公开(公告)号：US20210005031A1

公开(公告)日：2021-01-07

申请号：US16908336

申请日：2020-06-22

Applicant: Hunter Engineering Company

Inventor： Blackford F. Brauer ,  James Kaleb Silver ,  Nicholas J. Colarelli, III ,  Timothy A. Strege

IPC: G07C5/08 ,  G07C5/00 ,  H04W4/40

Abstract: A system and method for vehicle technician communication utilizing a local vehicle service system operatively coupled to a remote vehicle service system via a network connection. The system enables bi-directional communication between the local service technician and a service specialist associated with the remote vehicle service system by configuring the local vehicle service system with software instructions and hardware to provide a communication interface, such as a software app, graphical user interface, or teleconference functionality. Using the communication interface, the service specialist can: (1) guide the local technician through the initial process of establishing a connection between the vehicle undergoing service or inspection and the remote vehicle service system; (2) direct necessary actions during a diagnostic analysis of the vehicle, such as turning on the vehicle's engine, turning a steering wheel, etc.; and (3) convey results of the vehicle diagnostic analysis in verbal, written, or visual form.

公开(公告)号：US11721140B2

公开(公告)日：2023-08-08

申请号：US16908336

申请日：2020-06-22

Applicant: Hunter Engineering Company

Inventor： Blackford F. Brauer ,  James Kaleb Silver ,  Nicholas J. Colarelli, III ,  Timothy A. Strege

IPC: G07C5/08 ,  H04W4/40 ,  G07C5/00

CPC classification number: G07C5/0808 ,  G07C5/008 ,  G07C5/0841 ,  H04W4/40 ,  G07C2205/02

Abstract: A system and method for vehicle technician communication utilizing a local vehicle service system operatively coupled to a remote vehicle service system via a network connection. The system enables bi-directional communication between the local service technician and a service specialist associated with the remote vehicle service system by configuring the local vehicle service system with software instructions and hardware to provide a communication interface, such as a software app, graphical user interface, or teleconference functionality. Using the communication interface, the service specialist can: (1) guide the local technician through the initial process of establishing a connection between the vehicle undergoing service or inspection and the remote vehicle service system; (2) direct necessary actions during a diagnostic analysis of the vehicle, such as turning on the vehicle's engine, turning a steering wheel, etc.; and (3) convey results of the vehicle diagnostic analysis in verbal, written, or visual form.