公开(公告)号：US20200320452A1

公开(公告)日：2020-10-08

申请号：US16825738

申请日：2020-03-20

Applicant: Hitachi, Ltd.

Inventor： Naohiro YUASA ,  Hiroyasu KATOU ,  Naoki IKAWA

IPC: G06Q10/06 ,  G06Q30/02

Abstract: A solution proposal support system includes a storage device that stores information regarding an operational issue of a customer, and an arithmetic device that discloses information regarding the operational issue on a predetermined network, receives solution candidates for the operational issue and grounds information of effects of solving the operational issue from a plurality of provider terminals, notifies the grounds information of the effect of each of the solution candidates to each of the provider terminals to inquire whether or not to approve a validity of the grounds information when a combination of solutions satisfying a solving condition indicated by the information regarding the operational issue is extracted from the solution candidates, and notifies a combination of the solution candidates and the grounds information of the effect of each of the solution candidates to a customer terminal when the number of responses of approving the validity for the inquiry satisfies a predetermined standard.