公开(公告)号：US20180062912A1

公开(公告)日：2018-03-01

申请号：US15456784

申请日：2017-03-13

Applicant: International Business Machines Corporation

Inventor： Nikolaos ANEROUSIS ,  Anuradha BHAMIDIPATY ,  Shang Q. GUO ,  Suman K. PATHAPATI ,  Daniela ROSU ,  Mitesh H. VASA ,  Anubha VERMA ,  Frederick WU ,  Sai ZENG

IPC: H04L12/24

CPC classification number: H04L41/065 ,  H04L41/0654 ,  H04L41/0686

Abstract: One or more embodiments identify server management actions for resolving problems associated with one or more nodes in information technology infrastructure. In one embodiment, a node-ticket record for an information processing node associated with at least one problem ticket is generated. A set of node-ticket clusters is queried based on the node-ticket record. Each of the set of node-ticket clusters maps a set of server management actions to set of historical node-ticket records associated with the node-ticket cluster. The set of server management actions was previously performed to resolve at least one operational problem associated with at least one information processing node. At least one set of server management actions associated with at least one of the set of node-ticket clusters corresponding to the node-ticket record within a given threshold is identified based on the querying.

公开(公告)号：US20140244816A1

公开(公告)日：2014-08-28

申请号：US13780272

申请日：2013-02-28

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Nikolaos ANEROUSIS ,  Anuradha BHAMIDIPATY ,  Shang Q. GUO ,  Suman K. PATHAPATI ,  Daniela ROSU ,  Mitesh H. VASA ,  Anubha VERMA ,  Frederick WU ,  Sai ZENG

IPC: H04L12/24

CPC classification number: H04L41/065 ,  H04L41/0654 ,  H04L41/0686

Abstract: One or more embodiments identify server management actions for resolving problems associated with one or more nodes in information technology infrastructure. In one embodiment, a node-ticket record for an information processing node associated with at least one problem ticket is generated. A set of node-ticket clusters is queried based on the node-ticket record. Each of the set of node-ticket clusters maps a set of server management actions to set of historical node-ticket records associated with the node-ticket cluster. The set of server management actions was previously performed to resolve at least one operational problem associated with at least one information processing node. At least one set of server management actions associated with at least one of the set of node-ticket clusters corresponding to the node-ticket record within a given threshold is identified based on the querying.

Abstract translation: 一个或多个实施例识别用于解决与信息技术基础设施中的一个或多个节点相关联的问题的服务器管理动作。 在一个实施例中，生成与至少一个问题票相关联的用于信息处理节点的节点票记录。 基于节点票据记录查询一组节点票证集群。 每组节点票证集合将一组服务器管理动作映射到与节点票证集群相关联的历史节点票据记录集。 先前执行了一组服务器管理动作以解决与至少一个信息处理节点相关联的至少一个操作问题。 基于查询来识别与给定阈值内的节点票记录对应的至少一组节点票证集群相关联的至少一组服务器管理动作。