NATURAL LANGUAGE BIAS DETECTION IN CONVERSATIONAL SYSTEM ENVIRONMENTS

    公开(公告)号:US20220374604A1

    公开(公告)日:2022-11-24

    申请号:US17324043

    申请日:2021-05-18

    Abstract: A method, apparatus and computer program for detecting natural language (NL) bias by a conversational system is described. Embodiments of the invention determine an NL bias in a set of training questions used to train a machine learning model used by the conversational system to select a user intent. Other embodiments of the invention determine an NL bias in a user question received by the conversation system as compared to the set of training questions. The NL bias causes the machine learning to preferentially associate user queries to a user intent. In respective embodiments, the system takes a corrective action to adjust the NL bias of the training questions or the user question.

Patent Agency Ranking