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    Mining service requests for product support
    1.
    发明申请
    Mining service requests for product support 审中-公开
    采矿服务请求产品支持

    公开(公告)号：US20050234973A1

    公开(公告)日：2005-10-20

    申请号：US10826160

    申请日：2004-04-15

    申请人： Hua-Jun Zeng ,  Benyu Zhang ,  Zheng Chen ,  Ji-Rong Wen ,  Hang Li ,  Wei-Ying Ma ,  Gabor Hirschler ,  Kurt Samuelson

    发明人： Hua-Jun Zeng ,  Benyu Zhang ,  Zheng Chen ,  Ji-Rong Wen ,  Hang Li ,  Wei-Ying Ma ,  Gabor Hirschler ,  Kurt Samuelson

    IPC分类号： G06F19/00 ,  G06F17/30 ,  G06N3/00 ,  G06N5/00 ,  G06N5/02

    CPC分类号： G06N5/00 ,  G06N5/02

    摘要： Systems and methods for mining service requests for product support are described. In one aspect, unstructured service requests are converted to one or more structured answer objects. Each structured answer object includes hierarchically structured historic problem diagnosis data. In view of a product problem description, a set of the one or more structured answer data objects is identified. Each structured solution data object in the set includes term(s) and/or phrase(s) related to the product problem description. Historic and hierarchically structured problem diagnosis data from the set is provided to an end-user for product problem diagnosis.

    摘要翻译： 描述了产品支持挖掘服务请求的系统和方法。 在一个方面，非结构化服务请求被转换成一个或多个结构化答案对象。 每个结构化答案对象包括分层结构的历史问题诊断数据。 鉴于产品问题描述，识别一组一个或多个结构化答案数据对象。 该集合中的每个结构化解决方案数据对象包括与产品问题描述相关的术语和/或短语。 将集合中的历史和分层结构的问题诊断数据提供给最终用户进行产品问题诊断。

    Content propagation for enhanced document retrieval
    2.
    发明申请
    Content propagation for enhanced document retrieval 失效
    增强文档检索的内容传播

    公开(公告)号：US20050234952A1

    公开(公告)日：2005-10-20

    申请号：US10826161

    申请日：2004-04-15

    申请人： Hua-Jun Zeng ,  Benyu Zhang ,  Zheng Chen ,  Wei-Ying Ma ,  Hsiao-Wuen Hon ,  Daniel Cook ,  Gabor Hirschler ,  Karen Fries ,  Kurt Samuelson

    发明人： Hua-Jun Zeng ,  Benyu Zhang ,  Zheng Chen ,  Wei-Ying Ma ,  Hsiao-Wuen Hon ,  Daniel Cook ,  Gabor Hirschler ,  Karen Fries ,  Kurt Samuelson

    IPC分类号： G06F19/00 ,  G06F17/30

    CPC分类号： G06F17/30631 ,  G06F17/30722 ,  G06F17/30864 ,  Y10S707/99935 ,  Y10S707/99942

    摘要： Systems and methods providing computer-implemented content propagation for enhanced document retrieval are described. In one aspect, reference information directed to one or more documents is identified. The reference information is identified from one or more sources of data that are independent of a data source that includes the one or more documents. Metadata that is proximally located to the reference information is extracted from the one or more sources of data. Relevance between respective features of the metadata to content of associated ones of the one or more documents is calculated. For each document of the one or more documents, associated portions of the metadata is indexed with the relevance of features from the respective portions into original content of the document. The indexing generates one or more enhanced documents.

    摘要翻译： 描述了提供用于增强文档检索的计算机实现的内容传播的系统和方法。 在一个方面，指定针对一个或多个文档的参考信息。 参考信息从一个或多个独立于包括一个或多个文档的数据源的数据来源识别。 从一个或多个数据来源提取近端位于参考信息的元数据。 计算元数据的各个特征与一个或多个文档中相关联的内容的相关性。 对于一个或多个文档的每个文档，将元数据的关联部分与来自相应部分的特征与文档的原始内容的相关性进行索引。 索引生成一个或多个增强文档。

    Content propagation for enhanced document retrieval
    3.
    发明授权
    Content propagation for enhanced document retrieval 失效
    增强文档检索的内容传播

    公开(公告)号：US07305389B2

    公开(公告)日：2007-12-04

    申请号：US10826161

    申请日：2004-04-15

    申请人： Hua-Jun Zeng ,  Benyu Zhang ,  Zheng Chen ,  Wei-Ying Ma ,  Hsiao-Wuen Hon ,  Daniel B. Cook ,  Gabor Hirschler ,  Karen Fries ,  Kurt Samuelson

    发明人： Hua-Jun Zeng ,  Benyu Zhang ,  Zheng Chen ,  Wei-Ying Ma ,  Hsiao-Wuen Hon ,  Daniel B. Cook ,  Gabor Hirschler ,  Karen Fries ,  Kurt Samuelson

    IPC分类号： G06F17/30

    CPC分类号： G06F17/30631 ,  G06F17/30722 ,  G06F17/30864 ,  Y10S707/99935 ,  Y10S707/99942

    摘要： Systems and methods providing computer-implemented content propagation for enhanced document retrieval are described. In one aspect, reference information directed to one or more documents is identified. The reference information is identified from one or more sources of data that are independent of a data source that includes the one or more documents. Metadata that is proximally located to the reference information is extracted from the one or more sources of data. Relevance between respective features of the metadata to content of associated ones of the one or more documents is calculated. For each document of the one or more documents, associated portions of the metadata is indexed with the relevance of features from the respective portions into original content of the document. The indexing generates one or more enhanced documents.

    摘要翻译： 描述了提供用于增强文档检索的计算机实现的内容传播的系统和方法。 在一个方面，指定针对一个或多个文档的参考信息。 参考信息从一个或多个独立于包括一个或多个文档的数据源的数据来源识别。 从一个或多个数据来源提取近端位于参考信息的元数据。 计算元数据的各个特征与一个或多个文档中相关联的内容的相关性。 对于一个或多个文档的每个文档，将元数据的相关部分与来自相应部分的特征与文档的原始内容的相关性进行索引。 索引生成一个或多个增强文档。