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公开(公告)号：US20160259709A1
公开(公告)日：2016-09-08
申请号：US14748724
申请日：2015-06-24
Applicant: International Business Machines Corporation
Inventor： Rangachari Anand , Juhnyoung Lee , Feng Li , Qi C. Li , Shao C. Li , Lijun Mei
IPC: G06F11/36 , G06F3/0481 , G06F17/30 , G06F3/0484
CPC classification number: G06F11/3612 , G06F3/0481 , G06F3/0484 , G06F11/3003 , G06F11/3093 , G06F11/3466 , G06F17/30424 , G06F17/30528 , G06F17/30554 , G06F2201/865
Abstract: One or more problems may be detected in an executing application by retrieving runtime execution information from the application executing on one or more computers. The runtime information is transformed into a temporal sequence of events. A knowledgebase is searched for a dialog that has nodes in an order that match the temporal sequence of events according to a threshold degree. Responsive to finding the dialog in the knowledgebase, the dialog is launched on a user interface to interact with a user and guide the user through a problem identification and solution. Responsive to not finding the dialog, additional instrumenter is enabled in the application.
Abstract translation: 通过从在一个或多个计算机上执行的应用程序检索运行时执行信息，可以在执行的应用程序中检测一个或多个问题。 运行时信息被转换成事件的时间序列。 搜索知识库以根据阈值程度具有与事件的时间顺序匹配的顺序的对话。 响应于在知识库中查找对话框，该对话框将在用户界面上启动，与用户交互，并引导用户进行问题识别和解决。 响应于找不到对话框，在应用程序中启用了附加的调试器。
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公开(公告)号：US09830249B2
公开(公告)日：2017-11-28
申请号：US14637500
申请日：2015-03-04
Applicant: International Business Machines Corporation
Inventor： Rangachari Anand , Juhnyoung Lee , Feng Li , Qi C. Li , Shao C. Li , Lijun Mei
IPC: G06F3/00 , G06F11/36 , G06F3/0484 , G06F3/0481 , G06F17/30 , G06F11/34 , G06F11/30 , G06F3/01
CPC classification number: G06F11/3612 , G06F3/0481 , G06F3/0484 , G06F11/3003 , G06F11/3093 , G06F11/3466 , G06F17/30424 , G06F17/30528 , G06F17/30554 , G06F2201/865
Abstract: One or more problems may be detected in an executing application by retrieving runtime execution information from the application executing on one or more computers. The runtime information is transformed into a temporal sequence of events. A knowledgebase is searched for a dialog that has nodes in an order that match the temporal sequence of events according to a threshold degree. Responsive to finding the dialog in the knowledgebase, the dialog is launched on a user interface to interact with a user and guide the user through a problem identification and solution. Responsive to not finding the dialog, additional instrumenter is enabled in the application.
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公开(公告)号：US09823993B2
公开(公告)日：2017-11-21
申请号：US14748724
申请日：2015-06-24
Applicant: International Business Machines Corporation
Inventor： Rangachari Anand , Juhnyoung Lee , Feng Li , Qi C. Li , Shao C. Li , Lijun Mei
IPC: G06F3/00 , G06F11/36 , G06F3/0484 , G06F3/0481 , G06F17/30 , G06F11/34 , G06F11/30 , G06F3/01
CPC classification number: G06F11/3612 , G06F3/0481 , G06F3/0484 , G06F11/3003 , G06F11/3093 , G06F11/3466 , G06F17/30424 , G06F17/30528 , G06F17/30554 , G06F2201/865
Abstract: One or more problems may be detected in an executing application by retrieving runtime execution information from the application executing on one or more computers. The runtime information is transformed into a temporal sequence of events. A knowledgebase is searched for a dialog that has nodes in an order that match the temporal sequence of events according to a threshold degree. Responsive to finding the dialog in the knowledgebase, the dialog is launched on a user interface to interact with a user and guide the user through a problem identification and solution. Responsive to not finding the dialog, additional instrumenter is enabled in the application.
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公开(公告)号：US20160196501A1
公开(公告)日：2016-07-07
申请号：US15069276
申请日：2016-03-14
Applicant: International Business Machines Corporation
Inventor： Rangachari Anand , Juhnyoung Lee , Rong Liu , Kohtaroh Miyamoto
CPC classification number: G06N7/005 , G06F11/079 , G06F16/334 , G06F16/345 , G06F16/35 , G06Q10/0635
Abstract: Diagnosing and detecting causes of an incident may comprise classifying the incident by keywords, searching for co-occurring and reoccurring group of incidents, summarizing commonalities in the group of incidents, correlating the group of incidents with causes, defining association rules between the commonalities, and predicting potential problems based on the correlated group of incidents with causes.
Abstract translation: 诊断和检测事件的原因可能包括通过关键字对事件进行分类，搜索共同发生和重复发生的事件组，总结事件组中的共同点，将事件与原因相关联，确定共同点之间的关联规则，以及 根据相关事故原因预测潜在问题。
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公开(公告)号：US20150127631A1
公开(公告)日：2015-05-07
申请号：US14071866
申请日：2013-11-05
Applicant: International Business Machines Corporation
Inventor： Rangachari Anand , Juhnyoung Lee , Rong Liu , Kohtaroh Miyamoto
IPC: G06F17/30
CPC classification number: G06F16/9535 , G06F16/90332
Abstract: Recommending problem resolution knowledge, in one aspect, may comprise determining a given product information associated with a product by searching an information network. The given product information may comprise a type of the given product, one or more features associated with the given product, and temporal information associated with the given product. One or more related products may be retrieved from the knowledge base. Related product information associated with each of the one or more related products may be determined, e.g., by searching the information network. At least one related product is selected that has the related product information that most closely matches the given product information. A dialog network from the knowledge base associated with the at least one related product is presented for the problem resolution of the given product.
