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1.发明授权System and method for automated customer service with contingent live interaction 有权用于自动客户服务的系统和方法，具有偶然的现场互动公开(公告)号：US08379830B1
公开(公告)日：2013-02-19
申请号：US11751976
申请日：2007-05-22
申请人： Jayant M. Naik , Coy Cordell , Dale Robert Peterson , Joseph DiFonzo , Stephen D. Weagraff , Matthew Yuschik , Michael Louis Nutter , Robert Birch , Scot Cunningham , Woosung Kim , Scott A. Irwin
发明人： Jayant M. Naik , Coy Cordell , Dale Robert Peterson , Joseph DiFonzo , Stephen D. Weagraff , Matthew Yuschik , Michael Louis Nutter , Robert Birch , Scot Cunningham , Woosung Kim , Scott A. Irwin
CPC分类号： H04M3/493 , H04M3/22 , H04M2203/355
摘要： A balance between customer satisfaction and cost to providing customer care can be achieved based on the use of online interaction classification techniques. Such techniques can use measurements such as a log likelihood ratio to determine if an interaction should be removed from automation.
摘要翻译： 基于使用在线交互分类技术，可以实现客户满意度和提供客户关怀成本之间的平衡。 这样的技术可以使用诸如对数似然比的测量来确定是否应该从自动化中移除交互。
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公开(公告)号：US07213742B1
公开(公告)日：2007-05-08
申请号：US11011720
申请日：2004-12-14
申请人： Robert D. Birch , Joseph P. Lupo , Scott A. Irwin , Stephen D. Weagraff , Sanjiv Karani , Jeff Gordon
发明人： Robert D. Birch , Joseph P. Lupo , Scott A. Irwin , Stephen D. Weagraff , Sanjiv Karani , Jeff Gordon
CPC分类号： G06Q30/06 , G06Q30/0207 , G06Q30/0222 , G06Q30/0226 , G06Q30/0234 , G06Q30/0238 , G06Q40/00
摘要： There is disclosed a system and method for creating value by facilitating third party participation in mobile commerce transactions, providing consumers with a unified perspective of commercial activity, and selectively implementing discounts. The system may include a computerized engine and a point of sale wallet, which may be embedded in a personal trusted device. The computerized engine may be programmed to selectively implement a discount associated with a particular transaction. The personal trusted device may comprise a wireless communications technology, which enables the device to communicate with a back-end system and/or other point of sale devices. The personal trusted device may serve as the nexus of consumer transactions by facilitating payment as well as receipt and storage of electronic receipts. The personal trusted device may also be configured to transmit electronic receipts via the communications technology.
摘要翻译： 披露了通过促进第三方参与移动商务交易来创造价值的系统和方法，为消费者提供商业活动的统一视角，并选择性地实施折扣。 该系统可以包括可以嵌入在个人信任的设备中的计算机引擎和销售点钱包。 计算机化引擎可以被编程为选择性地实现与特定事务相关联的折扣。 个人可信设备可以包括无线通信技术，其使设备能够与后端系统和/或其他销售点设备进行通信。 个人信任的设备可以通过促进电子收据的支付以及收据和存储来作为消费者交易的纽带。 个人可信设备还可以被配置为经由通信技术来发送电子收据。
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公开(公告)号：US08407291B1
公开(公告)日：2013-03-26
申请号：US13402035
申请日：2012-02-22
IPC分类号： G06F15/16
CPC分类号： G06F11/079 , G06F11/0742 , G06F11/0748 , G06Q10/10
摘要： An e-Care dispenser is disclosed herein which configures a set of devices to cooperatively process care requests by utilizing functional aspects distributed throughout those devices. The devices can be end user devices with varying capabilities, some of which might not possess resources to process the care request independently. The functional aspects can be distributed throughout the devices in such a manner as to efficiently utilize the devices in providing care.
摘要翻译： 本文公开了一种电子护理分配器，其配置一组设备以通过利用分布在这些设备上的功能方面来协调地处理护理请求。 这些设备可以是具有不同能力的终端用户设备，其中一些设备可能不具有独立处理护理请求的资源。 功能方面可以以这样的方式分布在整个设备中，以便有效地利用设备提供护理。
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公开(公告)号：US08145713B1
公开(公告)日：2012-03-27
申请号：US13209872
申请日：2011-08-15
IPC分类号： G06F15/16
CPC分类号： G06F11/079 , G06F11/0742 , G06F11/0748 , G06Q10/10
摘要： An e-Care dispenser is disclosed herein which configures a set of devices to cooperatively process care requests by utilizing functional aspects distributed throughout those devices. The devices can be end user devices with varying capabilities, some of which might not possess resources to process the care request independently. The functional aspects can be distributed throughout the devices in such a manner as to efficiently utilize the devices in providing care.
摘要翻译： 本文公开了一种电子护理分配器，其配置一组设备以通过利用分布在这些设备上的功能方面来协调地处理护理请求。 这些设备可以是具有不同能力的终端用户设备，其中一些设备可能不具有独立处理护理请求的资源。 功能方面可以以这样的方式分布在整个设备中，以便有效地利用设备提供护理。
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公开(公告)号：US09135642B1
公开(公告)日：2015-09-15
申请号：US12856271
申请日：2010-08-13
CPC分类号： G06Q30/0256
摘要： There is disclosed a device-based eCare solution that facilitates computerized consumer service on consumer devices. The system may include an end device, a back-end server eCare system, and a communications technology. One or more consumer eCare applications, such as balance and pricing applications, consumer assistance applications, diagnostic applications, and anticipatory applications, may be resident on the device. The end device may be configured to monitor the consumer's activity and collect and store a set of data regarding the consumer's activity. The end device may be further programmed to proactively offer the consumer a consumer eCare application based on the set of data and execute the consumer eCare application in accordance with the consumer's instructions. The system may create a collaborative environment between the device, other devices, and the back-end server eCare system. The device may intermittently communicate with other devices, the back-end server eCare system, or both, to synchronize information.
