公开(公告)号：US10373171B2

公开(公告)日：2019-08-06

申请号：US14629474

申请日：2015-02-23

申请人： Genesys Telecommunications Laboratories, Inc.

发明人： Andriy V. Ryabchun ,  Nikolay I. Korolev ,  Herbert Willi Artur Ristock ,  Bharath Aravamudhan ,  Conor McGann ,  Anand Pai Krishnanand Nitin ,  Bohdan Klepar ,  Gordon Bell ,  Francisco Gutierrez ,  Josef Eric Eisner ,  Stanislav Lypchanskyy

IPC分类号： G06Q30/00 ,  G06Q30/02

摘要： A system and method for making engagement offers. A processor monitors a navigation path of a user navigating a website. The processor makes an offer for engagement with the user on a first web page reached by the user upon following the navigation path. The processor monitors a reaction of the user to the offer for engagement, and updates tag data associated with a second web page encountered by the user while traversing the navigation path. The tag data is updated based on the reaction of the user to the offer for engagement.

公开(公告)号：US20160247165A1

公开(公告)日：2016-08-25

申请号：US14629474

申请日：2015-02-23

申请人： Genesys Telecommunications Laboratories, Inc.

发明人： Andriy V. Ryabchun ,  Nikolay I. Korolev ,  Herbert Willi Artur Ristock ,  Bharath Aravamudhan ,  Conor McGann ,  Anand Pai Krishnanand Nitin ,  Bohdan Klepar ,  Gordon Bell ,  Francisco Gutierrez ,  Josef Eric Eisner ,  Stanislav Lypchanskyy

IPC分类号： G06Q30/00 ,  G06Q30/02

CPC分类号： G06Q30/016 ,  G06Q30/0201

摘要： A system and method for making engagement offers. A processor monitors a navigation path of a user navigating a website. The processor makes an offer for engagement with the user on a first web page reached by the user upon following the navigation path. The processor monitors a reaction of the user to the offer for engagement, and updates tag data associated with a second web page encountered by the user while traversing the navigation path. The tag data is updated based on the reaction of the user to the offer for engagement.

摘要翻译： 一种用于制作订婚提供的系统和方法。 处理器监视浏览网站的用户的导航路径。 处理器在跟随导航路径时在用户所达到的第一网页上提供与用户的接合。 处理器监视用户对于参与的提议的反应，并且在遍历导航路径的同时更新与用户遇到的第二网页相关联的标签数据。 标签数据根据用户对参与报价的反应进行更新。

公开(公告)号：US10127321B2

公开(公告)日：2018-11-13

申请号：US14629481

申请日：2015-02-23

申请人： Genesys Telecommunications Laboratories, Inc.

发明人： Bharath Aravamudhan ,  Conor McGann ,  Anand Pai Krishnanand Nitin ,  Bohdan Klepar ,  Andriy V. Ryabchun ,  Gordon Bell ,  Francisco Gutierrez ,  Josef Eric Eisner ,  Nikolay I. Korolev ,  Herbert Willi Artur Ristock ,  Stanislav Lypachanskyy

IPC分类号： G06F17/30

摘要： A system and method for proactively making knowledge offers. A processor is configured to gather information on interactions by a user with resources provided by an enterprise having a customer contact center. The processor anticipates need of the user based on the gathered information, and generates a query based on the anticipated need. Prior to the user expressly requesting knowledge relating to a particular topic, the processor proactively identifies and suggests the knowledge to the user based on the generated query. The processor receives feedback relating to the suggested knowledge and outputs based on the feedback, a relevance score for the suggested knowledge.