公开(公告)号：US20190020747A1

公开(公告)日：2019-01-17

申请号：US16117662

申请日：2018-08-30

申请人： Samuel Philip Gerace ,  Luke Edward Andrews ,  Jameson Stephen McMaster ,  Richard Edward Rothhaar ,  Erica Patrice Yesko ,  Christopher Hayden Baran ,  Anthony Arrigo Amantea ,  Ryan Michael Niro ,  Nicole Lisa Capuana

发明人： Samuel Philip Gerace ,  Luke Edward Andrews ,  Jameson Stephen McMaster ,  Richard Edward Rothhaar ,  Erica Patrice Yesko ,  Christopher Hayden Baran ,  Anthony Arrigo Amantea ,  Ryan Michael Niro ,  Nicole Lisa Capuana

IPC分类号： H04M1/2745 ,  H04W4/02 ,  G06T7/00

CPC分类号： H04M1/274516 ,  G06T7/0002 ,  H04M1/274508 ,  H04M1/27455 ,  H04M2203/6009 ,  H04M2242/28 ,  H04M2250/52 ,  H04W4/023

摘要： Various embodiments disclosed herein provide for a system for managing and adding contacts. A first mobile device can display an image that can be recorded by a second mobile device. Similarly, the first mobile device can record an image displayed by the second mobile device. The image data from each mobile device can be transmitted to a cloud based contact management system, which can match the images to contact information associated with each mobile device. The contact management system can then push the contact details of each mobile device to the other mobile device, and/or link social media accounts associated with each mobile device. The contact management system can also store connection records that represent an ongoing authorization to push contact information changes from each user to the other, respectively.

公开(公告)号：US20170366665A1

公开(公告)日：2017-12-21

申请号：US15182960

申请日：2016-06-15

申请人： International Business Machines Corporation

发明人： Charan Acharya Chandrashekar ,  Santosh Hegde ,  Mahadev Khapali ,  Shashank V. Vagarali

IPC分类号： H04M3/432 ,  G06N99/00

CPC分类号： H04M3/432 ,  H04M1/64 ,  H04M1/663 ,  H04M1/72569 ,  H04M3/436 ,  H04M2203/556 ,  H04M2242/28 ,  H04M2250/12

摘要： A computer-implemented method includes identifying a mobile phone. The method includes identifying one or more input devices. The one or more input devices are associated with the mobile phone. The method includes collecting behavior information from the input devices. The method includes applying machine learning to the behavior information to yield a schedule.

公开(公告)号：US20160352896A1

公开(公告)日：2016-12-01

申请号：US15236167

申请日：2016-08-12

申请人： James Siminoff

发明人： James Siminoff

IPC分类号： H04M3/432 ,  H04W68/00

CPC分类号： H04M3/432 ,  H04M3/00 ,  H04M2242/28 ,  H04W68/00

摘要： A computer system for connecting a user to a scheduled call, including a processor in communication with non-volatile memory and code for receiving a user phone number where the user may be contacted and information allowing access to the user's calendar or email, code for accessing the user's calendar or email and identifying the scheduled call in the user's calendar or email, the scheduled call having information including at least a scheduled call number and a scheduled call time, code for placing a call to the scheduled call number before the scheduled call time, code for placing a call to the user at the user phone number before the scheduled call time, code for confirming the user has answered the call to the user, and code for connecting the call to the user to the call to the scheduled call number.

摘要翻译： 一种用于将用户连接到调度呼叫的计算机系统，包括与非易失性存储器通信的处理器和用于接收用户可能被联系的用户电话号码的代码和允许访问用户的日历或电子邮件的代码用于访问的代码 用户的日历或电子邮件，并且在用户的日历或电子邮件中标识所调度的呼叫，所调度的呼叫具有至少包括调度的呼叫号码和调度的呼叫时间的信息，用于在所调度的呼叫时间之前发出对所调度的呼叫号码的呼叫的代码 用于在预定的呼叫时间之前以用户电话号码呼叫用户的代码，用于确认用户的代码已经应答了对用户的呼叫，以及用于将呼叫连接到用户的代码到对所调度的呼叫号码的呼叫 。

