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    Method and system for providing directory assistance to erroneous telephone calls
    2.
    发明授权
    Method and system for providing directory assistance to erroneous telephone calls 有权
    用于向错误的电话呼叫提供目录帮助的方法和系统

    公开(公告)号：US08254547B2

    公开(公告)日：2012-08-28

    申请号：US12364640

    申请日：2009-02-03

    申请人： Blake Bookstaff ,  James J. Sonnick ,  Michael G. Thorpe ,  Daniel E. Gallagher

    发明人： Blake Bookstaff ,  James J. Sonnick ,  Michael G. Thorpe ,  Daniel E. Gallagher

    IPC分类号： H04M3/42 ,  H04M3/493 ,  H04M3/52

    CPC分类号： H04M3/4874 ,  H04M3/4878 ,  H04M3/4931

    摘要： A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other internal and external information services to the callers using a business subscriber information service, a white page database service; a yellow pages database service; a business intelligence database service; and/or an Internet search service.

    摘要翻译： 一种用于向错误呼叫提供目录帮助的方法和系统。 该方法和系统包括拦截错误呼叫并自动将它们路由到目录服务的拦截系统。 目录援助服务使用商业用户信息服务，白页数据库服务向呼叫者提供至少一个广告和各种其他内部和外部信息服务; 黄页数据库服务; 商业智能数据库服务; 和/或因特网搜索服务。

    Method and system for integration of instant messaging and teleconferencing via a telephone network
    3.
    发明授权
    Method and system for integration of instant messaging and teleconferencing via a telephone network 失效
    通过电话网络集成即时消息和电话会议的方法和系统

    公开(公告)号：US07685235B2

    公开(公告)日：2010-03-23

    申请号：US10562456

    申请日：2004-09-27

    申请人： Darragh Curran ,  Michael Desmond ,  Martin Harrigan ,  Trevor Johnston ,  Cenk Kuzucu ,  Mark E. Wallace

    发明人： Darragh Curran ,  Michael Desmond ,  Martin Harrigan ,  Trevor Johnston ,  Cenk Kuzucu ,  Mark E. Wallace

    IPC分类号： G06F15/16 ,  H04M3/52

    CPC分类号： H04M3/42382 ,  H04L12/1818 ,  H04L51/04 ,  H04M1/2478 ,  H04M1/2535 ,  H04M3/56 ,  H04M7/0045 ,  H04M7/1205 ,  H04M2201/42 ,  H04M2203/5063

    摘要： A system is provided comprising a plurality of instant messaging client applications (202, 207, 208, 209) communicating via a computer network (206) to send and receive messages in real time integrated with n-way teleconferencing capability via a telephone network (216). The system includes a plurality of instant messaging client applications (202, 207, 208, 209), an instant messaging server (204), and a teleconferencing server (210), all connected via a computer network (206). The teleconferencing server (210) enables n-way telephone connections via the telephone network (216). The n-way telephone connections are provided to telephone apparatus of at least some users of the instant messaging client applications who can visualize the teleconference via a graphical user interface (600) of the instant messaging client application.

    摘要翻译： 提供了一种系统，其包括经由计算机网络（206）进行通信的多个即时通讯客户端应用程序（202,207,208,209），以通过电话网络（216）实时地发送和接收与n路电话会议能力集成的消息 ）。 该系统包括多个通过计算机网络（206）连接的即时通讯客户端应用程序（202,207,208,209），即时消息服务器（204）和电话会议服务器（210）。 电话会议服务器（210）通过电话网络（216）实现n路电话连接。 n路电话连接被提供给可以通过即时消息客户端应用的图形用户界面（600）可视化电话会议的即时消息客户端应用的至少一些用户的电话设备。

    Directory assistance access to intercept telephone numbers
    4.
    发明授权
    Directory assistance access to intercept telephone numbers 失效
    目录援助访问拦截电话号码

