Cognitive orchestration of multi-task dialogue system

    公开(公告)号:US11423235B2

    公开(公告)日:2022-08-23

    申请号:US16678563

    申请日:2019-11-08

    Abstract: In embodiments, a reusable and adaptive multi-task orchestration dialogue system orchestrates a set of single-task dialogue systems to provide multi-scenario dialogue processing. In embodiments, for each question propounded by a user, using a deep learning predictive model, a best single-task dialogue system is chosen out of the set. In embodiments, multi-task orchestration is done without the need to change, or even understand, the inner workings or mechanisms of the individual single-task dialogue systems in the set. Moreover, the multi-task orchestration is also unconcerned with what rules are set in each individual single-task dialogue system. In embodiments, prior to selection of the best single-task dialogue system to return the best answer, new intents and entities are discovered and used to update an existing dialogue path. In embodiments, additional data is continually collected, and used to retrain model so as to further improve performance.

    Conversational system management
    3.
    发明授权

    公开(公告)号:US11295213B2

    公开(公告)日:2022-04-05

    申请号:US16242516

    申请日:2019-01-08

    Abstract: Embodiments of the present invention relate to computer-implemented methods, systems, and computer program products for managing a conversational system. In one embodiment, a computer-implemented method comprises: obtaining, by a device operatively coupled to one or more processors, a first message sequence comprising messages involved in a conversation between a user and a conversation server; obtaining, by the device, a conversation graph indicating an association relationship between messages involved in a conversation; and in response to determining that the first message sequence is not matched in the conversation graph, updating, by the device, the conversation graph with a second message sequence, the second message sequence being generated based on a knowledge library including expert knowledge that is associated with a topic of the conversation.

    Upgrade of IT systems
    5.
    发明授权

    公开(公告)号:US11159375B2

    公开(公告)日:2021-10-26

    申请号:US16430518

    申请日:2019-06-04

    Abstract: A method, computer program product, and system for upgrading an IT system are provided. The method comprises: determining a plurality of existing components of the IT system; determining at least one user component based on a user requirement; building a structural topology of the IT system in accordance with the plurality of existing components and the at least one user component, the structural topology comprising the plurality of existing components, at least one connection among the plurality of existing components, and the at least one user component with its conditional connection, the conditional connection comprising the dependency of the at least one user component; and providing at least one upgrade recommendation for the IT system in accordance with the structural topology.

    Elicit user demands for item recommendation

    公开(公告)号:US10529001B2

    公开(公告)日:2020-01-07

    申请号:US15652620

    申请日:2017-07-18

    Abstract: In an approach for eliciting user demands for item recommendation, one or more computer processors retrieve one or more items based on a user demand. The one or more computer processors update the one or more items based on the user demand. The one or more computer processors extract the one or more representative words corresponding to the one or more items. The one or more computer processors build a candidate item list based on the one or more representative words. The one or more computer processors generate one or more eliciting questions to help a user select an item based on the candidate item list.

    BUILDING COGNITIVE CONVERSATIONAL SYSTEM ASSOCIATED WITH TEXTUAL RESOURCE CLUSTERING

    公开(公告)号:US20190114513A1

    公开(公告)日:2019-04-18

    申请号:US15782876

    申请日:2017-10-13

    Abstract: In an approach for improving the identification of textual resources that contain unrelated and imprecise contents to improve a user's understanding of a conversational system, one or more computer processors extracts a domain keyword from a domain model and retrieves a distributed representation associated with the domain keyword. The one or more computer processors generates a cluster resource based on the distributed representation and creates a resource vector associated with the cluster resource by calculating the resource vector. The one or more computer processors applies the resource vector to a conversational system and simulates a runtime user interaction based on reinforcement learning of the resource vector to further label and refine resource vector. The one or more computer processors outputs a labeled and refined resource vector to aid in understanding of the conversational system.

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