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公开(公告)号：US20050071182A1
公开(公告)日：2005-03-31
申请号：US10677876
申请日：2003-09-30
申请人： Glenn Aikens , Shawn Clymer , Bradford Fisher
发明人： Glenn Aikens , Shawn Clymer , Bradford Fisher
CPC分类号： G06Q10/00 , G06Q99/00 , H04L41/5003 , H04L41/5006 , H04L47/2408
摘要： A composite, multi-tier SLA. A composite, multi-tier SLA can include two or more service offerings having both internal use only service level objectives and external service level objectives. The composite, multi-tier SLA further can include two or more SLAs combined into a single, composite SLA. Each of the SLAs can correspond to a specific one of the service offerings. Moreover, the SLAs in the composite SLA can have a hierarchical organization based upon dependencies between the service offerings. Notably, each of the SLAs can correspond to one of an outsourced service offering, an internal service offering and an external service offering. Additionally, at least one of the SLAs can expose an external service level objective of a corresponding internal service offering which has been redefined as an internal use only service level objective in an SLA at a higher tier in the hierarchical organization.
摘要翻译： 复合多层SLA。 复合多层次SLA可以包括两个或更多的服务产品，既具有内部使用的服务级别目标和外部服务级别目标。 复合多层SLA还可以包括组合成单个SLA的两个或多个SLA。 每个SLA可以对应于特定的一个服务提供。 此外，复合SLA中的SLA可以基于服务提供之间的依赖关系而具有层次结构。 值得注意的是，每个SLA可以对应于外包服务提供，内部服务提供和外部服务提供之一。 此外，SLA中的至少一个可以暴露相应的内部服务提供的外部服务级别目标，其已被重新定义为层次结构中较高层的SLA中的仅内部使用服务级目标。
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2.发明申请Method and system for automatically creating and maintaining business systems using relationships 审中-公开使用关系自动创建和维护业务系统的方法和系统公开(公告)号：US20060155564A1
公开(公告)日：2006-07-13
申请号：US11034338
申请日：2005-01-11
申请人： Bradford Fisher , Robert Uthe
发明人： Bradford Fisher , Robert Uthe
CPC分类号： G06Q10/063 , G06Q10/06
摘要： A method of automatically and intelligently maintaining business systems, including information technology assets. A management system automatically maintains a business system based on relationships among resources within the business system and/or on a priority rank that establishes the value or importance of a particular resource. The management system, and optionally the user, can also create rules for maintaining relationships among resources and for maintaining relationships among different business systems. The management system automatically adapts to a change in rules by maintaining relationships among resources and business systems based on a change in the rules.
摘要翻译： 一种自动智能维护业务系统的方法，包括信息技术资产。 管理系统基于业务系统内的资源和建立特定资源的价值或重要性的优先等级之间的关系来自动维护业务系统。 管理系统和可选的用户还可以创建用于维护资源之间的关系并维护不同业务系统之间的关系的规则。 根据规则的变化，管理系统通过维护资源和业务系统之间的关系，自动适应规则的更改。
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公开(公告)号：US20060090169A1
公开(公告)日：2006-04-27
申请号：US10953631
申请日：2004-09-29
申请人： Fonda Daniels , Bradford Fisher , David Kumhyr , Robert Uthe
发明人： Fonda Daniels , Bradford Fisher , David Kumhyr , Robert Uthe
IPC分类号： G06F9/44
CPC分类号： G06F9/4843 , G06F3/0481 , G06F9/451
摘要： A method, system, and computer instructions for managing interruptions across applications in a data processing system. A user's focus is monitored within the data processing system. Responsive to a request to present a window in the foreground, the priority level of an application currently containing the user focus is compared with a priority level of an application presenting the window. If the application presenting the window has a higher or equal priority than the application currently containing the user focus, the window is presented in the foreground. If the application presenting the window has a lower priority than the application currently containing the user's focus, the request to present the window in the foreground is ignored. Information regarding the request is then stored in a log for later viewing.
摘要翻译： 一种用于管理数据处理系统中应用程序间中断的方法，系统和计算机指令。 在数据处理系统中监视用户的焦点。 响应于在前台呈现窗口的请求，将当前包含用户焦点的应用的优先级与被呈现窗口的应用的优先级进行比较。 如果呈现窗口的应用程序的优先级高于或等于当前包含用户焦点的应用程序，那么该窗口将显示在前台。 如果呈现窗口的应用程序的优先级低于当前包含用户焦点的应用程序的优先级，将忽略在前台显示该窗口的请求。 然后将有关请求的信息存储在日志中供以后查看。
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公开(公告)号：US20050071458A1
公开(公告)日：2005-03-31
申请号：US10672777
申请日：2003-09-26
申请人： Bradford Fisher , Randy Rendahl
发明人： Bradford Fisher , Randy Rendahl
CPC分类号： H04L47/24 , H04L41/024 , H04L41/06 , H04L41/5003 , H04L41/5035 , H04L47/20
摘要： A system, method and apparatus for performing a real-time service level agreement (SLA) impact analysis. In the system of the invention, a service level manager can be programmed to establish a plurality of SLAs directly implicating selected resources. A relationship database further can be configured for coupling to one or more management applications programmed to manage the selected resources. Finally, a modeling and evaluation system can be communicatively coupled to the relationship database and the service level manager and programmed to perform a real-time SLA impact analysis based both upon resources directly implicated by the SLAs and also upon resources which are related to the resources directly implicated by the SLAs.
