公开(公告)号：US08290871B1

公开(公告)日：2012-10-16

申请号：US12769541

申请日：2010-04-28

申请人： Joe Watson ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Z. Dong ,  Damian Smith

发明人： Joe Watson ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Z. Dong ,  Damian Smith

IPC分类号： G06F21/00 ,  H04L9/32

CPC分类号： H04L63/0428 ,  G06Q20/3674 ,  H04L9/083 ,  H04L63/06 ,  H04L2209/60

摘要： Systems and methods are disclosed for providing secure, captured data in a customer center. In one embodiment, the method comprises: capturing data with a recording system; receiving a request to retrieve electronic keys for encrypting the data; responsive to receiving the request, transmitting the electronic keys to the recording system; encrypting the data using the electronic keys; associating the electronic keys with the encrypted data; and storing the encrypted data in the recording system.

摘要翻译： 公开了用于在客户中心提供安全的捕获数据的系统和方法。 在一个实施例中，该方法包括：用记录系统捕获数据; 接收用于检索用于加密数据的电子密钥的请求; 响应于接收到所述请求，将所述电子密钥发送到所述记录系统; 使用电子密钥加密数据; 将电子密钥与加密数据相关联; 并将加密的数据存储在记录系统中。

公开(公告)号：US20080005588A1

公开(公告)日：2008-01-03

申请号：US11479841

申请日：2006-06-30

申请人： Joe Watson ,  Damian Smith ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Dong

发明人： Joe Watson ,  Damian Smith ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Dong

IPC分类号： H04L9/32 ,  H04L9/00 ,  G06F12/14 ,  G06F17/30 ,  G06K9/00 ,  H04K1/00 ,  G06F7/04 ,  G06F11/30 ,  H03M1/68 ,  H04N7/16

CPC分类号： G06F21/606 ,  G06F21/6218 ,  G06Q20/3829 ,  H04L9/083 ,  H04L9/0841

摘要： Systems and methods are disclosed for retrieving and playing back a secure, captured data in a customer center. In another embodiment, the method comprises: transmitting a request by a retrieval component to retrieve stored, encrypted data from a recording subsystem; establishing a secure communication between the retrieval component and the recording subsystem to retrieve the stored, encrypted data; receiving the stored, encrypted data by the retrieval component; transmitting a request to retrieve electronic keys for decrypting the stored, encrypted data; receiving the electronic keys by the retrieval component; decrypting the stored, encrypted data using the electronic keys; and playing back the decrypted data.

摘要翻译： 公开了用于在客户中心中检索和回放安全的捕获的数据的系统和方法。 在另一个实施例中，该方法包括：通过检索组件发送请求以从记录子系统检索存储的加密数据; 在所述检索部件和所述记录子系统之间建立安全通信以检索所存储的加密数据; 通过检索组件接收存储的加密数据; 发送用于检索用于解密所存储的加密数据的电子密钥的请求; 通过检索部件接收电子钥匙; 使用电子密钥解密存储的加密数据; 并回放解密的数据。

公开(公告)号：US07769176B2

公开(公告)日：2010-08-03

申请号：US11479926

申请日：2006-06-30

申请人： Joe Watson ,  Damian Smith ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Dong

发明人： Joe Watson ,  Damian Smith ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Dong

IPC分类号： H04L9/00

CPC分类号： H04L63/0428 ,  G06Q20/3674 ,  H04L9/083 ,  H04L63/06 ,  H04L2209/60

摘要： Systems and methods are disclosed for providing secure, captured data in a customer center. In one embodiment, the method comprises: capturing data with a recording system; receiving a request to retrieve electronic keys for encrypting the data; responsive to receiving the request, transmitting the electronic keys to the recording system; encrypting the data using the electronic keys; associating the electronic keys with the encrypted data; and storing the encrypted data in the recording system.

摘要翻译： 公开了用于在客户中心提供安全的捕获数据的系统和方法。 在一个实施例中，该方法包括：用记录系统捕获数据; 接收用于检索用于加密数据的电子密钥的请求; 响应于接收到所述请求，将所述电子密钥发送到所述记录系统; 使用电子密钥加密数据; 将电子密钥与加密数据相关联; 并将加密的数据存储在记录系统中。

公开(公告)号：US07853800B2

公开(公告)日：2010-12-14

申请号：US11479841

申请日：2006-06-30

申请人： Joe Watson ,  Damian Smith ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Dong

发明人： Joe Watson ,  Damian Smith ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Dong

IPC分类号： H04L9/32

CPC分类号： G06F21/606 ,  G06F21/6218 ,  G06Q20/3829 ,  H04L9/083 ,  H04L9/0841

摘要： Systems and methods are disclosed for retrieving and playing back a secure, captured data in a customer center. In another embodiment, the method comprises: transmitting a request by a retrieval component to retrieve stored, encrypted data from a recording subsystem; establishing a secure communication between the retrieval component and the recording subsystem to retrieve the stored, encrypted data; receiving the stored, encrypted data by the retrieval component; transmitting a request to retrieve electronic keys for decrypting the stored, encrypted data; receiving the electronic keys by the retrieval component; decrypting the stored, encrypted data using the electronic keys; and playing back the decrypted data.

