公开(公告)号：US07945039B1

公开(公告)日：2011-05-17

申请号：US11159905

申请日：2005-06-23

申请人： Margaret Malagon ,  Veronica Ann Cartier ,  Jerome Joseph Lanni ,  Ravi Narayan ,  Sundar Rajan Padmanabhan ,  Srinvas Reddy Karra

发明人： Margaret Malagon ,  Veronica Ann Cartier ,  Jerome Joseph Lanni ,  Ravi Narayan ,  Sundar Rajan Padmanabhan ,  Srinvas Reddy Karra

IPC分类号： H04M3/42

CPC分类号： H04M3/4931 ,  H04M3/4217 ,  H04M3/4228 ,  H04M7/1205 ,  H04M2207/12 ,  H04Q3/0025 ,  H04Q3/0045

摘要： An Advanced Intelligent Network architecture is used by a first telecommunications service provider having an operator services switch to provide enhanced call processing for operator services calls. The calls received at the operator services switch originate from a second telecommunications service provider, and the first telecommunications service provider provides custom services to the subscribers of the second telecommunication service provider. A call received at the operator services switch triggers the switch to query a control point for instructions, which in turn may query an external service parameter database. The control point instructs the switch to temporarily connect the caller to a peripheral resource providing a custom branding announcement to the caller and a menu of options from which the caller may select popular destinations. After provision of the custom branding announcement and menu, the call to the intelligent peripheral is released and the caller is routed to the appropriate service, which can be a directory assistance service.

摘要翻译： 高级智能网络架构由具有运营商业务交换机的第一电信服务提供商使用，以为运营商服务呼叫提供增强的呼叫处理。 在运营商服务交换机处接收到的呼叫源自第二电信服务提供商，并且第一电信服务提供商向第二电信服务提供商的用户提供定制服务。 在操作员业务交换机处接收的呼叫触发交换机查询控制点的指令，进而可以查询外部服务参数数据库。 控制点指示交换机将呼叫者临时连接到向呼叫者提供定制品牌宣传的外围资源以及呼叫者可以从其中选择流行目的地的选项菜单。 在提供自定义品牌公告和菜单之后，对智能外设的呼叫被释放，并且呼叫者被路由到适当的服务，其可以是目录协助服务。

公开(公告)号：US20100297986A1

公开(公告)日：2010-11-25

申请号：US12848801

申请日：2010-08-02

申请人： Gregory Wayne Cermak ,  Douglas Reynold Jones ,  Margaret Malagon ,  Elizabeth Louise Fuller ,  Aaron Joseph Dagen ,  Dermot Anthony Murray ,  Ann Wander Shaub ,  Joanne Snare LaCourse ,  David Anthony Fay ,  Piotr Kajetan Boni ,  Beth Shelley Davis ,  Timothy Wayne Schmidt ,  Sandra Kelly Teare ,  Eric Andrew Goodheart

发明人： Gregory Wayne Cermak ,  Douglas Reynold Jones ,  Margaret Malagon ,  Elizabeth Louise Fuller ,  Aaron Joseph Dagen ,  Dermot Anthony Murray ,  Ann Wander Shaub ,  Joanne Snare LaCourse ,  David Anthony Fay ,  Piotr Kajetan Boni ,  Beth Shelley Davis ,  Timothy Wayne Schmidt ,  Sandra Kelly Teare ,  Eric Andrew Goodheart

IPC分类号： H04M3/42

CPC分类号： H04M3/42374 ,  H04L67/24 ,  H04M3/436 ,  H04M3/533 ,  H04M3/54

摘要： A service is provided to cell phone subscribers to improve reachability. A home location register node maintains state information on a subscriber's cell phone status. Cell phone status information includes: off; on, registered and available to receive calls; on, registered but busy participating in an ongoing call; on, registered but temporarily unavailable; and on, registered but unattended. Temporarily unavailable is further qualified: poor reception location, high interference, cell throughput saturation, intentional user disposition. Long term unavailability may also be inferred and indicated depending on the device and/or system status. When a call to a subscriber's cell phone cannot be completed or is not answered, the service annunciates the reason to the calling party. The calling party can then make a more informed decision as to when to reattempt the call and is more likely to reattempt the call. The service is provided in conjunction with call forwarding to landlines phones and/or voicemail.

