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1.发明授权公开(公告)号：US09558466B2
公开(公告)日：2017-01-31
申请号：US14220525
申请日：2014-03-20
Applicant: Infosys Limited
CPC classification number: G06Q10/0639
Abstract: A method, non-transitory computer readable medium, and account manager device comprises obtaining a plurality of inputs associated with the contact center in response to a request to calculate the return on investment associated with the contact center, wherein the plurality of inputs includes one or more contact center historical data and one or more contact center projected data. At least a part of the obtained one or more contact center historical data is compared against the one or more contact center projected data to identify one or more improvement areas in the contact center. One or more costs to implement the identified one or more improvement areas in the contact center are determined. The return of investment associated to the contact center is determined based on the one or more determined costs. The determined return on investment associated to the contact center is provided.
Abstract translation: 一种方法，非暂时计算机可读介质和帐户管理器装置包括响应于计算与联络中心相关联的投资回报的请求而获得与联络中心相关联的多个输入，其中多个输入包括一个或 更多的联络中心历史数据和一个或多个联络中心的投影数据。 获得的一个或多个接触中心历史数据的至少一部分与一个或多个接触中心投影数据进行比较，以识别接触中心中的一个或多个改善区域。 确定在联络中心中实现所识别的一个或多个改进区域的一个或多个成本。 根据一个或多个确定的成本确定与联络中心相关联的投资的返还。 提供与联络中心相关的确定的投资回报率。
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2.发明申请公开(公告)号：US20140379538A1
公开(公告)日：2014-12-25
申请号：US14220525
申请日：2014-03-20
Applicant: Infosys Limited
IPC: G06Q40/00
CPC classification number: G06Q10/0639
Abstract: A method, non-transitory computer readable medium, and account manager device comprises obtaining a plurality of inputs associated with the contact center in response to a request to calculate the return on investment associated with the contact center, wherein the plurality of inputs includes one or more contact center historical data and one or more contact center projected data. At least a part of the obtained one or more contact center historical data is compared against the one or more contact center projected data to identify one or more improvement areas in the contact center. One or more costs to implement the identified one or more improvement areas in the contact center are determined. The return of investment associated to the contact center is determined based on the one or more determined costs. The determined return on investment associated to the contact center is provided.
Abstract translation: 一种方法，非暂时计算机可读介质和帐户管理器装置包括响应于计算与联络中心相关联的投资回报的请求而获得与联络中心相关联的多个输入，其中多个输入包括一个或 更多的联络中心历史数据和一个或多个联络中心的投影数据。 获得的一个或多个接触中心历史数据的至少一部分与一个或多个接触中心投影数据进行比较，以识别接触中心中的一个或多个改善区域。 确定在联络中心中实现所识别的一个或多个改进区域的一个或多个成本。 根据一个或多个确定的成本确定与联络中心相关联的投资的返还。 提供与联络中心相关的确定的投资回报率。
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3.发明授权公开(公告)号：US09438749B2
公开(公告)日：2016-09-06
申请号：US14638353
申请日：2015-03-04
Applicant: Infosys Limited
Inventor： Venkata Murali Krishna Ryali , Anil Nagpal , Ananta Pavan Kumar Gidugu , Thrilok Sn
CPC classification number: H04M15/715 , H04M3/38 , H04M15/42 , H04M15/49 , H04M15/51 , H04M15/61 , H04M15/70 , H04M15/72 , H04M15/721 , H04M15/805
Abstract: The technique relates to a method and system for providing a plurality of telecommunication services from disparate telecommunication service providers. This technique involves authenticating the client at the time of login to the system based on the received user credentials from the client. Displaying a list of available telecommunication services and service providers to the authenticated client and prompting the client to select one or more telecommunication services and service providers from whom the client wishes to avail the selected services. Once the client selects the desired services and service providers, it generates a service request and forward the same to the APIs of the selected service providers for rendering the selected services.
Abstract translation: 该技术涉及用于从不同的电信服务提供商提供多个电信服务的方法和系统。 该技术涉及基于从客户端接收的用户凭证登录系统时对客户端进行身份验证。 向已认证的客户端显示可用电信服务和服务提供商的列表，并提示客户选择一个或多个电信服务和服务提供商，客户希望从该服务提供商利用所选择的服务。 一旦客户端选择所需的服务和服务提供商，它就产生一个服务请求，并将其转发给所选服务提供商的API，以呈现所选择的服务。
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