公开(公告)号：US20200320452A1

公开(公告)日：2020-10-08

申请号：US16825738

申请日：2020-03-20

Applicant: Hitachi, Ltd.

Inventor： Naohiro YUASA ,  Hiroyasu KATOU ,  Naoki IKAWA

IPC: G06Q10/06 ,  G06Q30/02

Abstract: A solution proposal support system includes a storage device that stores information regarding an operational issue of a customer, and an arithmetic device that discloses information regarding the operational issue on a predetermined network, receives solution candidates for the operational issue and grounds information of effects of solving the operational issue from a plurality of provider terminals, notifies the grounds information of the effect of each of the solution candidates to each of the provider terminals to inquire whether or not to approve a validity of the grounds information when a combination of solutions satisfying a solving condition indicated by the information regarding the operational issue is extracted from the solution candidates, and notifies a combination of the solution candidates and the grounds information of the effect of each of the solution candidates to a customer terminal when the number of responses of approving the validity for the inquiry satisfies a predetermined standard.

公开(公告)号：US20230009361A1

公开(公告)日：2023-01-12

申请号：US17782203

申请日：2020-09-25

Applicant: HITACHI, LTD.

Inventor： Masahiro SUGETA ,  Naoki IKAWA ,  Hiroyasu KATO

IPC: G06Q10/06 ,  G06Q50/10

Abstract: To provide service information management system and method which are convenient for a user. A service information management system, which manages information on a service provided from a service provider to a service user, includes: a first service management data acquisition unit that acquires first service management data for managing a service usage state for each facility of the service user; a second service management data acquisition unit that acquires second service management data storing a service usage state for each facility; an association unit that collates the first service management data with the second service management data to associate the service usage state included in the first service management data with facility identification information included in the second service management data; and a data provision unit that provides data obtained by association of the association unit to a computer of the service user.

公开(公告)号：US20170091328A1

公开(公告)日：2017-03-30

申请号：US15126667

申请日：2014-07-16

Applicant: Hitachi, Ltd.

Inventor： Kazuhiro MATSUYA ,  Naoki IKAWA ,  Atsushi HIRATA

IPC: G06F17/30

CPC classification number: G06F17/30864 ,  G06F17/30076 ,  G06F17/30905

Abstract: In a data retrieval/distribution apparatus which retrieves designated information from the collected data in accordance with a retrieval/distribution request sent from a data retrieval/distribution client, and sends a retrieval result to the data retrieval/distribution client, the data retrieval/distribution client sends, to the data retrieval/distribution server, the retrieval/distribution request including a first retrieval condition using a virtual data conversion definition, which is a virtualization of data conversion definitions as a definition for converting the collected data into a distribution format, a processing unit of the data retrieval/distribution apparatus generates a second retrieval condition using each of the data conversion definitions from the first retrieval condition, executes retrieval processing according to the generated second retrieval condition, and sends a retrieval result of the retrieval processing to the data retrieval/distribution client as a retrieval result according to the first retrieval condition.