摘要翻译： 向手机用户提供服务以提高可达性。 归属位置寄存器节点维护用户的手机状态的状态信息。 手机状态信息包括：关闭; 注册并可以接收电话; 已登记但正忙于参加正在进行的电话; 注册但暂时不可用; 并注册，但无人值守。 暂时不可用是进一步限定：接收位置差，干扰高，小区吞吐量饱和，故意用户配置。 也可以根据设备和/或系统状态来推断和指示长期不可用性。 当对用户手机的呼叫无法完成或无法应答时，该服务向主叫方通知原因。 主叫方随后可以就何时重新尝试该呼叫作出更明智的决定，并更有可能重新尝试该呼叫。 该服务与拨打电话和/或语音邮件的呼叫一起提供。

公开(公告)号：US20050105707A1

公开(公告)日：2005-05-19

申请号：US10715661

申请日：2003-11-18

申请人： Margaret Malagon ,  Susan Middleswarth ,  James Jones ,  Veronica Cartier

发明人： Margaret Malagon ,  Susan Middleswarth ,  James Jones ,  Veronica Cartier

IPC分类号： H04M3/527 ,  H04Q3/00 ,  H04M11/00 ,  H04M3/42 ,  H04M7/00

CPC分类号： H04Q3/0054 ,  H04M3/527

摘要： Methods and apparatus for using an operator service trigger at a telephone switch are described. A service control point is used to distinguish between non-operator service calls (0+ calls) and operator service calls (0− calls) using AIN logic at an SCP based on a trigger type identifier.

摘要翻译： 描述在电话交换机上使用操作员服务触发的方法和装置。 服务控制点用于基于触发类型标识符来区分在SCP处使用AIN逻辑的非运营商业务呼叫（0+呼叫）和运营商业务呼叫（0-呼叫）。

公开(公告)号：US08005463B2

公开(公告)日：2011-08-23

申请号：US12848801

申请日：2010-08-02

申请人： Gregory Wayne Cermak ,  Douglas Reynold Jones ,  Timothy Wayne Schmidt ,  Sandra Kelly Teare ,  Eric Andrew Goodheart ,  Margaret Malagon ,  Elizabeth Louise Fuller ,  Aaron Joseph Dagen ,  David Anthony Fay ,  Piotr Kajetan Boni ,  Beth Shelley Davis ,  Dermot Anthony Murray ,  Ann Wander Shaub ,  Joanne Snare LaCourse

发明人： Gregory Wayne Cermak ,  Douglas Reynold Jones ,  Timothy Wayne Schmidt ,  Sandra Kelly Teare ,  Eric Andrew Goodheart ,  Margaret Malagon ,  Elizabeth Louise Fuller ,  Aaron Joseph Dagen ,  David Anthony Fay ,  Piotr Kajetan Boni ,  Beth Shelley Davis ,  Dermot Anthony Murray ,  Ann Wander Shaub ,  Joanne Snare LaCourse

IPC分类号： H04M11/10

CPC分类号： H04M3/42374 ,  H04L67/24 ,  H04M3/436 ,  H04M3/533 ,  H04M3/54

摘要： A service is provided to cell phone subscribers to improve reachability. A home location register node maintains state information on a subscriber's cell phone status. Cell phone status information includes: off; on, registered and available to receive calls; on, registered but busy participating in an ongoing call; on, registered but temporarily unavailable; and on, registered but unattended. Temporarily unavailable is further qualified: poor reception location, high interference, cell throughput saturation, intentional user disposition. Long term unavailability may also be inferred and indicated depending on the device and/or system status. When a call to a subscriber's cell phone cannot be completed or is not answered, the service annunciates the reason to the calling party. The calling party can then make a more informed decision as to when to reattempt the call and is more likely to reattempt the call. The service is provided in conjunction with call forwarding to landlines phones and/or voicemail.

摘要翻译： 向手机用户提供服务以提高可达性。 归属位置寄存器节点维护用户的手机状态的状态信息。 手机状态信息包括：关闭; 注册并可以接收电话; 已登记但正忙于参加正在进行的电话; 注册但暂时不可用; 并注册，但无人值守。 暂时不可用是进一步限定：接收位置差，干扰高，小区吞吐量饱和，故意用户配置。 也可以根据设备和/或系统状态来推断和指示长期不可用性。 当对用户手机的呼叫无法完成或无法应答时，该服务向主叫方通知原因。 主叫方随后可以就何时重新尝试该呼叫作出更明智的决定，并更有可能重新尝试该呼叫。 该服务与拨打电话和/或语音邮件的呼叫一起提供。

