公开(公告)号：US20180060871A1

公开(公告)日：2018-03-01

申请号：US15253804

申请日：2016-08-31

申请人： Genesys Telecommunications Laboratories, Inc.

发明人： Yevgeniy Petrovykh ,  Gisele Verrier ,  Linda Garcia ,  Herbert Willi Artur Ristock

IPC分类号： G06Q30/00 ,  G06F21/31 ,  G06F21/62

CPC分类号： G06Q30/016 ,  G06F21/31 ,  G06F21/6245

摘要： A system and method for providing secure access to electronic records. The system authenticates a user associated with the electronic records, receives a request to access the electronic records, and provides access to the electronic records in response to authenticating the user. The system also receives user input data and updates the electronic records based on the user input data. The system further monitor a trigger condition associated with the user input data, and transmits a notification in response to detecting the trigger condition. The trigger condition may be, for example, an interaction with a device associated with a particular business entity.

公开(公告)号：US20180063134A1

公开(公告)日：2018-03-01

申请号：US15253810

申请日：2016-08-31

申请人： Genesys Telecommunications Laboratories, Inc.

发明人： Yevgeniy Petrovykh ,  Gisele Verrier ,  Linda Garcia ,  Herbert Willi Artur Ristock

IPC分类号： H04L29/06

CPC分类号： H04L63/102 ,  G06F21/6245 ,  H04L63/08

摘要： A system and method for providing secure access to electronic records. A processor receives, from a first client, a first request to access the electronic records, authenticates the first client, and provides access to the electronic records in response to determining that the first client is authenticated. The processor receives user input data from the first client and stores the user input data in association with the electronic records. The processor further receives from a second client a second request to access the electronic records, retrieves the user input data associated with the electronic records in response to the second request, and transmits a prompt to the second client in response to the retrieved user input data. The processor also receives an answer to the prompt and provides access to the electronic records in response to the answer.

公开(公告)号：US10356103B2

公开(公告)日：2019-07-16

申请号：US15253810

申请日：2016-08-31

申请人： Genesys Telecommunications Laboratories, Inc.

发明人： Yevgeniy Petrovykh ,  Gisele Verrier ,  Linda Garcia ,  Herbert Willi Artur Ristock

IPC分类号： H04L29/06 ,  G06F21/62

摘要： A system and method for providing secure access to electronic records. A processor receives, from a first client, a first request to access the electronic records, authenticates the first client, and provides access to the electronic records in response to determining that the first client is authenticated. The processor receives user input data from the first client and stores the user input data in association with the electronic records. The processor further receives from a second client a second request to access the electronic records, retrieves the user input data associated with the electronic records in response to the second request, and transmits a prompt to the second client in response to the retrieved user input data. The processor also receives an answer to the prompt and provides access to the electronic records in response to the answer.