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公开(公告)号:US11853149B2
公开(公告)日:2023-12-26
申请号:US17471258
申请日:2021-09-10
Applicant: International Business Machines Corporation
Inventor: Anjali Shah , Jennifer A. Mallette , Salim Roukos
IPC: G06F11/00 , G06F11/07 , G06F40/205 , G06F40/284 , G06F11/22
CPC classification number: G06F11/0769 , G06F11/2263 , G06F40/205 , G06F40/284
Abstract: Generating error event descriptions by receiving a set of error messages associated with an error event, generating a tokenization of at least one line of the set of error messages, providing the tokenization to an attention head according to a context of the tokenization, providing an output of the attention head as input to a generative model, generating a description of the error event according to the output, and providing the description to a user.
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公开(公告)号:US11522730B2
公开(公告)日:2022-12-06
申请号:US17062957
申请日:2020-10-05
Applicant: International Business Machines Corporation
Inventor: Ruchi Asthana , Jennifer A. Mallette , Steven Ware Jones , Nicholas Fong , Vivek Salve
IPC: G06F40/169 , H04L12/18 , G06F40/35 , G06F40/289
Abstract: In an approach to customizing meeting notes, a computer receives audio input of a virtual meeting, converts the audio input to text, and displays the text to a plurality of meeting participants. A computer receives highlighted phrases of the text from the plurality of meeting participants and determines a highlighting frequency of each of the highlighted phrases. A computer determines phrases with a highlighting frequency greater than a pre-defined threshold. A computer orders the phrases based on a chronological order of the phrases in the audio input. A computer determines preferences of a first meeting participant associated with a meeting summary. A computer generates a customized summary of the virtual meeting for the first meeting participant of the plurality of meeting participants based on the ordered phrases with a high frequency of highlighting and on the preferences. A computer transmits the customized summary to the first meeting participant.
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公开(公告)号:US20220237481A1
公开(公告)日:2022-07-28
申请号:US17159211
申请日:2021-01-27
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor: Steven Ware Jones , Jennifer A. Mallette , ZHENG XIE , Lisa Beth Lurie
Abstract: The exemplary embodiments disclose a method, a computer program product, and a computer system for evaluating the pollination of one or more crops, the method comprising collecting pollination data, extracting one or more features from the collected data, and evaluating a current state of pollination of the one or more crops based on the extracted one or more features and one or more models.
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公开(公告)号:US20220103507A1
公开(公告)日:2022-03-31
申请号:US17034320
申请日:2020-09-28
Applicant: International Business Machines Corporation
Inventor: Lisa Lurie , Steven Ware Jones , Jennifer A. Mallette
IPC: H04L12/58 , H04N7/18 , G08B13/196
Abstract: A method can include obtaining notification data for a user, and obtaining a first set of images of the user from one or more cameras. The method can include identifying a first status of the user, and generating a set of notification options based on the first status. The method can include selecting a first notification option, and initiating a first notification by the first notification option. The method can include determining that the user does not acknowledge the first notification, and obtaining a second set of images from the one or more cameras. The method can include identifying a second status of the user, and selecting a second notification option of the set of notification options. The method can include initiating a second notification by the second notification option.
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公开(公告)号:US20210184995A1
公开(公告)日:2021-06-17
申请号:US16711373
申请日:2019-12-11
Applicant: International Business Machines Corporation
Inventor: Steven Ware Jones , Ruchi Asthana , Jennifer A. Mallette , Jacob Lewis , Vivek Salve
Abstract: For a chat bot, first intent data is provided, including a first instance of sample utterances in a first natural language and intents corresponding to the respective sample utterances. The sample utterances are translated by a computer system to a second natural language as a second instance of the sample utterances. The sample utterances of the second instance are translated by a computer system back to the first natural language as a third instance of the sample utterances. Second intent data is provided including the third instance of the sample utterances and the corresponding intents. An intent classifier of the chat bot is trained to identify respective intents of real time utterances, wherein the identifying is responsive to the intent classifier receiving the real time utterances from a user when the chat bot is in an operating mode and the training includes training the intent classifier on the first and second intent data.
