公开(公告)号：US20220101217A1

公开(公告)日：2022-03-31

申请号：US17345673

申请日：2021-06-11

Applicant: Infosys Limited

Inventor： Syed Ahmed ,  Raajesh Laguduva Rameshbabu ,  Yuvaraj Vellore Chandrasekaran ,  Ramjee Rajasekaran ,  Dinesh Bavikati ,  Ramji Thillai Chithambaram

IPC: G06Q10/06 ,  H04L29/08 ,  G06T5/00

Abstract: A method and system for automatic technical assistance is provided. The technical assistant is first trained using the user profile of the users who will be accessing the technical assistant, and the workflow details. The technical assistant continuously monitors user screen and checks if the user is on the correct screen for the required workflow. Based on user confirmation an RPA bot resolves the error for the user. In an embodiment, the bot completes the workflow for the user. The bot may also provide guidance content to the user to help the user realize the error.

公开(公告)号：US12056642B2

公开(公告)日：2024-08-06

申请号：US17345673

申请日：2021-06-11

Applicant: Infosys Limited

Inventor： Syed Ahmed ,  Raajesh Laguduva Rameshbabu ,  Yuvaraj Vellore Chandrasekaran ,  Ramjee Rajasekaran ,  Dinesh Bavikati ,  Ramji Thillai Chithambaram

IPC: G06K9/00 ,  G06Q10/0633 ,  G06T5/70 ,  G06T5/92 ,  H04L67/306 ,  H04L67/50

CPC classification number: G06Q10/0633 ,  G06T5/70 ,  G06T5/92 ,  H04L67/306 ,  H04L67/535

Abstract: A method and system for automatic technical assistance is provided. The technical assistant is first trained using the user profile of the users who will be accessing the technical assistant, and the workflow details. The technical assistant continuously monitors user screen and checks if the user is on the correct screen for the required workflow. Based on user confirmation an RPA bot resolves the error for the user. In an embodiment, the bot completes the workflow for the user. The bot may also provide guidance content to the user to help the user realize the error.