摘要翻译： 披露了一种基于设备的eCare解决方案，可帮助消费者设备上的计算机化消费者服务。 该系统可以包括终端设备，后端服务器eCare系统和通信技术。 一个或多个消费者eCare应用程序（例如平衡和定价应用程序，消费者援助应用程序，诊断应用程序和预期应用程序）可能驻留在设备上。 终端设备可以被配置为监视消费者的活动并且收集和存储关于消费者活动的一组数据。 终端设备可以进一步被编程为主动地向消费者提供基于该组数据的消费者eCare应用，并且根据消费者的指令执行消费者eCare应用。 该系统可以在设备，其他设备和后端服务器eCare系统之间创建协作环境。 设备可以间歇地与其他设备，后端服务器eCare系统或两者进行通信，以同步信息。
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公开(公告)号：US08200610B1
公开(公告)日：2012-06-12
申请号：US13236079
申请日：2011-09-19
CPC分类号： G06N99/005
摘要： A system and method is disclosed which integrates a machine learning solution into a large scale, distributed transaction processing system using a supporting architecture comprising a combination of computer hardware and software. Methods of using a system comprising such supporting architecture provide application designers access to the functionality included in a machine learning solution, but might also provide additional functionality not supported by the machine learning solution itself.
摘要翻译： 公开了一种使用包括计算机硬件和软件的组合的支持架构将机器学习解决方案集成到大规模分布式事务处理系统中的系统和方法。 使用包括这种支持架构的系统的方法使应用程序设计人员能够访问包括在机器学习解决方案中的功能，但也可能提供机器学习解决方案本身不支持的附加功能。
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公开(公告)号：US07770786B1
公开(公告)日：2010-08-10
申请号：US11695330
申请日：2007-04-02
申请人： Robert D. Birch , Joseph P. Lupo , Scott A. Irwin , Stephen D. Weagraff , Sanjiv Karani , Jeff Gordon
发明人： Robert D. Birch , Joseph P. Lupo , Scott A. Irwin , Stephen D. Weagraff , Sanjiv Karani , Jeff Gordon
IPC分类号： G06Q30/00
CPC分类号： G06Q30/06 , G06Q30/0207 , G06Q30/0222 , G06Q30/0226 , G06Q30/0234 , G06Q30/0238 , G06Q40/00
摘要： There is disclosed a system and method for creating value by facilitating third party participation in mobile commerce transactions, providing consumers with a unified perspective of commercial activity, and selectively implementing discounts. The system may include a computerized engine and a point of sale wallet, which may be embedded in a personal trusted device. The computerized engine may be programmed to selectively implement a discount associated with a particular transaction. The personal trusted device may comprise a wireless communications technology, which enables the device to communicate with a back-end system and/or other point of sale devices. The personal trusted device may serve as the nexus of consumer transactions by facilitating payment as well as receipt and storage of electronic receipts. The personal trusted device may also be configured to transmit electronic receipts via the communications technology.
摘要翻译： 披露了通过促进第三方参与移动商务交易来创造价值的系统和方法，为消费者提供商业活动的统一视角，并选择性地实施折扣。 该系统可以包括可以嵌入在个人信任的设备中的计算机引擎和销售点钱包。 计算机化引擎可以被编程为选择性地实现与特定事务相关联的折扣。 个人可信设备可以包括无线通信技术，其使设备能够与后端系统和/或其他销售点设备进行通信。 个人信任的设备可以通过促进电子收据的支付以及收据和存储来作为消费者交易的纽带。 个人可信设备还可以被配置为经由通信技术来发送电子收据。
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公开(公告)号：US08055595B1
公开(公告)日：2011-11-08
申请号：US12842495
申请日：2010-07-23
IPC分类号： G06F15/18
CPC分类号： G06N99/005
摘要： A system and method is disclosed which integrates a machine learning solution into a large scale, distributed transaction processing system using a supporting architecture comprising a combination of computer hardware and software. Methods of using a system comprising such supporting architecture provide application designers access to the functionality included in a machine learning solution, but might also provide additional functionality not supported by the machine learning solution itself.
摘要翻译： 公开了一种使用包括计算机硬件和软件的组合的支持架构将机器学习解决方案集成到大规模分布式事务处理系统中的系统和方法。 使用包括这种支持架构的系统的方法使应用程序设计人员能够访问包括在机器学习解决方案中的功能，但也可能提供机器学习解决方案本身不支持的附加功能。
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公开(公告)号：US07809663B1
公开(公告)日：2010-10-05
申请号：US11751680
申请日：2007-05-22
IPC分类号： G06N5/00
CPC分类号： G06N99/005
摘要： A system and method is disclosed which integrates a machine learning solution into a large scale, distributed transaction processing system using a supporting architecture comprising a combination of computer hardware and software. Methods of using a system comprising such supporting architecture provide application designers access to the functionality included in a machine learning solution, but might also provide additional functionality not supported by the machine learning solution itself.
摘要翻译： 公开了一种使用包括计算机硬件和软件的组合的支持架构将机器学习解决方案集成到大规模分布式事务处理系统中的系统和方法。 使用包括这种支持架构的系统的方法使应用程序设计人员能够访问包括在机器学习解决方案中的功能，但也可能提供机器学习解决方案本身不支持的附加功能。
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