公开(公告)号：US20140115147A1

公开(公告)日：2014-04-24

申请号：US13657407

申请日：2012-10-22

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： MARCOS DIAS de ASSUNCAO ,  Marco Aurelio Stelmar Netto

IPC: G06F15/173

CPC classification number: H04L41/50 ,  H04L41/5067 ,  H04L41/5096

Abstract: Providing a cloud-based service to an endpoint device includes providing the cloud-based service to the endpoint device in accordance with a default Quality of Service, learning an importance of the cloud-based service to a user of the endpoint device, and automatically adjusting the providing of the cloud-based service to the endpoint device in response to the importance, wherein the adjusting results in the cloud-based service being provided to the endpoint device in accordance with a Quality of Service other than the default Quality of Service for at least a temporary period of time. The importance may be inferred from how quickly the user of the endpoint device consumes data provided by the cloud-based service. Alternatively, the importance may be a relative importance of the cloud-based service to the user, as compared to other users of the cloud-based service.

Abstract translation: 向端点设备提供基于云的服务包括根据默认服务质量向端点设备提供基于云的服务，了解基于云的服务对端点设备的用户的重要性，以及自动调整 响应于重要性将基于云的服务提供给端点设备，其中基于云的服务的调整结果被提供给端点设备，根据服务质量而不是服务质量 至少暂时的一段时间。 可以从端点设备的用户消耗由基于云的服务提供的数据的速度推断重要性。 或者，与基于云的服务的其他用户相比，重要性可能是基于云的服务对用户的相对重要性。

公开(公告)号：US20140337076A1

公开(公告)日：2014-11-13

申请号：US13890656

申请日：2013-05-09

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： MARCOS DIAS de ASSUNCAO ,  Silvia Cristina Sardela Bianchi ,  Marco Aurelio Stelmar Netto

IPC: G06Q10/06

CPC classification number: G06Q10/063114 ,  G06F16/951

Abstract: A method for resolving a query received by a support team comprising a plurality of members includes inferring current activities in which the plurality of members are involved and forwarding the query to a subset of the plurality of members based on how assignment of the query is expected to affect the current activities of the subset of the plurality of members.

Abstract translation: 解决由包括多个成员的支持小组接收到的查询的方法包括推断当前活动，在该活动中多个成员参与其中，并且基于查询的分配如何预期将该查询转发到多个成员的子集 影响多个成员的子集的当前活动。