公开(公告)号：US11076048B1

公开(公告)日：2021-07-27

申请号：US15897328

申请日：2018-02-15

申请人： JPMorgan Chase Bank, N.A.

发明人： Mamta Ossan ,  Ryan A. Schlosser ,  Richard H. Hogrogian ,  Michael Geller ,  Leepika Dhillon

IPC分类号： H04W4/00 ,  H04M3/523 ,  H04W4/14 ,  H04L29/08 ,  H04M3/42 ,  H04M3/51 ,  H04L12/58 ,  H04M7/00

摘要： A method and system facilitate scheduling of a response to a text directed to a landline by maintaining a registration of a handler system with a text hub, wherein the text hub intercepts text messages forwarded through a mobile carrier to multiple dedicated landlines. A message router of the registered handler system identifies the destination landline and routes the text message to a call center server system based on the identified destination landline. The method additionally includes processing the text message at the call center server utilizing a text processor. The text processor identifies a text sender, schedules a follow-up communication at a follow-up time, and queues the text message and scheduled follow-up.

公开(公告)号：US09936074B1

公开(公告)日：2018-04-03

申请号：US15373574

申请日：2016-12-09

申请人： JPMorgan Chase Bank, N.A.

发明人： Mamta Ossan ,  Ryan A. Schlosser ,  Richard H. Hogrogian ,  Michael Geller ,  Leepika Dhillon

IPC分类号： H04M3/523 ,  H04M3/51 ,  H04M3/42 ,  H04L29/08 ,  H04W4/14

CPC分类号： H04M3/5231 ,  H04L12/413 ,  H04L51/046 ,  H04L51/14 ,  H04L51/32 ,  H04L51/38 ,  H04L67/146 ,  H04M3/42059 ,  H04M3/42382 ,  H04M3/51 ,  H04M3/5183 ,  H04M3/5235 ,  H04M7/0048 ,  H04M2242/28 ,  H04W4/14

摘要： A method and system facilitate scheduling of a response to a text directed to a landline by maintaining a registration of a handler system with a text hub, wherein the text hub intercepts text messages forwarded through a mobile carrier to multiple dedicated landlines. A message router of the registered handler system identifies the destination landline and routes the text message to a call center server system based on the identified destination landline. The method additionally includes processing the text message at the call center server utilizing a text processor. The text processor identifies a text sender, schedules a follow-up communication at a follow-up time, and queues the text message and scheduled follow-up.

公开(公告)号：US10554810B1

公开(公告)日：2020-02-04

申请号：US15288021

申请日：2016-10-07

申请人： JPMorgan Chase Bank, N.A.

发明人： Michael J. Merullo ,  Leepika Dhillon ,  Richard H Hogrogian ,  Ivie Okor

IPC分类号： H04M3/42 ,  H04M3/51 ,  H04M3/22

摘要： Embodiments of the invention are related generally to systems and methods for routing and administering TTY calls on behalf of individuals who may be deaf and/or hearing-impaired and/or speech-impaired. The invention provides for systems and methods which are operable to both streamline the routing of non-TTY calls, which are often mistakenly made to TTY phone numbers, as well as to better administer TTY calls to true TTY callers. In the present invention, TTY calls are routed to an operator, who may be presented with a real-time feed of TTY calls received by themselves and/or by other operators. Further, search functionality and exportation of data from the system provide additional functionality for users. In embodiments of the invention, data associated with this system may be used to allow for more effective management of a TTY system by users and/or system administrators.