公开(公告)号：US11606463B1

公开(公告)日：2023-03-14

申请号：US16836487

申请日：2020-03-31

Applicant: Interactions LLC

Inventor： Yoryos Yeracaris ,  Michael Johnston ,  Ethan Selfridge ,  Phillip Gray ,  Patrick Haffner

IPC: H04M3/493 ,  H04M3/523 ,  H04M3/53 ,  G10L21/10 ,  G10L13/00 ,  G10L15/01

Abstract: A virtual assistant system for communicating with customers uses human intelligence to correct any errors in the system AI, while collecting data for machine learning and future improvements for more automation. The system may use a modular design, with separate components for carrying out different system functions and sub-functions, and with frameworks for selecting the component best able to respond to a given customer conversation.

公开(公告)号：US12003668B1

公开(公告)日：2024-06-04

申请号：US17346071

申请日：2021-06-11

Applicant: Interactions LLC

Inventor： Yoryos Yeracaris ,  Michael Johnston ,  Ethan Selfridge ,  Phillip Gray ,  Patrick Haffner

IPC: H04M3/493 ,  G10L13/00 ,  G10L15/01 ,  G10L21/10 ,  H04M3/523 ,  H04M3/53

CPC classification number: H04M3/4938 ,  G10L13/00 ,  G10L15/01 ,  G10L21/10 ,  H04M3/4933 ,  H04M3/4936 ,  H04M3/5232 ,  H04M3/5237 ,  H04M3/5315 ,  H04M3/5322 ,  H04M2203/355

Abstract: A virtual assistant system for communicating with customers uses human intelligence to correct any errors in the system AI, while collecting data for machine learning and future improvements for more automation. The system may use a modular design, with separate components for carrying out different system functions and sub-functions, and with frameworks for selecting the component best able to respond to a given customer conversation.