公开(公告)号：US20070011678A1

公开(公告)日：2007-01-11

申请号：US11177519

申请日：2005-07-07

申请人： Johnny Lee ,  Labhesh Patel ,  David Lee ,  Fadi Jabbour

发明人： Johnny Lee ,  Labhesh Patel ,  David Lee ,  Fadi Jabbour

IPC分类号： G06F9/46

CPC分类号： G06Q10/109 ,  G06Q10/02 ,  G06Q10/025 ,  G06Q10/06311

摘要： A template that lists a shared task is received at a first device. The template is also distributed in parallel to a plurality of other devices. When information indicating that the action has been performed is received, the template is updated at the first device and also at the other devices to indicate that the action has been performed.

摘要翻译： 列出共享任务的模板在第一个设备处被接收。 该模板也与多个其他设备并行分布。 当接收到指示已经执行了动作的信息时，在第一设备和其他设备处更新模板以指示已经执行了动作。

公开(公告)号：US20050260974A1

公开(公告)日：2005-11-24

申请号：US10851317

申请日：2004-05-21

申请人： Johnny Lee ,  Aristotle Cruz ,  Fadi Jabbour ,  David Lee ,  Labhesh Patel

发明人： Johnny Lee ,  Aristotle Cruz ,  Fadi Jabbour ,  David Lee ,  Labhesh Patel

IPC分类号： H04L12/58 ,  H04L29/08 ,  H04M11/10

CPC分类号： H04L67/24 ,  H04L51/04 ,  H04M11/10

摘要： A method for communicating a reminder message includes establishing a first connection between a user and a reminder center. The method includes communicating, from the user to the reminder center, a reminder time. The method also includes scheduling a reminder message at the reminder center, and terminating the first connection between the user and the reminder center. The method includes selecting, at the reminder center, a preferred endpoint associated with the user, from a plurality of endpoints associated with the user. The method also includes attempting to establish a second connection between the user and the reminder center, using the preferred endpoint associated with the user, at is approximately the reminder time, and communicating the reminder message from the reminder center to the user.

摘要翻译： 用于传达提醒消息的方法包括建立用户和提醒中心之间的第一连接。 该方法包括从用户向提醒中心传达提醒时间。 该方法还包括在提醒中心处调度提醒消息，并终止用户和提醒中心之间的第一连接。 所述方法包括在提醒中心从与用户相关联的多个端点中选择与用户相关联的优选端点。 该方法还包括尝试在大约提醒时间使用与用户相关联的优选端点来建立用户与提醒中心之间的第二连接，以及将提醒消息从提醒中心传送给用户。

公开(公告)号：US20060285661A1

公开(公告)日：2006-12-21

申请号：US11137049

申请日：2005-05-25

申请人： Labhesh Patel ,  Johnny Lee ,  Fadi Jabbour ,  David Lee

发明人： Labhesh Patel ,  Johnny Lee ,  Fadi Jabbour ,  David Lee

IPC分类号： H04M11/00

CPC分类号： H04M3/53 ,  H04M3/5335 ,  H04M3/537 ,  H04M2203/2072

摘要： A method for providing communication service includes determining that a call was not answered by an intended recipient of the call and determining a due date associated with the call. The method also includes communicating the due date to the intended recipient.

摘要翻译： 一种用于提供通信服务的方法包括确定呼叫未被呼叫的预期接收者应答，并确定与该呼叫相关联的到期日。 该方法还包括将到期日期传达给预期接收者。

公开(公告)号：US20060126803A1

公开(公告)日：2006-06-15

申请号：US11013222

申请日：2004-12-14

申请人： Labhesh Patel ,  Fadi Jabbour ,  Johnny Lee ,  David Lee

发明人： Labhesh Patel ,  Fadi Jabbour ,  Johnny Lee ,  David Lee

IPC分类号： H04M1/64

CPC分类号： H04M3/5166 ,  H04M2203/551

摘要： Disclosed is a method for providing communication with an interactive voice response system that includes establishing a communication session between a caller and an interactive voice response system. The communication session includes a call thread. The method includes detecting a pause condition associated with the communication session and pausing the call thread. A pause point in the call thread is determined when the call thread is paused. A reminder message may then be communicated to the caller at predefined intervals. The reminder message may include instructions to the caller for resuming the call thread. The method may also include receiving an indication to resume the call thread and resuming the call thread at the pause point.

摘要翻译： 公开了一种用于与交互式语音应答系统进行通信的方法，其包括在呼叫者和交互式语音响应系统之间建立通信会话。 通信会话包括一个呼叫线程。 该方法包括检测与通信会话相关联的暂停条件并暂停呼叫线程。 呼叫线程暂停时确定暂停点。 然后可以预定义的间隔将提醒消息传达给呼叫者。 提醒消息可以包括向呼叫者恢复呼叫线程的指令。 该方法还可以包括接收恢复呼叫线程并在暂停点恢复呼叫线程的指示。

公开(公告)号：US07716671B2

公开(公告)日：2010-05-11

申请号：US11177519

申请日：2005-07-07

申请人： Johnny Lee ,  Labhesh Patel ,  David Lee ,  Fadi Jabbour

发明人： Johnny Lee ,  Labhesh Patel ,  David Lee ,  Fadi Jabbour

IPC分类号： G06F9/46 ,  G06F15/16 ,  G06Q10/00 ,  G01C21/34

CPC分类号： G06Q10/109 ,  G06Q10/02 ,  G06Q10/025 ,  G06Q10/06311

摘要： A template listing one or more associated tasks is distributed to one or more devices, each device having a respective user. A task is selectively designated as either shared or individual. When information indicating that an action associated with a particular task has been performed is received at a first one of the devices, the template is updated at the first device, and optionally at others of the devices to indicate to others of the users that the action has been performed. The associated action of a shared task is performed once for all users, and the associated action of an individual task is performed separately by one or more of the users. Task information is optionally communicated between a template on a particular one of the devices and a personal information manager of the respective user of a particular device.

