公开(公告)号：US09558466B2

公开(公告)日：2017-01-31

申请号：US14220525

申请日：2014-03-20

Applicant: Infosys Limited

Inventor： Venkata Murali Krishna Ryali ,  Sriram Radhakkrishnan ,  Ramnath Soleswaran

IPC: G07F19/00 ,  G06Q10/06

CPC classification number: G06Q10/0639

Abstract: A method, non-transitory computer readable medium, and account manager device comprises obtaining a plurality of inputs associated with the contact center in response to a request to calculate the return on investment associated with the contact center, wherein the plurality of inputs includes one or more contact center historical data and one or more contact center projected data. At least a part of the obtained one or more contact center historical data is compared against the one or more contact center projected data to identify one or more improvement areas in the contact center. One or more costs to implement the identified one or more improvement areas in the contact center are determined. The return of investment associated to the contact center is determined based on the one or more determined costs. The determined return on investment associated to the contact center is provided.

Abstract translation: 一种方法，非暂时计算机可读介质和帐户管理器装置包括响应于计算与联络中心相关联的投资回报的请求而获得与联络中心相关联的多个输入，其中多个输入包括一个或 更多的联络中心历史数据和一个或多个联络中心的投影数据。 获得的一个或多个接触中心历史数据的至少一部分与一个或多个接触中心投影数据进行比较，以识别接触中心中的一个或多个改善区域。 确定在联络中心中实现所识别的一个或多个改进区域的一个或多个成本。 根据一个或多个确定的成本确定与联络中心相关联的投资的返还。 提供与联络中心相关的确定的投资回报率。

公开(公告)号：US20140379538A1

公开(公告)日：2014-12-25

申请号：US14220525

申请日：2014-03-20

Applicant: Infosys Limited

Inventor： Venkata Murali Krishna Ryali ,  Sriram Radhakkrishnan ,  Ramnath Soleswaran

IPC: G06Q40/00

CPC classification number: G06Q10/0639

Abstract: A method, non-transitory computer readable medium, and account manager device comprises obtaining a plurality of inputs associated with the contact center in response to a request to calculate the return on investment associated with the contact center, wherein the plurality of inputs includes one or more contact center historical data and one or more contact center projected data. At least a part of the obtained one or more contact center historical data is compared against the one or more contact center projected data to identify one or more improvement areas in the contact center. One or more costs to implement the identified one or more improvement areas in the contact center are determined. The return of investment associated to the contact center is determined based on the one or more determined costs. The determined return on investment associated to the contact center is provided.

Abstract translation: 一种方法，非暂时计算机可读介质和帐户管理器装置包括响应于计算与联络中心相关联的投资回报的请求而获得与联络中心相关联的多个输入，其中多个输入包括一个或 更多的联络中心历史数据和一个或多个联络中心的投影数据。 获得的一个或多个接触中心历史数据的至少一部分与一个或多个接触中心投影数据进行比较，以识别接触中心中的一个或多个改善区域。 确定在联络中心中实现所识别的一个或多个改进区域的一个或多个成本。 根据一个或多个确定的成本确定与联络中心相关联的投资的返还。 提供与联络中心相关的确定的投资回报率。