    公开(公告)号：US5892820A

    公开(公告)日：1999-04-06

    申请号：US703164

    申请日：1996-08-28

    申请人： Michael G. Armstrong ,  Jon G. Bastress ,  Miles S. Bowman ,  David Carlucci

    发明人： Michael G. Armstrong ,  Jon G. Bastress ,  Miles S. Bowman ,  David Carlucci

    IPC分类号： H04M3/487 ,  H04M3/493 ,  H04M3/52 ,  H04M3/44

    CPC分类号： H04M3/4931 ,  H04M3/4874 ,  H04M3/52 ,  H04M3/487

    摘要： Directory assistance calls are routed to an operator tandem switch that distributes incoming directory assistance calls among available operator positions. For each call, the operator interacts with the caller to identify a directory listing sought by the caller and enters the listing information into the operator's terminal to retrieve the requisite information from a data base. An interface is provided between the directory assistance system and an intercept system to handle listings for which a directory number is no longer operative. A flag set in the data base file for the old directory listing would indicate that the number was on intercept. The system can thus provide current information contained in the directory assistance data base or updated information as to the status of subscriber's of non-working directory numbers, obtained from the intercept system data base.

    摘要翻译： 目录协助呼叫被路由到操作员串联交换机，其在可用的操作员位置之间分发传入的目录辅助呼叫。 对于每个呼叫，操作者与呼叫者进行交互以识别呼叫者寻求的目录列表，并将列表信息输入到运营商的终端中以从数据库中检索必需的信息。 在目录辅助系统和拦截系统之间提供接口，以处理目录号码不再可操作的列表。 在旧目录列表的数据库文件中设置的标志将指示该数字已被截取。 因此，系统可以提供包含在目录辅助数据库中的当前信息或关于从拦截系统数据库获得的非工作目录号码的用户的状态的更新信息。

    System for managing wait queues in a high volume system
    7.
    发明授权
    System for managing wait queues in a high volume system 有权

    公开(公告)号：US09635180B2

    公开(公告)日：2017-04-25

    申请号：US12120567

    申请日：2008-05-14

    申请人： Ying Chen ,  Joel Duquene ,  James P. Eberwein ,  Dong K. Lieu

    发明人： Ying Chen ,  Joel Duquene ,  James P. Eberwein ,  Dong K. Lieu

    IPC分类号： H04M3/52 ,  H04M3/523

    CPC分类号： H04M3/5231 ,  H04M2203/2072

    摘要： Embodiments of the present invention address deficiencies of the art in respect to call center wait queue management and provide a novel and non-obvious method, system and computer program product for call-back reservation services in a remote call center computing environment. In an embodiment of the invention, a call-back reservation method can be provided. The method can include receiving a telephone call to a remote call center from a caller, informing the caller of a reservation options menu, calculating multiple reservation time-slots to accommodate the caller's schedule, such that the reservation time is based on caller's personal preference, assigning a call-back reservation token to the caller, disconnecting the caller from the remote call center, and providing the caller with access to a remote call center agent at the reservation time when the caller reconnects to the remote call center.

    Method and System For Integration of Instant Messaging and Teleconferencing Via a Telephone Network
    8.
    发明申请
    Method and System For Integration of Instant Messaging and Teleconferencing Via a Telephone Network 失效
    用于通过电话网络集成即时消息和电话会议的方法和系统

    公开(公告)号：US20090006555A1

    公开(公告)日：2009-01-01

    申请号：US10562456

    申请日：2004-09-27

    申请人： Darragh Curran ,  Michael Desmond ,  Martin Harrigan ,  Trevor Johnston ,  Cenk Kuzucu ,  Mark E. Wallace

    发明人： Darragh Curran ,  Michael Desmond ,  Martin Harrigan ,  Trevor Johnston ,  Cenk Kuzucu ,  Mark E. Wallace