摘要翻译： 公开了用于在客户中心中检索和回放安全的捕获的数据的系统和方法。 在另一个实施例中，该方法包括：通过检索组件发送请求以从记录子系统检索存储的加密数据; 在所述检索部件和所述记录子系统之间建立安全通信以检索所存储的加密数据; 通过检索组件接收存储的加密数据; 发送用于检索用于解密所存储的加密数据的电子密钥的请求; 通过检索部件接收电子钥匙; 使用电子密钥解密存储的加密数据; 并回放解密的数据。

公开(公告)号：US07848524B2

公开(公告)日：2010-12-07

申请号：US11479925

申请日：2006-06-30

申请人： Joe Watson ,  Damian Smith ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Dong

发明人： Joe Watson ,  Damian Smith ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Dong

IPC分类号： H04L9/00

CPC分类号： H04L9/083 ,  G06Q20/3674 ,  H04L63/06 ,  H04L63/08 ,  H04L63/166 ,  H04L2209/60

摘要： Systems and methods are disclosed for providing electronic keys that are used to encrypt and decrypt secure, captured data in a customer center. In one embodiment, the method comprises the steps of: establishing a secure communication over a network between the key management system and a retrieval component; transmitting a duplicate copy of at least one electronic key to a cache that is electrically coupled to the retrieval component; receiving a request to retrieve the electronic keys; and transmitting the retrieved electronic keys for decrypting the stored data.

摘要翻译： 公开了用于提供电子密钥的系统和方法，所述电子密钥用于加密和解密客户中心中的安全捕获数据。 在一个实施例中，该方法包括以下步骤：通过密钥管理系统和检索部件之间的网络建立安全通信; 将至少一个电子密钥的副本发送到电耦合到所述检索部件的高速缓存器; 接收检索电子钥匙的请求; 以及发送用于解密存储的数据的所检索的电子密钥。

公开(公告)号：US20080005568A1

公开(公告)日：2008-01-03

申请号：US11479925

申请日：2006-06-30

申请人： Joe Watson ,  Damian Smith ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Dong

发明人： Joe Watson ,  Damian Smith ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Dong

IPC分类号： H04L9/00

CPC分类号： H04L9/083 ,  G06Q20/3674 ,  H04L63/06 ,  H04L63/08 ,  H04L63/166 ,  H04L2209/60

摘要： Systems and methods are disclosed for providing electronic keys that are used to encrypt and decrypt secure, captured data in a customer center. In one embodiment, the method comprises the steps of: establishing a secure communication over a network between the key management system and a retrieval component; transmitting a duplicate copy of at least one electronic key to a cache that is electrically coupled to the retrieval component; receiving a request to retrieve the electronic keys; and transmitting the retrieved electronic keys for decrypting the stored data.

摘要翻译： 公开了用于提供电子密钥的系统和方法，所述电子密钥用于加密和解密客户中心中的安全捕获数据。 在一个实施例中，该方法包括以下步骤：通过密钥管理系统和检索部件之间的网络建立安全通信; 将至少一个电子密钥的副本发送到电耦合到所述检索部件的高速缓存器; 接收检索电子钥匙的请求; 以及发送用于解密存储的数据的所检索的电子密钥。

公开(公告)号：US20080005569A1

公开(公告)日：2008-01-03

申请号：US11479926

申请日：2006-06-30

申请人： Joe Watson ,  Damian Smith ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Dong

发明人： Joe Watson ,  Damian Smith ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Dong

IPC分类号： H04L9/00

CPC分类号： H04L63/0428 ,  G06Q20/3674 ,  H04L9/083 ,  H04L63/06 ,  H04L2209/60

摘要： Systems and methods are disclosed for providing secure, captured data in a customer center. In one embodiment, the method comprises: capturing data with a recording system; receiving a request to retrieve electronic keys for encrypting the data; responsive to receiving the request, transmitting the electronic keys to the recording system; encrypting the data using the electronic keys; associating the electronic keys with the encrypted data; and storing the encrypted data in the recording system.

摘要翻译： 公开了用于在客户中心提供安全的捕获数据的系统和方法。 在一个实施例中，该方法包括：用记录系统捕获数据; 接收用于检索用于加密数据的电子密钥的请求; 响应于接收到所述请求，将所述电子密钥发送到所述记录系统; 使用电子密钥加密数据; 将电子密钥与加密数据相关联; 并将加密的数据存储在记录系统中。

