Multi-tier composite service level agreements
    2.
    发明申请
    Multi-tier composite service level agreements 审中-公开
    多级复合服务级协议

    公开(公告)号:US20050071182A1

    公开(公告)日:2005-03-31

    申请号:US10677876

    申请日:2003-09-30

    摘要: A composite, multi-tier SLA. A composite, multi-tier SLA can include two or more service offerings having both internal use only service level objectives and external service level objectives. The composite, multi-tier SLA further can include two or more SLAs combined into a single, composite SLA. Each of the SLAs can correspond to a specific one of the service offerings. Moreover, the SLAs in the composite SLA can have a hierarchical organization based upon dependencies between the service offerings. Notably, each of the SLAs can correspond to one of an outsourced service offering, an internal service offering and an external service offering. Additionally, at least one of the SLAs can expose an external service level objective of a corresponding internal service offering which has been redefined as an internal use only service level objective in an SLA at a higher tier in the hierarchical organization.

    摘要翻译: 复合多层SLA。 复合多层次SLA可以包括两个或更多的服务产品,既具有内部使用的服务级别目标和外部服务级别目标。 复合多层SLA还可以包括组合成单个SLA的两个或多个SLA。 每个SLA可以对应于特定的一个服务提供。 此外,复合SLA中的SLA可以基于服务提供之间的依赖关系而具有层次结构。 值得注意的是,每个SLA可以对应于外包服务提供,内部服务提供和外部服务提供之一。 此外,SLA中的至少一个可以暴露相应的内部服务提供的外部服务级别目标,其已被重新定义为层次结构中较高层的SLA中的仅内部使用服务级目标。