    IPC分类号： G06F15/16 ,  H04M3/52

    CPC分类号： H04M3/42382 ,  H04L12/1818 ,  H04L51/04 ,  H04M1/2478 ,  H04M1/2535 ,  H04M3/56 ,  H04M7/0045 ,  H04M7/1205 ,  H04M2201/42 ,  H04M2203/5063

    摘要： A system is provided comprising a plurality of instant messaging client applications (202, 207, 208, 209) communicating via a computer network (206) to send and receive messages in real time integrated with n-way teleconferencing capability via a telephone network (216). The system includes a plurality of instant messaging client applications (202, 207, 208, 209), an instant messaging server (204), and a teleconferencing server (210), all connected via a computer network (206). The teleconferencing server (210) enables n-way telephone connections via the telephone network (216). The n-way telephone connections are provided to telephone apparatus of at least some users of the instant messaging client applications who can visualise the teleconference via a graphical user interface (600) of the instant messaging client application.

    摘要翻译： 提供了一种系统，其包括经由计算机网络（206）进行通信的多个即时通讯客户端应用程序（202,207,208,209），以通过电话网络（216）实时地发送和接收与n路电话会议能力集成的消息 ）。 该系统包括多个通过计算机网络（206）连接的即时通讯客户端应用程序（202,207,208,209），即时消息服务器（204）和电话会议服务器（210）。 电话会议服务器（210）通过电话网络（216）实现n路电话连接。 n路电话连接被提供给可以通过即时消息客户端应用的图形用户界面（600）可视化电话会议的即时消息客户端应用的至少一些用户的电话设备。

    Automatic intercept system interface for electromechanical telephone central office
    9.
    发明授权
    Automatic intercept system interface for electromechanical telephone central office 失效
    机电电话中心局自动拦截系统接口

    公开(公告)号：US4791666A

    公开(公告)日：1988-12-13

    申请号：US65018

    申请日：1987-06-19

    申请人： Douglas R. Cobb ,  David K. Glisson ,  Raymond C. Fields ,  Kenneth L. Cook

    发明人： Douglas R. Cobb ,  David K. Glisson ,  Raymond C. Fields ,  Kenneth L. Cook

    IPC分类号： H04Q3/00 ,  H04M3/52

    CPC分类号： H04Q3/0016

    摘要： A method and apparatus for connecting an electromechanical telephone central office having a step-by-step or cross bar type switching equipment to a remotely located automatic intercept message system. The terminating sleeve leads of a plurality of subscriber telephone numbers are connected to a scanner circuit. The sleeve leads correlate to preassigned telephone numbers and are continuously scanned for seizure. Upon detection of a service request to a disconnected or changed telephone number, the scanner seizes an outgoing trunk to a distant automatic intercept message playback system. When the outgoing trunk has been seized and a connection made to the AIS, a multifrequency spill of the telephone number which has been changed or disconnected is provided to the AIS, which in response provides an appropriate intercept message back over the trunk and is connected to the calling party. The system is microprocessor controlled, and contains a data base associating sleeve numbers with telephone numbers which form the multifrequency spill. The system makes changed number referral automatic and obviates the use of operators for providing operator number identification. A conventional DTMF telephone is employed for programming the telephone numbers and sleeve leads.

    摘要翻译： 一种用于将具有逐步或横杆式切换设备的机电电话中心局连接到远程定位的自动拦截消息系统的方法和装置。 多个用户电话号码的终端套管引线连接到扫描器电路。 袖子引导与预先分配的电话号码相关，并连续扫描以检获。 当检测到断开或改变的电话号码的服务请求时，扫描器将输出中继线路占据到远距离的自动拦截消息播放系统。 当出口中继已经被占用并且连接到AIS时，已经改变或断开的电话号码的多次溢出被提供给AIS，AIS响应地通过中继线提供适当的拦截消息并连接到 主叫方 该系统是微处理器控制的，并且包含一个数据库，将套筒号码与形成多频溢出的电话号码相关联。 系统自动更改号码推荐，无需使用操作员提供操作员号码识别。 采用传统的DTMF电话来编程电话号码和套管引线。