公开(公告)号：US20140329507A1

公开(公告)日：2014-11-06

申请号：US13886710

申请日：2013-05-03

申请人： James Siminoff

发明人： James Siminoff

IPC分类号： H04W4/16

CPC分类号： H04M3/432 ,  H04M3/00 ,  H04M2242/28 ,  H04W68/00

摘要： A computer system for connecting a user to a scheduled call, including a processor in communication with non-volatile memory and code for receiving a user phone number where the user may be contacted and information allowing access to the user's calendar or email, code for accessing the user's calendar or email and identifying the scheduled call in the user's calendar or email, the scheduled call having information including at least a scheduled call number and a scheduled call time, code for placing a call to the scheduled call number before the scheduled call time, code for placing a call to the user at the user phone number before the scheduled call time, code for confirming the user has answered the call to the user, and code for connecting the call to the user to the call to the scheduled call number.

摘要翻译： 一种用于将用户连接到调度呼叫的计算机系统，包括与非易失性存储器通信的处理器和用于接收用户可能被联系的用户电话号码的代码和允许访问用户的日历或电子邮件的代码用于访问的代码 用户的日历或电子邮件，并且在用户的日历或电子邮件中标识所调度的呼叫，所调度的呼叫具有至少包括调度的呼叫号码和调度的呼叫时间的信息，用于在所调度的呼叫时间之前发出对所调度的呼叫号码的呼叫的代码 用于在预定的呼叫时间之前以用户电话号码呼叫用户的代码，用于确认用户的代码已经应答了对用户的呼叫，以及用于将呼叫连接到用户的代码到对所调度的呼叫号码的呼叫 。

公开(公告)号：US08605875B2

公开(公告)日：2013-12-10

申请号：US13034001

申请日：2011-02-24

申请人： Joshua D. Burchard ,  Jenny S. Li

发明人： Joshua D. Burchard ,  Jenny S. Li

IPC分类号： H04M1/56

CPC分类号： H04M3/42187 ,  H04M1/57 ,  H04M1/72519 ,  H04M3/42042 ,  H04M3/42093 ,  H04M3/42365 ,  H04M2242/28 ,  H04M2242/30

摘要： An embodiment includes one or more call systems and a computer processor communicatively coupled with the one or more call systems. The computer processor is configured to receive a communication from a first call system of the one or more call systems. The computer processor is further configured to retrieve recipient data from a second call system of the one or more call systems. The recipient data includes one or more receiver conditions. The computer is additionally configured to determine if the one or more receiver conditions have been met, and if they have been met, the computer processor forwards the communication to the second call system.

摘要翻译： 一个实施例包括一个或多个呼叫系统和与一个或多个呼叫系统通信耦合的计算机处理器。 计算机处理器被配置为从一个或多个呼叫系统的第一呼叫系统接收通信。 计算机处理器还被配置为从一个或多个呼叫系统的第二呼叫系统检索接收者数据。 接收者数据包括一个或多个接收器条件。 计算机还被配置为确定是否已经满足一个或多个接收器条件，并且如果它们已被满足，则计算机处理器将通信转发到第二呼叫系统。

公开(公告)号：US20130235993A1

公开(公告)日：2013-09-12

申请号：US13413797

申请日：2012-03-07

申请人： Danny S. PAMULA ,  Jitendra K. VARSHNEY

发明人： Danny S. PAMULA ,  Jitendra K. VARSHNEY

IPC分类号： H04M3/42

CPC分类号： H04M3/48 ,  H04M3/424 ,  H04M2207/20 ,  H04M2242/28

摘要： In one example, a processing device is configured to transmit a request for an ad hoc call between a caller endpoint and a called endpoint. The processing device is configured to, in response to receiving a busy signal or other offline indication, cause a calendaring application accessible to the caller endpoint to launch.

摘要翻译： 在一个示例中，处理设备被配置为在呼叫者端点和被叫端点之间传送对于自组织呼叫的请求。 处理设备被配置为响应于接收到忙信号或其他离线指示，使得呼叫者端点可访问的日历应用启动。

公开(公告)号：US20190082312A1

公开(公告)日：2019-03-14

申请号：US15698785

申请日：2017-09-08

申请人： AT&T Intellectual Property I, L.P.