公开(公告)号：US07773974B1

公开(公告)日：2010-08-10

申请号：US11236516

申请日：2005-09-28

申请人： Gregory Wayne Cermak ,  Douglas Reynold Jones ,  Timothy Wayne Schmidt ,  Sandra Kelly Teare ,  Eric Andrew Goodheart ,  Margaret Malagon ,  Elizabeth Louise Fuller ,  Aaron Joseph Dagen ,  David Anthony Fay ,  Piotr Kajetan Boni ,  Beth Shelley Davis ,  Dermot Anthony Murray ,  Ann Wander Shaub ,  Joanne Snare LaCourse

发明人： Gregory Wayne Cermak ,  Douglas Reynold Jones ,  Timothy Wayne Schmidt ,  Sandra Kelly Teare ,  Eric Andrew Goodheart ,  Margaret Malagon ,  Elizabeth Louise Fuller ,  Aaron Joseph Dagen ,  David Anthony Fay ,  Piotr Kajetan Boni ,  Beth Shelley Davis ,  Dermot Anthony Murray ,  Ann Wander Shaub ,  Joanne Snare LaCourse

IPC分类号： H04M11/10

CPC分类号： H04M3/42374 ,  H04L67/24 ,  H04M3/436 ,  H04M3/533 ,  H04M3/54

摘要： A service is provided to cell phone subscribers to improve reachability. A home location register node maintains state information on a subscriber's cell phone status. Cell phone status information includes: off; on, registered and available to receive calls; on, registered but busy participating in an ongoing call; on, registered but temporarily unavailable; and on, registered but unattended. Temporarily unavailable is further qualified: poor reception location, high interference, cell throughput saturation, intentional user disposition. Long term unavailability may also be inferred and indicated depending on the device and/or system status. When a call to a subscriber's cell phone cannot be completed or is not answered, the service annunciates the reason to the calling party. The calling party can then make a more informed decision as to when to reattempt the call and is more likely to reattempt the call. The service is provided in conjunction with call forwarding to landlines phones and/or voicemail.

摘要翻译： 向手机用户提供服务以提高可达性。 归属位置寄存器节点维护用户的手机状态的状态信息。 手机状态信息包括：关闭; 注册并可以接收电话; 已登记但正忙于参加正在进行的电话; 注册但暂时不可用; 并注册，但无人值守。 暂时不可用是进一步限定：接收位置差，干扰高，小区吞吐量饱和，故意用户配置。 也可以根据设备和/或系统状态来推断和指示长期不可用性。 当对用户手机的呼叫无法完成或无法应答时，该服务向主叫方通知原因。 主叫方随后可以就何时重新尝试该呼叫作出更明智的决定，并更有可能重新尝试该呼叫。 该服务与拨打电话和/或语音邮件的呼叫一起提供。

公开(公告)号：US07664083B1

公开(公告)日：2010-02-16

申请号：US11253740

申请日：2005-10-20

申请人： Gregory W. Cermak ,  Robert A. Virzi ,  Rebecca S. Burd ,  Edward M. Eggerl ,  Gregory K. Evans ,  Douglas R. Jones ,  William E. Garrett ,  William D. Goodman ,  Allison D. Jaynes ,  Margaret Malagon ,  Robert E. Opaluch ,  Timothy W. Schmidt ,  James F. Sorce ,  Michael A. Weintraub

发明人： Gregory W. Cermak ,  Robert A. Virzi ,  Rebecca S. Burd ,  Edward M. Eggerl ,  Gregory K. Evans ,  Douglas R. Jones ,  William E. Garrett ,  William D. Goodman ,  Allison D. Jaynes ,  Margaret Malagon ,  Robert E. Opaluch ,  Timothy W. Schmidt ,  James F. Sorce ,  Michael A. Weintraub

IPC分类号： H04W4/00

CPC分类号： H04L67/22 ,  H04L67/04

摘要： In one of many possible embodiments, a system includes a monitoring portal configured to receive state information descriptive of usage of a plurality of communication services provided on a plurality of communication networks of different types and to make the state information available to a subscriber of the plurality of communication services, in substantially real time.