摘要翻译： 一种用于执行实时服务水平协议（SLA）影响分析的系统，方法和装置。 在本发明的系统中，服务级别管理器可被编程为建立直接涉及所选资源的多个SLA。 关系数据库还可以被配置为耦合到被编程为管理所选择的资源的一个或多个管理应用。 最后，建模和评估系统可以通信地耦合到关系数据库和服务级别管理器，并且被编程为基于由SLA直接牵连的资源以及与资源相关的资源来执行实时SLA影响分析 直接涉及SLA。
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公开(公告)号：US20060218155A1
公开(公告)日：2006-09-28
申请号：US10907168
申请日：2005-03-23
申请人： Bradford Fisher , Robert Uthe
发明人： Bradford Fisher , Robert Uthe
IPC分类号： G06F17/00
CPC分类号： G06F17/30539 , G06Q10/04
摘要： A method for using confidence factors in forming a system may include receiving a tolerable confidence factor. The method may also include utilizing only resources and relationships of a plurality of resources and relationships with confidence factors equal to or greater than the tolerable confidence factor to form the system.
摘要翻译： 在形成系统中使用置信因子的方法可以包括接收可容忍的置信因子。 该方法还可以包括仅使用多个资源的资源和关系以及具有等于或大于容许置信因子的置信因子的关系以形成系统。
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公开(公告)号：US20050071450A1
公开(公告)日：2005-03-31
申请号：US10675726
申请日：2003-09-30
CPC分类号： H04L41/5016 , H04L29/06 , H04L41/5003 , H04L41/5009 , H04L41/507 , H04L43/00 , H04L43/045 , H04L43/16 , H04L69/329
摘要： A method, system and apparatus for estimating an SLA breach value. The method can include processing resource data to identify an acceptable SLA breach value; and, displaying the acceptable SLA breach value through a user interface. The processing step can include identifying a best practices SLA breach value based upon resource data for an aggregation of customers. Alternatively, the processing step can include identifying an average SLA breach value for a specific customer. As a further alternative, the identifying step can include identifying an average SLA breach value for a specific customer for a specific resource. As yet a further alternative, the processing step can include identifying an SLA breach value trend based upon past measured historical systems management data; and, predicting a future SLA breach value based upon the trend. In all cases, the acceptable SLA breach value can be increased by a fixed proportion.
摘要翻译： 一种用于估计SLA违规值的方法，系统和装置。 该方法可以包括处理资源数据以识别可接受的SLA违约值; 并通过用户界面显示可接受的SLA违约值。 处理步骤可以包括基于客户聚合的资源数据识别最佳做法SLA违约值。 或者，处理步骤可以包括识别特定客户的平均SLA违规值。 作为另一种选择，识别步骤可以包括识别针对特定资源的特定客户的平均SLA违规值。 作为另一替代方案，处理步骤可以包括基于过去测量的历史系统管理数据识别SLA违约值趋势; 并根据趋势预测未来的SLA违约价值。 在所有情况下，可接受的SLA违约价值可以增加固定比例。
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公开(公告)号：US08924343B2
公开(公告)日：2014-12-30
申请号：US10907168
申请日：2005-03-23
申请人： Bradford Fisher , Robert T. Uthe
发明人： Bradford Fisher , Robert T. Uthe
CPC分类号： G06F17/30539 , G06Q10/04
摘要： A method for using confidence factors in forming a system may include receiving a tolerable confidence factor. The method may also include utilizing only resources and relationships of a plurality of resources and relationships with confidence factors equal to or greater than the tolerable confidence factor to form the system.
摘要翻译： 在形成系统中使用置信因子的方法可以包括接收可容忍的置信因子。 该方法还可以包括仅使用多个资源的资源和关系以及具有等于或大于容许置信因子的置信因子的关系以形成系统。
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8.发明申请公开(公告)号：US20060041668A1
公开(公告)日：2006-02-23
申请号：US10711956
申请日：2004-10-15
申请人： John Dinger , Bradford Fisher , Robert Uthe
发明人： John Dinger , Bradford Fisher , Robert Uthe
IPC分类号： G06F15/16
CPC分类号： H04L43/00 , H04L41/12 , H04L41/22 , H04L43/0817 , H04L43/0876
摘要： A method to automatically define resources forming an IT service may include tracking resources utilized in responding to a request or set of requests or performing a transaction or a set of transactions. The method may also include automatically defining resources that form an IT service by aggregating all resources utilized to respond to all requests or to perform all transactions.
摘要翻译： 自动定义形成IT服务的资源的方法可以包括跟踪用于响应请求或一组请求或执行交易或一组交易的资源。 该方法还可以包括通过聚合用于响应所有请求或执行所有事务的所有资源来自动定义形成IT服务的资源。
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