发明人： Karl Neybert ,  Stephen Deshaies ,  Barry Husby ,  Daniel Steven ,  Martha Happ

IPC分类号： H04W4/22 ,  H04W4/02 ,  H04W4/20 ,  G06Q50/26

CPC分类号： H04W4/90 ,  G06Q50/265 ,  H04M2242/04 ,  H04M2242/28 ,  H04M2242/30 ,  H04W4/02 ,  H04W4/14 ,  H04W4/20 ,  H04W4/21

摘要： Various embodiments disclosed herein provide for a disaster event management system that can track location of employees and other affected during disaster events and other emergency situations and determine their safety status. The disaster event management system can determine when an emergency event has occurred, and determine which employees are likely to be affected by the emergency, based on their location at the time and other directory information. The system can provide an interface on user equipment devices operated by the employees (mobile devices, laptops, computers, tablets, etc) to provide their status along with an identification code to verify their identification. In an embodiment, the system can prompt the user equipment devices to provide a status in response to determining that the employee may be affected by the emergency situation.

公开(公告)号：US20180151091A1

公开(公告)日：2018-05-31

申请号：US15810623

申请日：2017-11-13

申请人： Steve A. Werch

发明人： Steve A. Werch

IPC分类号： G09B29/00 ,  G01W1/06

CPC分类号： G09B29/007 ,  G01W1/06 ,  G06Q10/10 ,  G06Q50/10 ,  H04M2242/14 ,  H04M2242/15 ,  H04M2242/28 ,  H04M2242/30

摘要： A system for providing information to a user regarding a sports event like fishing, hunting or trapping with respect to change in a time zone of a location is provided. The system includes a memory for storing account information and previous event history of the user, one or more processors for determining sports event available for the user, determining locations of sports event nearby the user location, and communicating the data to the user mobile electronic device to display in a display of the mobile electronic device the one or more event information and their time in a user selected time zone. The display is further configured to display the status/warning (open or close) of the sports event in the user selected time zone along with a location map showing a frequency of plurality of users visiting the sports event.

公开(公告)号：US09948781B2

公开(公告)日：2018-04-17

申请号：US15261826

申请日：2016-09-09

申请人： Genesys Telecommunications Laboratories, Inc.

发明人： Yevgeniy Petrovykh ,  Herbert Willi Artur Ristock ,  Vidas Placiakis ,  Alex Petrov

IPC分类号： H04M3/523 ,  G06Q10/06 ,  H04M3/51

CPC分类号： H04M3/5231 ,  G06Q10/06311 ,  H04M3/5158 ,  H04M3/5191 ,  H04M2203/2072 ,  H04M2242/28

摘要： An apparatus is provided and includes a processor and a memory, the memory storing instructions that when executed from a non-transitory physical medium by the processor cause the processor to detect when a request for interaction that is configured for a scheduled processing is received or otherwise registered at a service access point associated with a contact center, identify schedule data from the request and add the schedule data along with a request identification and a location identifier to a scheduling and reporting application, consult a contact center interaction routing system in response to determining that the scheduled interaction request is to be processed, and route or cause processing of the interaction request based on the schedule data. According to one embodiment, the schedule data includes a scheduled time and date for processing the request.

公开(公告)号：US09794387B1

公开(公告)日：2017-10-17

申请号：US15377808

申请日：2016-12-13

申请人： Sorenson IP Holdings, LLC

发明人： Shane A. Roylance ,  Brian Chevrier ,  Josh Allison

IPC分类号： H04M1/247 ,  H04M1/274 ,  H04M1/82 ,  H04M1/2745

CPC分类号： H04M1/274575 ,  H04M1/247 ,  H04M1/82 ,  H04M2201/42 ,  H04M2203/2072 ,  H04M2242/18 ,  H04M2242/28 ,  H04M2250/66

摘要： A method for automatically making a telephone call associated with an event may include accessing, at a telephone, event data. The event data may include a date associated with an event, a time associated with the event, and a telephone number associated with the event. The method may also include presenting, on a display associated with the telephone, an event reminder on the date associated with the event and at the time associated with the event. The method may also include, in response to detecting an off-hook condition at the telephone while the event reminder remains presented on the display associated with the telephone, automatically calling, from the telephone, the telephone number associated with the event.