公开(公告)号：US11494057B2

公开(公告)日：2022-11-08

申请号：US16924881

申请日：2020-07-09

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Christopher Carl Highman ,  Kyle Duke ,  Guysung Kim ,  Armando Luja ,  Michael J. Weldy ,  Kevin Wiegand

IPC: G06F9/54 ,  G06F9/50 ,  H04L29/08 ,  G06F3/0484 ,  G06F9/451 ,  G06F40/14 ,  G06F9/455 ,  G06Q30/00 ,  H04L41/12 ,  G06F21/62 ,  H04L67/1097 ,  H04L67/02 ,  H04L41/0859 ,  H04L41/5041 ,  H04L41/0869 ,  G06F21/57 ,  H04L41/50 ,  H04L41/0233

Abstract: A system and method are presented for delivering modular tools through a cloud-based remote computing environment. Users may create and customize extensions to the modular tools for integration with the product system without requiring change to product. Using a script tag added to a website, a user is able to install the modular tool to a website. The modular tool extensions are able to directly communicate with handlers and websites and are able to become directly integrated with a premises-based product. This may be done through a multiplexed API exposed to the modular tool extensions that directly couples them to the premises-based product. The modular tools are able to be configured in the premises-based product, however they are hosted in the cloud and as such, the premises-based product is able to receive continuous integration and deployment from the cloud.

公开(公告)号：US10747407B2

公开(公告)日：2020-08-18

申请号：US16229027

申请日：2018-12-21

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Christopher Carl Highman ,  Kyle Duke ,  Guysung Kim ,  Armando Luja ,  Michael J. Weldy ,  Kevin Wiegand

IPC: H04L12/24 ,  G06F8/77 ,  G06F21/10 ,  G06F3/0484 ,  G06F9/451 ,  G06F9/54 ,  G06F40/14 ,  G06Q30/00 ,  G06F21/62 ,  H04L29/08

Abstract: A system and method are presented for delivering modular tools through a cloud-based remote computing environment. Users may create and customize extensions to the modular tools for integration with the product system without requiring change to product. Using a script tag added to a website, a user is able to install the modular tool to a website. The modular tool extensions are able to directly communicate with handlers and websites and are able to become directly integrated with a premises-based product. This may be done through a multiplexed API exposed to the modular tool extensions that directly couples them to the premises-based product. The modular tools are able to be configured in the premises-based product, however they are hosted in the cloud and as such, the premises-based product is able to receive continuous integration and deployment from the cloud.