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1.发明申请公开(公告)号：US20130251118A1
公开(公告)日：2013-09-26
申请号：US13893231
申请日：2013-05-13
Applicant: Intellisist, Inc.
Inventor： Adam Waalkes , Alastair Sutherland , Gilad Odinak , Haodong Howard Jiang
IPC: H04M3/523
CPC classification number: H04M3/5235 , H04M3/2281 , H04M3/51 , H04M3/527 , H04M2201/40 , H04M2201/60
Abstract: A computer-implemented system and method for processing caller responses is provided. Scripts each including at least one block of dialogue are stored. Information is received from a caller during a call with an agent. A selection of a least one of the scripts is received from the agent based on the received information from the caller. The selected script is presented to the caller. A response is received from the caller. A direction of the call is changed. A further selection of one of the scripts is received from the agent based on the response from the caller. The further selected script is presented to the caller.
Abstract translation: 提供了一种用于处理呼叫者响应的计算机实现的系统和方法。 存储包括至少一个对话块的脚本。 在与代理商进行通话期间，从主叫方收到信息。 基于来自呼叫者的接收到的信息，从代理接收至少一个脚本的选择。 所选脚本被呈现给呼叫者。 从呼叫者接收到响应。 呼叫方向改变。 基于来自呼叫者的响应，从代理接收到其中一个脚本的进一步选择。 进一步选择的脚本被呈现给呼叫者。
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公开(公告)号：US09699315B2
公开(公告)日：2017-07-04
申请号：US13893231
申请日：2013-05-13
Applicant: Intellisist, Inc.
Inventor： Adam Waalkes , Alastair Sutherland , Gilad Odinak , Haodong Howard Jiang
CPC classification number: H04M3/5235 , H04M3/2281 , H04M3/51 , H04M3/527 , H04M2201/40 , H04M2201/60
Abstract: A computer-implemented system and method for processing caller responses is provided. Scripts each including at least one block of dialog are stored. Information is received from a caller during a call with an agent. A selection of a least one of the scripts is received from the agent based on the received information from the caller. The selected script is presented to the caller. A response is received from the caller. A direction of the call is changed. A further selection of one of the scripts is received from the agent based on the response from the caller. The further selected script is presented to the caller.
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公开(公告)号：US20170302797A1
公开(公告)日：2017-10-19
申请号：US15641183
申请日：2017-07-03
Applicant: Intellisist, Inc.
Inventor： Adam Waalkes , Alastair Sutherland , Gilad Odinak , Haodong Howard Jiang
CPC classification number: H04M3/5235 , H04M3/2281 , H04M3/51 , H04M3/527 , H04M2201/40 , H04M2201/60
Abstract: A computer-implemented system and method for call response processing is provided. A call is monitored between an agent and a customer. A stream of speech with inquiries from the customer is received during the call. At least a portion of a script is received from the agent in response to one of the inquiries from the customer, and a spoken response is provided to the customer based on the script from the agent. A text message is further received from the agent in response to another of the inquiries from the customer. The text message is converted to a spoken response and provided to the customer.
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