公开(公告)号：US06574323B1

公开(公告)日：2003-06-03

申请号：US09482056

申请日：2000-01-13

申请人： James A. Manuel ,  Susan M. Middleswarth

发明人： James A. Manuel ,  Susan M. Middleswarth

IPC分类号： H04M342

CPC分类号： H04M3/436 ,  H04M3/42068 ,  H04M3/4211 ,  H04M3/42391 ,  H04M2207/12 ,  H04M2242/04 ,  H04Q3/0029

摘要： An advanced intelligent network (AIN) stores, at time of service provisioning, call processing records (CPRs) associated with select special needs services. The CPR initiates alternative processing or suppresses processing of a CPR associated with a called party to provide special services. For example, public safety and emergency readiness and response organizations are identified at time of initial service provisioning with an appropriate passive user service CPR stored in a service control point thereby invoking special call processing requirements when calling another subscriber. Thus, subscriber AIN services which might block or reroute a call placed by an emergency organization would be suppressed by operation of the CPR associated with the calling telephone line. Other special need calls might also be accommodated. For example, hearing-impaired services may be provided by a called subscriber subject to identification of a calling party requiring such services by a passive user service CPR associated with the calling party.

摘要翻译： 高级智能网（AIN）在服务提供时存储与特定需求服务相关联的呼叫处理记录（CPR）。 CPR发起替代处理或抑制与被叫方相关联的CPR的处理以提供特殊服务。 例如，公共安全和紧急就绪和响应组织在初始服务提供时通过存储在服务控制点中的适当的被动用户服务CPR来识别，从而在呼叫另一个用户时调用特殊的呼叫处理要求。 因此，可能阻止或重新路由由紧急组织发出的呼叫的用户AIN服务将通过与呼叫电话线路相关联的CPR的操作而被抑制。 其他特别需要的电话也可能会被接纳。 例如，听力受损服务可以由被叫用户提供，该被叫用户需要通过与呼叫方相关联的被动用户服务CPR来请求这样的服务的呼叫方的标识。

公开(公告)号：US06795543B1

公开(公告)日：2004-09-21

申请号：US09612413

申请日：2000-07-07

申请人： Veronica Ann Cartier ,  James A. Manuel ,  Margaret Malagon

发明人： Veronica Ann Cartier ,  James A. Manuel ,  Margaret Malagon

IPC分类号： H04M360

CPC分类号： H04Q3/0029 ,  H04M3/42127 ,  H04M3/60

摘要： A control resource, such as a service control point, causes a telephone network to route calls, initiated by an explicit request for operator service, to a front-end automation platform. The platform provides an announcement, typically in the form of a menu identifying available services. If the platform receives a signal from a caller selecting one of the services, the platform converts the call from an operator service call to a type of call associated with the selected service. The network then routes the call as converted, through the network to a predetermined resource for providing the selected service. The menu announcement and service selection processing with subsequent call conversion help take as many operator service calls as possible away from the operator switch and instead route many calls directly to the appropriate department, emergency destination or automated resource.

摘要翻译： 诸如服务控制点的控制资源使得电话网络将通过明确的操作员服务请求发起的呼叫路由到前端自动化平台。 该平台通常以识别可用服务的菜单的形式提供通知。 如果平台从呼叫者接收到来自选择服务之一的信号，则该平台将来自于运营商服务呼叫的呼叫转换为与所选服务相关联的呼叫类型。 然后，网络将通过网络转换的呼叫路由到用于提供所选服务的预定资源。 菜单通知和服务选择处理与后续的呼叫转换有助于尽可能多的操作员服务呼叫远离操作员切换，而是将许多呼叫直接路由到适当的部门，紧急目的地或自动资源。