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    System for scheduling routing rules in a contact center based on forecasted and actual interaction load and staffing requirements
    1.
    发明授权
    System for scheduling routing rules in a contact center based on forecasted and actual interaction load and staffing requirements 有权
    基于预测和实际交互负载和人员配置要求在联络中心调度路由规则的系统

    公开(公告)号：US09424561B2

    公开(公告)日：2016-08-23

    申请号：US14642689

    申请日：2015-03-09

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Alan Wayne McCord

    IPC: H04L12/66 ,  G06Q10/10 ,  H04L12/24

    CPC classification number: H04M3/5238 ,  G06Q10/1093 ,  H04L12/66 ,  H04L41/00 ,  H04M3/5183 ,  H04M7/006

    Abstract: A system for scheduling resources and rules for routing includes a server connected to a network, a scheduling application executable from the server, and at least one programmable software agent for scheduling routing rules. The scheduling application receives statistics about forecast arrival rates for incoming interactions and current resource availability data and schedules resources and routing rules according to the forecast requirements the software agent propagating the portion of scheduling relative to the routing rules.

    Abstract translation: 用于调度用于路由的资源和规则的系统包括连接到网络的服务器，可从服务器执行的调度应用程序以及用于调度路由规则的至少一个可编程软件代理。 调度应用程序接收关于传入交互的预测到达速率和当前资源可用性数据的统计数据，并根据预测要求调度资源和路由规则，软件代理传播相对于路由规则的调度部分。

    System for Scheduling Routing Rules in a Contact Center Based on Forcasted and Actual Interaction Load and Staffing Requirements
    2.
    发明申请
    System for Scheduling Routing Rules in a Contact Center Based on Forcasted and Actual Interaction Load and Staffing Requirements 有权
    基于预测和实际交互负载和人员配置要求的联络中心计划路由规则系统

    公开(公告)号：US20150178686A1

    公开(公告)日：2015-06-25

    申请号：US14642689

    申请日：2015-03-09

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Alan Wayne McCord

    IPC: G06Q10/10

    CPC classification number: H04M3/5238 ,  G06Q10/1093 ,  H04L12/66 ,  H04L41/00 ,  H04M3/5183 ,  H04M7/006

    Abstract: A system for scheduling resources and rules for routing includes a server connected to a network, a scheduling application executable from the server, and at least one programmable software agent for scheduling routing rules. The scheduling application receives statistics about forecast arrival rates for incoming interactions and current resource availability data and schedules resources and routing rules according to the forecast requirements the software agent propagating the portion of scheduling relative to the routing rules.

    Abstract translation: 用于调度用于路由的资源和规则的系统包括连接到网络的服务器，可从服务器执行的调度应用程序以及用于调度路由规则的至少一个可编程软件代理。 调度应用程序接收关于传入交互的预测到达速率和当前资源可用性数据的统计数据，并根据预测要求调度资源和路由规则，软件代理传播相对于路由规则的调度部分。

    System for scheduling routing rules in a contact center based on forcasted and actual interaction load and staffing requirements
    5.
    发明授权
    System for scheduling routing rules in a contact center based on forcasted and actual interaction load and staffing requirements 有权
    用于基于预测和实际交互负载和人员配置要求在联络中心中调度路由规则的系统

    公开(公告)号：US09210033B2

    公开(公告)日：2015-12-08

    申请号：US13652314

    申请日：2012-10-15

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Alan Wayne McCord

    IPC: H04M3/42 ,  H04L12/24 ,  H04L12/66

    CPC classification number: H04M3/5238 ,  G06Q10/1093 ,  H04L12/66 ,  H04L41/00 ,  H04M3/5183 ,  H04M7/006

    Abstract: A system for scheduling resources and rules for routing includes a server connected to a network, a scheduling application executable from the server, and at least one programmable software agent for scheduling routing rules. The scheduling application receives statistics about forecast arrival rates for incoming interactions and current resource availability data and schedules resources and routing rules according to the forecast requirements the software agent propagating the portion of scheduling relative to the routing rules.

    Abstract translation: 用于调度用于路由的资源和规则的系统包括连接到网络的服务器，可从服务器执行的调度应用程序以及用于调度路由规则的至少一个可编程软件代理。 调度应用程序接收关于传入交互的预测到达速率和当前资源可用性数据的统计数据，并根据预测要求调度资源和路由规则，软件代理传播相对于路由规则的调度部分。

    System for Scheduling Routing Rules in a Contact Center Based on Forecasted and Actual Interaction Load and Staffing Requirements
    7.
    发明申请
    System for Scheduling Routing Rules in a Contact Center Based on Forecasted and Actual Interaction Load and Staffing Requirements 有权
    基于预测和实际交互负载和人员配置要求的联络中心计划路由规则系统

    公开(公告)号：US20160360041A1

    公开(公告)日：2016-12-08

    申请号：US15243931

    申请日：2016-08-22

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Alan Wayne McCord

    IPC: H04M3/523 ,  H04M3/51 ,  G06Q10/10

    CPC classification number: H04M3/5238 ,  G06Q10/1093 ,  H04L12/66 ,  H04L41/00 ,  H04M3/5183 ,  H04M7/006

    Abstract: A system for scheduling resources and rules for routing includes a server connected to a network, a scheduling application executable from the server, and at least one programmable software agent for scheduling routing rules. The scheduling application receives statistics about forecast arrival rates for incoming interactions and current resource availability data and schedules resources and routing rules according to the forecast requirements the software agent propagating the portion of scheduling relative to the routing rules.

    Abstract translation: 用于调度用于路由的资源和规则的系统包括连接到网络的服务器，可从服务器执行的调度应用程序以及用于调度路由规则的至少一个可编程软件代理。 调度应用程序接收关于传入交互的预测到达速率和当前资源可用性数据的统计数据，并根据预测要求调度资源和路由规则，软件代理传播相对于路由规则的调度部分。

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