公开(公告)号：US20210083993A1

公开(公告)日：2021-03-18

申请号：US16569519

申请日：2019-09-12

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Christopher Highman ,  Andrew Kauffman ,  Chuck Kirkpatrick ,  Kevin Wiegand ,  Guysung Kim

IPC: H04L12/58 ,  G06Q30/06

Abstract: A method for delivering messages from customers to bots that includes providing a bot gateway and, pursuant to a process, formatting and sending the messages. The bot gateway includes bot schemas that each defines a data field arrangement for sending requests to a particular bot. The process includes receiving a first message and determining therefrom a first customer, a first tenant, a first bot, and a text message from the first customer to the first bot. The process includes: providing a bot configuration data set; selecting a first bot schema pertaining to the first bot; creating a formatted request via mapping the text message and the data values defined in the bot configuration data set to corresponding data fields defined within the data field arrangement; and sending the formatted request to the first bot.

公开(公告)号：US10951554B1

公开(公告)日：2021-03-16

申请号：US16569519

申请日：2019-09-12

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Christopher Highman ,  Andrew Kauffman ,  Chuck Kirkpatrick ,  Kevin Wiegand ,  Guysung Kim

IPC: H04L12/58 ,  G06Q30/06

Abstract: A method for delivering messages from customers to bots that includes providing a bot gateway and, pursuant to a process, formatting and sending the messages. The bot gateway includes bot schemas that each defines a data field arrangement for sending requests to a particular bot. The process includes receiving a first message and determining therefrom a first customer, a first tenant, a first bot, and a text message from the first customer to the first bot. The process includes: providing a bot configuration data set; selecting a first bot schema pertaining to the first bot; creating a formatted request via mapping the text message and the data values defined in the bot configuration data set to corresponding data fields defined within the data field arrangement; and sending the formatted request to the first bot.

公开(公告)号：US11494057B2

公开(公告)日：2022-11-08

申请号：US16924881

申请日：2020-07-09

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Christopher Carl Highman ,  Kyle Duke ,  Guysung Kim ,  Armando Luja ,  Michael J. Weldy ,  Kevin Wiegand

IPC: G06F9/54 ,  G06F9/50 ,  H04L29/08 ,  G06F3/0484 ,  G06F9/451 ,  G06F40/14 ,  G06F9/455 ,  G06Q30/00 ,  H04L41/12 ,  G06F21/62 ,  H04L67/1097 ,  H04L67/02 ,  H04L41/0859 ,  H04L41/5041 ,  H04L41/0869 ,  G06F21/57 ,  H04L41/50 ,  H04L41/0233

Abstract: A system and method are presented for delivering modular tools through a cloud-based remote computing environment. Users may create and customize extensions to the modular tools for integration with the product system without requiring change to product. Using a script tag added to a website, a user is able to install the modular tool to a website. The modular tool extensions are able to directly communicate with handlers and websites and are able to become directly integrated with a premises-based product. This may be done through a multiplexed API exposed to the modular tool extensions that directly couples them to the premises-based product. The modular tools are able to be configured in the premises-based product, however they are hosted in the cloud and as such, the premises-based product is able to receive continuous integration and deployment from the cloud.

公开(公告)号：US10747407B2

公开(公告)日：2020-08-18

申请号：US16229027

申请日：2018-12-21

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Christopher Carl Highman ,  Kyle Duke ,  Guysung Kim ,  Armando Luja ,  Michael J. Weldy ,  Kevin Wiegand

IPC: H04L12/24 ,  G06F8/77 ,  G06F21/10 ,  G06F3/0484 ,  G06F9/451 ,  G06F9/54 ,  G06F40/14 ,  G06Q30/00 ,  G06F21/62 ,  H04L29/08

Abstract: A system and method are presented for delivering modular tools through a cloud-based remote computing environment. Users may create and customize extensions to the modular tools for integration with the product system without requiring change to product. Using a script tag added to a website, a user is able to install the modular tool to a website. The modular tool extensions are able to directly communicate with handlers and websites and are able to become directly integrated with a premises-based product. This may be done through a multiplexed API exposed to the modular tool extensions that directly couples them to the premises-based product. The modular tools are able to be configured in the premises-based product, however they are hosted in the cloud and as such, the premises-based product is able to receive continuous integration and deployment from the cloud.