公开(公告)号：US20080004945A1

公开(公告)日：2008-01-03

申请号：US11479056

申请日：2006-06-30

申请人： Joe Watson ,  James Gordon Nies ,  Damian Smith ,  Jamie Richard Williams

发明人： Joe Watson ,  James Gordon Nies ,  Damian Smith ,  Jamie Richard Williams

IPC分类号： G06F11/34

CPC分类号： G06Q30/02 ,  G06Q10/06398

摘要： Disclosed in various embodiments are various systems, methods, and programs embodied on a computer readable medium for automated scoring of interactions. In one embodiment, an example of a method is provided that comprises the steps of storing a plurality of interactions in a memory, wherein a plurality of interactive factors are memorialized for each of the interactions, each of the interactive factors comprising an aspect of the interaction. The method also comprises the steps of applying a plurality of rules to each of the interactions to identify a plurality of events in each of the interactions, each of the rules defining at least one event that is associated with at least one of the interactive factors of a respective one of the interactions, and, generating a score in the computer system for each of the interactions based upon the rules defining the at least one event occurring in each of the interactions, respectively. The method further comprises the step of ranking at least a subset of the interactions relative to each other based upon the scores generated for the interactions.

摘要翻译： 在各种实施例中公开的是在计算机可读介质上实现的用于自动评分交互的各种系统，方法和程序。 在一个实施例中，提供了一种方法的示例，其包括以下步骤：将多个交互存储在存储器中，其中为每个交互记录了多个交互因素，每个交互因素包括交互的一个方面 。 该方法还包括以下步骤：将多个规则应用于每个交互以识别每个交互中的多个事件，每个规则定义与至少一个交互因素相关联的至少一个事件 相应的一个交互，并且基于分别定义在每个交互中发生的至少一个事件的规则，在每个交互的计算机系统中生成分数。 该方法还包括基于为交互产生的得分而相对于彼此排列交互的至少一个子集的步骤。

公开(公告)号：US10126348B2

公开(公告)日：2018-11-13

申请号：US14943297

申请日：2015-11-17

申请人： Zalya Berler ,  Vladimir Prykhodko ,  Joe Watson

发明人： Zalya Berler ,  Vladimir Prykhodko ,  Joe Watson

IPC分类号： G01R31/02 ,  G01R31/06 ,  G01R31/12 ,  G01R31/28 ,  G01R31/34 ,  G01R31/42 ,  H02H3/00 ,  H02H3/16 ,  H02H7/04

摘要： A system for on-line bushing monitoring and geo-magnetically induced current monitoring utilizes a Hall Effect current transducer and obtains the harmonic component of the signals through the measurement of bushing test tap current which provides a more reliable measurement method since the bushings provide a capacitive voltage divider that is not subject to saturation which is a drawback of using current transformers to obtain the signals. The system combines the existing harmonic analysis functions of the bushing monitor measurement system with the measured neutral direct current to provide an economical and efficient system that monitors both bushing condition and GIC conditions with one common monitoring module.

公开(公告)号：US06785127B1

公开(公告)日：2004-08-31

申请号：US10256661

申请日：2002-09-27

申请人： Patrick Monney ,  Denis Pavillard ,  Jean-Marc Flueckiger ,  Samer Abdo ,  Andrew Switky ,  James Yurchenco ,  Kristine Rene Chan-Lizardo ,  Joe Watson ,  Chase Thompson ,  Anthony Peter Patron ,  Joseph W. Yang

发明人： Patrick Monney ,  Denis Pavillard ,  Jean-Marc Flueckiger ,  Samer Abdo ,  Andrew Switky ,  James Yurchenco ,  Kristine Rene Chan-Lizardo ,  Joe Watson ,  Chase Thompson ,  Anthony Peter Patron ,  Joseph W. Yang

IPC分类号： G06F116

CPC分类号： G06F1/1632 ,  Y10S345/905

摘要： Embodiments of the present invention are directed to an attachment apparatus for conveniently, securely, and releasably attaching a handheld device such as a handheld computer to a keyboard or other accessories. In some embodiments, the attachment apparatus is configured to be flexible or adjustable to accommodate differently sized handheld devices. In addition, an automatic switch on feature is implemented in some embodiments which allows the handheld device to be automatically switched on or off by manipulating the position of the attachment apparatus. In accordance with an aspect of the present invention, an apparatus for attaching a handheld device to a second device comprises an attachment device having a connector configured to be electrically connected to the handheld device. An adjustable mechanism is configured to adjustably connect the handheld device to the second device to move the handheld device relative to the second device between a first position and a second position. The attachment device includes a switch which is automatically activated to switch on the handheld device in the second position.

摘要翻译： 本发明的实施例涉及一种用于便利地，可靠地和可释放地将诸如手持计算机的手持设备附接到键盘或其他附件的附接装置。 在一些实施例中，附接装置被配置为柔性或可调节以适应不同尺寸的手持装置。 此外，在一些实施例中实现自动开关特征，其允许通过操纵附接装置的位置来自动地打开或关闭手持式装置。 根据本发明的一个方面，一种用于将手持装置附接到第二装置的装置包括具有被配置为电连接到手持装置的连接器的附接装置。 可调机构被配置为将手持设备可调节地连接到第二设备，以在第一位置和第二位置之间相对于第二设备移动手持设备。 附接装置包括自动激活以在第二位置上打开手持式装置的开关。