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公开(公告)号：US20200250195A1
公开(公告)日：2020-08-06
申请号：US16267482
申请日：2019-02-05
Applicant: International Business Machines Corporation
Inventor： Jinho Hwang , Anup Kalia , Muhammed Fatih Bulut , Maja Vukovic , Jin Xiao , Rohit Madhukar Khandekar , Raghav Batta
IPC: G06F16/2457 , G06N3/04 , G06F11/14 , G06N5/02
Abstract: A system, program product, and method for use with an information handling system to detect and resolve faults in a run-time environment. As faults are detected, one or more corresponding general query responses are identified and subject to a ranking based on relevance criteria. At least one modified response is transformed into a command, selectively blended with context, and encoded as a context aware instruction. The instruction is subject to testing with corresponding output being subject to measurement.
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公开(公告)号：US11188447B2
公开(公告)日：2021-11-30
申请号：US16294516
申请日：2019-03-06
Applicant: International Business Machines Corporation
Inventor： Anup Kalia , Muhammed Fatih Bulut , Jinho Hwang , Raghav Batta , Maja Vukovic , Jin Xiao , Rohit Madhukar Khandekar
IPC: G06F11/36 , G06F8/10 , G06K9/62 , G06F40/211
Abstract: Systems, computer-implemented methods, and computer program products that can facilitate creating and querying a knowledge base of identified topics, computer code actions, and parameters, are provided. According to an embodiment, a system can comprise a memory that stores computer executable components and a processor that executes the computer executable components stored in the memory. The computer executable components can comprise a parameter component that can identify a result parameter in ones of one or more results, wherein the one or more results comprise topics and computer code actions. The computer executable components can further comprise a result component that can select a result of the one or more results based on a mapping of a query to the one or more results, the mapping being based on the result parameter identified in the result and a criterion.
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公开(公告)号：US20200067798A1
公开(公告)日：2020-02-27
申请号：US16107607
申请日：2018-08-21
Applicant: International Business Machines Corporation
Inventor： Anup Kalia , Rohit Madhukar Khandekar , Jin Xiao , Raghav Batta , Maja Vukovic , Naga A. Ayachitula
Abstract: One or more embodiments relate to a method and system to compute automation opportunities from change and service tickets. A system, comprises a memory that stores computer executable components; a processor that executes computer executable components stored in the memory, wherein the computer executable components comprise: an ingestion component that receives data and determines automation opportunities for a service catalog; a categorization component that determines domain specific clusters and categories of service or change tickets; a graphing component that generates an action specific semantic graph of service or change ticket offerings; and a mapping component that maps a valid action to a cataloged service or change ticket.
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Patent Agency Ranking
公开(公告)号：US11223642B2
公开(公告)日：2022-01-11
申请号：US16571088
申请日：2019-09-14
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor： Hongtan Sun , Larisa Shwartz , Rohit Madhukar Khandekar , Qing Wang , Bing Zhou
IPC: H04L9/00 , H04L29/06 , G06F16/901 , H04L12/26 , G06N3/08
Abstract: A computer system, non-transitory computer storage medium, and a computer-implemented method of assessing technical risk using visual pattern recognition in an Information Technology (IT) Service Management System. A data visualization engine and a time series generation engine receive the operational data, respectively. A first representation of the data is generated by the data visualization engine, and a second representation of the data is generated by the time series generation engine. Anomaly patterns are identified by a pattern recognition engine configured to perform feature extraction and data transformation. An ensembler is configured to accept the outputs from two AI anomaly engines and make a final decision of whether anomaly patterns are captured. Risk scores based on the identified anomaly patterns are output by a pattern recognition engine to an automated management system. The anomalies includes information regarding vulnerabilities of devices or components of the IT Service Management System.
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公开(公告)号：US10902003B2
公开(公告)日：2021-01-26
申请号：US16267482
申请日：2019-02-05
Applicant: International Business Machines Corporation
Inventor： Jinho Hwang , Anup Kalia , Muhammed Fatih Bulut , Maja Vukovic , Jin Xiao , Rohit Madhukar Khandekar , Raghav Batta
IPC: G06F16/30 , G06F16/2457 , G06N5/02 , G06F11/14 , G06N3/04
Abstract: A system, program product, and method for use with an information handling system to detect and resolve faults in a run-time environment. As faults are detected, one or more corresponding general query responses are identified and subject to a ranking based on relevance criteria. At least one modified response is transformed into a command, selectively blended with context, and encoded as a context aware instruction. The instruction is subject to testing with corresponding output being subject to measurement.
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公开(公告)号：US11074043B2
公开(公告)日：2021-07-27
申请号：US16515358
申请日：2019-07-18
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor： Muhammed Fatih Bulut , Anup Kalia , Maja Vukovic , Raghav Batta , Jinho Hwang , Jin Xiao , Rohit Madhukar Khandekar
Abstract: Methods, systems and computer program products for providing automated script review utilizing crowdsourced inputs are provided. Aspects include receiving a new script including a script text and a script description. Aspects include comparing the new script to each of a plurality of previously classified scripts to determine a degree of similarity. Each of the previously classified scripts and the new script have an associated set of attributes. Responsive to determining that the degree of similarity is below a predetermined threshold, aspects include mapping the new script to a crowdsourcing platform to identify a similar script. Aspects also include receiving information indicative of one or more features from the crowdsourcing platform. Responsive to inputting the one or more features into an acceptance model, aspects include generating an acceptance recommendation associated with the new script.
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公开(公告)号：US20210084059A1
公开(公告)日：2021-03-18
申请号：US16571088
申请日：2019-09-14
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor： Hongtan Sun , Larisa Shwartz , Rohit Madhukar Khandekar , Qing Wang , Bing Zhou
IPC: H04L29/06 , G06N3/08 , G06F16/901 , H04L12/26
Abstract: A computer system, non-transitory computer storage medium, and a computer-implemented method of assessing technical risk using visual pattern recognition in an Information Technology (IT) Service Management System. A data visualization engine and a time series generation engine receive the operational data, respectively. A first representation of the data is generated by the data visualization engine, and a second representation of the data is generated by the time series generation engine. Anomaly patterns are identified by a pattern recognition engine configured to perform feature extraction and data transformation. An ensembler is configured to accept the outputs from two AI anomaly engines and make a final decision of whether anomaly patterns are captured. Risk scores based on the identified anomaly patterns are output by a pattern recognition engine to an automated management system. The anomalies includes information regarding vulnerabilities of devices or components of the IT Service Management System.
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公开(公告)号：US20200285558A1
公开(公告)日：2020-09-10
申请号：US16294516
申请日：2019-03-06
Applicant: International Business Machines Corporation
Inventor： Anup Kalia , Muhammed Fatih Bulut , Jinho Hwang , Raghav Batta , Maja Vukovic , Jin Xiao , Rohit Madhukar Khandekar
Abstract: Systems, computer-implemented methods, and computer program products that can facilitate creating and querying a knowledge base of identified topics, computer code actions, and parameters, are provided. According to an embodiment, a system can comprise a memory that stores computer executable components and a processor that executes the computer executable components stored in the memory. The computer executable components can comprise a parameter component that can identify a result parameter in ones of one or more results, wherein the one or more results comprise topics and computer code actions. The computer executable components can further comprise a result component that can select a result of the one or more results based on a mapping of a query to the one or more results, the mapping being based on the result parameter identified in the result and a criterion.
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