专利检索 ap:("Jayant M. Naik" OR "Coy Cordell" OR "Dale Robert Peterson" OR "Joseph DiFonzo" OR "Stephen D. Weagraff" OR "Matthew Yuschik" OR "Michael Louis Nutter" OR "Robert Birch" OR "Scot Cunningham" OR "Woosung Kim" OR "Scott A. Irwin") AND inv:"Coy Cordell" 第 1 页

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发明授权
System and method for automated customer service with contingent live interaction 有权
标题翻译：用于自动客户服务的系统和方法，具有偶然的现场互动

公开(公告)号：US08379830B1

公开(公告)日：2013-02-19

申请号：US11751976

申请日：2007-05-22

申请人： Jayant M. Naik , Coy Cordell , Dale Robert Peterson , Joseph DiFonzo , Stephen D. Weagraff , Matthew Yuschik , Michael Louis Nutter , Robert Birch , Scot Cunningham , Woosung Kim , Scott A. Irwin

发明人： Jayant M. Naik , Coy Cordell , Dale Robert Peterson , Joseph DiFonzo , Stephen D. Weagraff , Matthew Yuschik , Michael Louis Nutter , Robert Birch , Scot Cunningham , Woosung Kim , Scott A. Irwin

IPC分类号： H04M3/00 , H04M5/00

CPC分类号： H04M3/493 , H04M3/22 , H04M2203/355

摘要： A balance between customer satisfaction and cost to providing customer care can be achieved based on the use of online interaction classification techniques. Such techniques can use measurements such as a log likelihood ratio to determine if an interaction should be removed from automation.

摘要翻译： 基于使用在线交互分类技术，可以实现客户满意度和提供客户关怀成本之间的平衡。这样的技术可以使用诸如对数似然比的测量来确定是否应该从自动化中移除交互。