

申请号：US12619054

申请日：2009-11-16

申请人： Genady Grabarnik ,  Yefim H. Michlin ,  Larisa Shwartz

发明人： Genady Grabarnik ,  Yefim H. Michlin ,  Larisa Shwartz

IPC分类号： G06F17/18

CPC分类号： G06F11/008

摘要： Test characteristics are determined at vertices of a rectangle defined on a sequential probability ratio test plot of a number of failures of a new physical system versus a number of failures of a baseline physical system. Based on the test characteristics, errors of first and second order are approximated as planes. Based on the approximating, intercepts of accept and reject boundaries are estimated. Based on slopes of the planes and actual values of the errors of the first and second orders, a starting point is determined on a graph of values of an intercept of the reject boundary and values of an intercept of the accept boundary. A minimum of an operating characteristic function is determined by alternative advances, commencing at the starting point, parallel to an axis representing the accept boundary intercept and an axis representing the reject boundary intercept.

摘要翻译： 测试特征是在新的物理系统的故障数量与基准物理系统的故障数量的顺序概率比测试图上定义的矩形的顶点确定的。 基于测试特征，第一和第二阶的误差近似为平面。 基于近似，估计接收和拒绝边界的截距。 基于平面的斜率和第一和第二阶的误差的实际值，在拒绝边界的截距值和接受边界的截距的值的图形上确定起始点。 运行特征函数的最小值由替代进位确定，从起始点开始，平行于表示接受边界截距的轴和表示拒绝边界截距的轴。

公开(公告)号：US20090328157A1

公开(公告)日：2009-12-31

申请号：US12164949

申请日：2008-06-30

申请人： Genady Grabarnik ,  Larisa Shwartz ,  Maheswaran Surendra

发明人： Genady Grabarnik ,  Larisa Shwartz ,  Maheswaran Surendra

IPC分类号： G06F7/58

CPC分类号： G06Q10/10

摘要： A system and method are provided for adaptive approximating of a user for role authorization in a hierarchical inter-organization model. The system includes an authorization redirector for receiving a request for an access control decision for a user. The system further includes an adaptive authorizer for dynamically determining, at run-time, a user role approximation for the user responsive to the request. The user role approximation is based on at least one of a system state and a system goal corresponding to a hierarchical inter-organizational model.

摘要翻译： 提供了一种系统和方法，用于在层次化组织间模型中对用户进行角色授权的自适应近似。 该系统包括授权重定向器，用于接收对用户的访问控制决定的请求。 所述系统还包括自适应授权器，用于在运行时动态地确定响应于该请求的用户的用户角色近似。 用户角色近似基于对应于分层组织间模型的系统状态和系统目标中的至少一个。