Abstract translation: 推荐问题解决知识在一个方面可以包括通过搜索信息网络来确定与产品相关联的给定产品信息。 给定的产品信息可以包括给定产品的类型，与给定产品相关联的一个或多个特征以及与给定产品相关联的时间信息。 可以从知识库中检索一个或多个相关产品。 可以例如通过搜索信息网络来确定与一个或多个相关产品中的每一个相关联的相关产品信息。 选择至少一个相关产品，其具有与给定产品信息最紧密匹配的相关产品信息。 提出了与至少一个相关产品相关联的知识库的对话网络，用于解决给定产品的问题。
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Patent Agency Ranking
公开(公告)号：US20200151247A1
公开(公告)日：2020-05-14
申请号：US16190581
申请日：2018-11-14
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor： Li Jun Mei , Qi Cheng Li , Rangachari Anand , Ajay Gupta
Abstract: A computer-implemented method is provided for processing a set D of conversation logs. The method includes learning, by a processor device, a set R of entity relation mining rules from a set K of known entity utterances uttered by known entities. The method further includes automatically recommending, by the processor device, extended utterances of the known entities from unrecognized ones of the known entities based on the set R.
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公开(公告)号：US20200151219A1
公开(公告)日：2020-05-14
申请号：US16743157
申请日：2020-01-15
Applicant: International Business Machines Corporation
Inventor： Rangachari Anand , Ashima Arora , Raimo Bakis , Song Feng , Jatin Ganhotra , Chulaka Gunasekara , David Nahamoo , Lazaros Polymenakos , Sunil D Shashidhara , Li Zhu
IPC: G06F16/901 , G06F16/2457 , G06F16/23 , G06F16/25 , G06F16/242 , G06F3/0484 , G10L15/22 , G10L15/18 , G06F9/451 , G06F40/205 , G06F40/35
Abstract: A method, apparatus and computer program product for presenting a user interface for a conversational system is described. A unified contextual graph for use by the conversational system, the unified contextual graph comprising components based on database queries of the conversational system and a user dialog between a user and the conversational system. For each of a set of user utterances produced in a dialog with the conversational system, a semantic meaning representation is determined. The semantic meaning representations are converted to respective sentential concept graphs. The unified contextual graph is updated based on new sentential concept graphs while the dialog with the conversational system progresses.
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公开(公告)号：US20160259510A1
公开(公告)日：2016-09-08
申请号：US14637500
申请日：2015-03-04
Applicant: International Business Machines Corporation
Inventor： Rangachari Anand , Juhnyoung Lee , Feng Li , Qi C. Li , Shao C. Li , Lijun Mei
IPC: G06F3/0484 , G06F11/34 , G06F17/30
CPC classification number: G06F11/3612 , G06F3/0481 , G06F3/0484 , G06F11/3003 , G06F11/3093 , G06F11/3466 , G06F17/30424 , G06F17/30528 , G06F17/30554 , G06F2201/865
Abstract: One or more problems may be detected in an executing application by retrieving runtime execution information from the application executing on one or more computers. The runtime information is transformed into a temporal sequence of events. A knowledgebase is searched for a dialog that has nodes in an order that match the temporal sequence of events according to a threshold degree. Responsive to finding the dialog in the knowledgebase, the dialog is launched on a user interface to interact with a user and guide the user through a problem identification and solution. Responsive to not finding the dialog, additional instrumenter is enabled in the application.
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公开(公告)号：US20140149411A1
公开(公告)日：2014-05-29
申请号：US13687725
申请日：2012-11-28
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor： Rangachari Anand , Juhnyoung Lee , Rong Liu , Kohtaroh Miyamoto
IPC: G06F17/30
CPC classification number: G06F17/30705 , G06F17/30654
Abstract: Building, reusing and calibrating network of authored content, in one aspect, may comprise clustering a plurality of problem tickets into one or more clusters. The clusters may be associated to one or more FAQ nodes in a FAQ network. The associated one or more FAQ nodes may be checked to determine whether the nodes are part of a broken branch. If the one or more FAQ nodes leads to a broken branch, a user may be notified to update the branch, e.g., with an answer or resolution to the one or more FAQ nodes.
Abstract translation: 在一个方面，构建，重用和校准作者内容的网络可以包括将多个问题票据聚类成一个或多个集群。 群集可以与FAQ网络中的一个或多个FAQ节点相关联。 可以检查相关联的一个或多个FAQ节点以确定节点是否是断开的分支的一部分。 如果一个或多个FAQ节点导致断开的分支，则可以通知用户例如以一个或多个FAQ节点的答案或分辨率来更新分支。
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公开(公告)号：US10769378B2
公开(公告)日：2020-09-08
申请号：US16190581
申请日：2018-11-14
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor： Li Jun Mei , Qi Cheng Li , Rangachari Anand , Ajay Gupta
IPC: G10L15/22 , G06F40/30 , G06F16/00 , G06F40/295 , G06N5/04 , G06N20/00 , G06F16/2458
Abstract: A computer-implemented method is provided for processing a set D of conversation logs. The method includes learning, by a processor device, a set R of entity relation mining rules from a set K of known entity utterances uttered by known entities. The method further includes automatically recommending, by the processor device, extended utterances of the known entities from unrecognized ones of the known entities based on the set R.
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