摘要翻译： 在许多可能的实施例中的一个实施例中，系统包括被配置为接收描述在不同类型的多个通信网络上提供的多个通信服务的使用的状态信息的监视门户，并且使状态信息可用于多个 的通信服务，实质上实时。

公开(公告)号：US07983188B2

公开(公告)日：2011-07-19

申请号：US12686923

申请日：2010-01-13

申请人： Gregory Wayne Cermak ,  Robert Anthony Virzi ,  Rebecca S. Burd ,  Edward M. Eggerl ,  Gregory Keith Evans ,  Douglas Reynold Jones ,  William E. Garrett ,  William David Goodman ,  Allison Dana Jaynes ,  Margaret Malagon ,  Robert Edward Opaluch ,  Timothy Wayne Schmidt ,  James Francis Sorce ,  Michael Alan Weintraub

发明人： Gregory Wayne Cermak ,  Robert Anthony Virzi ,  Rebecca S. Burd ,  Edward M. Eggerl ,  Gregory Keith Evans ,  Douglas Reynold Jones ,  William E. Garrett ,  William David Goodman ,  Allison Dana Jaynes ,  Margaret Malagon ,  Robert Edward Opaluch ,  Timothy Wayne Schmidt ,  James Francis Sorce ,  Michael Alan Weintraub

IPC分类号： H04L12/26

CPC分类号： H04L67/22 ,  H04L67/04

摘要： In one of many possible embodiments, a system includes a monitoring portal configured to receive state information descriptive of usage of a plurality of communication services provided on a plurality of communication networks of different types and to make the state information available to a subscriber of the plurality of communication services, in substantially real time.

摘要翻译： 在许多可能的实施例中的一个实施例中，系统包括被配置为接收描述在不同类型的多个通信网络上提供的多个通信服务的使用的状态信息的监视门户，并且使状态信息可用于多个 的通信服务，实质上实时。

公开(公告)号：US06795543B1

公开(公告)日：2004-09-21

申请号：US09612413

申请日：2000-07-07

申请人： Veronica Ann Cartier ,  James A. Manuel ,  Margaret Malagon

发明人： Veronica Ann Cartier ,  James A. Manuel ,  Margaret Malagon

IPC分类号： H04M360

CPC分类号： H04Q3/0029 ,  H04M3/42127 ,  H04M3/60

摘要： A control resource, such as a service control point, causes a telephone network to route calls, initiated by an explicit request for operator service, to a front-end automation platform. The platform provides an announcement, typically in the form of a menu identifying available services. If the platform receives a signal from a caller selecting one of the services, the platform converts the call from an operator service call to a type of call associated with the selected service. The network then routes the call as converted, through the network to a predetermined resource for providing the selected service. The menu announcement and service selection processing with subsequent call conversion help take as many operator service calls as possible away from the operator switch and instead route many calls directly to the appropriate department, emergency destination or automated resource.

摘要翻译： 诸如服务控制点的控制资源使得电话网络将通过明确的操作员服务请求发起的呼叫路由到前端自动化平台。 该平台通常以识别可用服务的菜单的形式提供通知。 如果平台从呼叫者接收到来自选择服务之一的信号，则该平台将来自于运营商服务呼叫的呼叫转换为与所选服务相关联的呼叫类型。 然后，网络将通过网络转换的呼叫路由到用于提供所选服务的预定资源。 菜单通知和服务选择处理与后续的呼叫转换有助于尽可能多的操作员服务呼叫远离操作员切换，而是将许多呼叫直接路由到适当的部门，紧急目的地或自动资源。

公开(公告)号：US20100110927A1

公开(公告)日：2010-05-06

申请号：US12686923

申请日：2010-01-13

申请人： Gregory W. Cermak ,  Robert A. Virzi ,  Rebecca S. Burd ,  Edward M. Eggerl ,  Gregory K. Evans ,  Douglas R. Jones ,  William E. Garrett ,  William D. Goodman ,  Allison D. Jaynes ,  Margaret Malagon ,  Robert E. Opaluch ,  Timothy W. Schmidt ,  James F. Sorce ,  Michael A. Weintraub

发明人： Gregory W. Cermak ,  Robert A. Virzi ,  Rebecca S. Burd ,  Edward M. Eggerl ,  Gregory K. Evans ,  Douglas R. Jones ,  William E. Garrett ,  William D. Goodman ,  Allison D. Jaynes ,  Margaret Malagon ,  Robert E. Opaluch ,  Timothy W. Schmidt ,  James F. Sorce ,  Michael A. Weintraub

IPC分类号： H04L12/26

CPC分类号： H04L67/22 ,  H04L67/04

摘要： In one of many possible embodiments, a system includes a monitoring portal configured to receive state information descriptive of usage of a plurality of communication services provided on a plurality of communication networks of different types and to make the state information available to a subscriber of the plurality of communication services, in substantially real time.

摘要翻译： 在许多可能的实施例中的一个实施例中，系统包括被配置为接收描述在不同类型的多个通信网络上提供的多个通信服务的使用的状态信息的监视门户，并且使状态信息可用于多个 的通信服务，实质上实时。