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公开(公告)号:US20210026924A1
公开(公告)日:2021-01-28
申请号:US16519859
申请日:2019-07-23
Applicant: International Business Machines Corporation
Inventor: Steven Ware Jones , Jennifer A. Mallette , Arjun Jauhari , Vivek Salve
Abstract: Using a personal entity analyzer, a personal entity difference between a natural language response to a natural language query and an edited version of the natural language response is scored, the natural language response selected from a set of natural language response recommendations. Using a product entity analyzer, a product entity difference between the natural language response and the edited version of the natural language response is scored. Using a sentence similarity analyzer, a sentence similarity between the natural language response and the edited version of the natural language response is scored. Based on the personal entity difference score, the product entity difference, score and the sentence similarity score, the set of natural language responses is updated. In a natural language interaction, a selected natural language response from the set of natural language responses is outputted.
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公开(公告)号:US20250005139A1
公开(公告)日:2025-01-02
申请号:US18217461
申请日:2023-06-30
Applicant: International Business Machines Corporation
Inventor: Jana H. Jenkins , Jennifer A. Mallette , Xin Wang , Martin G. Keen
IPC: G06F21/55
Abstract: A method for countering adversarial attacks on deep neural networks is disclosed. In one embodiment, such a method includes observing, by a first system, actual traffic behavior within a transportation network. The method classifies, by a deep neural network of a second system, a traffic sign for regulating traffic within the transportation network. The method determines whether a conflict exists between the actual traffic behavior and expected traffic behavior based on the traffic sign. If a conflict is deemed to exist, the method adjusts training data of the deep neural network with respect to classifying the traffic sign. In certain embodiments, the first system includes one or more forerunner vehicles and the second system is an autonomous vehicle. The one or more forerunner vehicles may be configured to travel ahead of the autonomous vehicle when navigating the transportation network. A corresponding system and computer program product are also disclosed.
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公开(公告)号:US11651250B2
公开(公告)日:2023-05-16
申请号:US16689149
申请日:2019-11-20
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor: Jennifer A. Mallette , Shuai Wang , Steven Ware Jones , Ruchi Asthana , Jacob Lewis , Jia Liu , Vivek Salve
IPC: G06F16/00 , G06N5/04 , G06N20/00 , G06F16/35 , G06F16/332
CPC classification number: G06N5/04 , G06F16/3329 , G06F16/353 , G06N20/00
Abstract: A computer-implemented method, a computer system, and a computer program product for automatically generated conversation output is provided. The present invention may include training an answer-intent classifier to associate an intent expressed in an example question with an example answer that is responsive to the example question. The present invention may further include classifying, using the trained answer-intent classifier, a content transmitted to the trained answer-intent classifier with the intent expressed in the example question in response to determining, using the trained answer-intent classifier, that the content includes relevant information for generating the example answer that is responsive to the example question.
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公开(公告)号:US20220414331A1
公开(公告)日:2022-12-29
申请号:US17359999
申请日:2021-06-28
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor: Ruchi Asthana , Steven Ware Jones , Jennifer A. Mallette , Jacob Lewis
IPC: G06F40/284 , G06F40/35 , G06N3/08 , G06F40/205 , G06F40/186
Abstract: A method, computer system, and a computer program product for automatically generated question suggestions is provided. The present invention may include generating an intent-entity sequence representative of a current chat conversation with a user. The present invention may also include predicting, using a trained intent-entity prediction model, a next intent-entity sequence based on the generated intent-entity sequence representative of the current chat conversation. The present invention may further include converting the predicted next intent-entity sequence into at least one likely question suggestion to return back to the user.
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公开(公告)号:US11461788B2
公开(公告)日:2022-10-04
申请号:US16452889
申请日:2019-06-26
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor: Steven Ware Jones , Arjun Jauhari , Jennifer A. Mallette , Vivek Salve
Abstract: A method, computer system, and a computer program product for customer representative matching is provided. The present invention may include receiving a chat transcript with one or more tagged triplets and one or more multi-dimensional success vectors. The present invention may include aggregating the one or more multi-dimensional success vectors. The present invention may include receiving at least one business priority. The present invention may include training a machine learning model to match a customer to at least one customer representative. The present invention may include querying the trained machine learning model to match the customer to the at least one customer representative. The present invention may include revealing a match.
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