摘要翻译： 列出一个或多个相关任务的模板被分发到一个或多个设备，每个设备具有相应的用户。 有选择地将任务指定为共享或个人。 当在第一设备处接收到指示与特定任务相关联的动作的信息时，在第一设备处更新模板，并且可选地在设备的其他设备处更新该模板，以向用户的其他人指示该动作 已经执行。 对所有用户执行共享任务的相关动作一次，并且单个任务的相关动作由一个或多个用户单独执行。 任务信息可选地在特定设备上的模板和特定设备的相应用户的个人信息管理器之间传送。

公开(公告)号：US20070015497A1

公开(公告)日：2007-01-18

申请号：US11173052

申请日：2005-07-01

申请人： Labhesh Patel ,  Johnny Lee ,  Fadi Jabbour ,  David Lee

发明人： Labhesh Patel ,  Johnny Lee ,  Fadi Jabbour ,  David Lee

IPC分类号： H04M3/00

CPC分类号： H04M3/48 ,  H04M2203/551

摘要： A method for providing a contact attempt service includes detecting an attempt of a first user to contact a second user through a first communication method and detecting contact between the first user and the second user through a second communication method. The method also includes removing a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method.

摘要翻译： 一种用于提供接触尝试服务的方法包括：通过第一通信方法检测第一用户尝试联系第二用户，并通过第二通信方法检测第一用户与第二用户之间的联系。 该方法还包括移除与第一用户尝试通过第一通信方法联系第二用户的尝试相关联的联系人尝试指示符。

公开(公告)号：US20060256954A1

公开(公告)日：2006-11-16

申请号：US11125632

申请日：2005-05-10

申请人： Labhesh Patel ,  Johnny Lee ,  Fadi Jabbour ,  David Lee

发明人： Labhesh Patel ,  Johnny Lee ,  Fadi Jabbour ,  David Lee

IPC分类号： H04M3/00

CPC分类号： H04M3/51 ,  H04M3/323 ,  H04M2203/403

摘要： A method for providing training to agents of an automatic call distribution center includes determining whether an agent is idle and, in response to determining that the agent is idle, initiating playback of a recorded training call to the agent. Additionally, the method includes receiving an incoming call from a caller for connection with one of a plurality of agents. Also, the method includes terminating playback of the recorded training call and connecting the agent to the incoming call.

摘要翻译： 用于向自动呼叫分配中心的代理提供训练的方法包括确定代理是否空闲，并且响应于确定代理空闲，启动对代理的记录的训练呼叫的回放。 另外，该方法包括从呼叫者接收来自多个代理之一的连接的呼入。 此外，该方法包括终止记录的训练呼叫的重放并将该代理连接到来电。

公开(公告)号：US20060256950A1

公开(公告)日：2006-11-16

申请号：US11126700

申请日：2005-05-11

申请人： Labhesh Patel ,  Fadi Jabbour ,  Johnny Lee ,  David Lee

发明人： Labhesh Patel ,  Fadi Jabbour ,  Johnny Lee ,  David Lee

IPC分类号： H04M3/00

CPC分类号： H04M3/5235 ,  H04M3/382 ,  H04M3/493 ,  H04M3/5166 ,  H04M2203/2066

摘要： A system and method for servicing a caller at a contact center includes prompting the caller for a password associated with a certificate of disability of the caller, then accessing a database that contains the certificate authenticating the password to retrieve information listed in the certificate. The certificate information includes a type of disability of the caller. Following authentication, the system provides a service response appropriate for the type of disability of the caller. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

摘要翻译： 用于在联络中心处服务呼叫者的系统和方法包括提示呼叫者与呼叫者的残疾证书相关联的密码，然后访问包含认证密码的证书的数据库以检索证书中列出的信息。 证书信息包括呼叫者的一种残疾。 在认证之后，系统提供适合于呼叫者的残疾类型的服务响应。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US20080320080A1

公开(公告)日：2008-12-25

申请号：US11766631

申请日：2007-06-21

申请人： Eric Lee ,  Fadi Jabbour ,  David Lee ,  Johnny Lee ,  Matthew Kuhlke

发明人： Eric Lee ,  Fadi Jabbour ,  David Lee ,  Johnny Lee ,  Matthew Kuhlke

IPC分类号： G06F15/16

CPC分类号： G10L15/22

摘要： A method of linking recognized emotions to non-visual representations includes receiving at a first location information corresponding to demonstrative behaviors of individuals. The behaviors of the individuals may be analyzed during a dynamic session, in which the information is used to determine emotional states of one or more of the individuals. The information about the emotional state may then be used at the first location to determine an action for improving the dynamic session.

摘要翻译： 将识别的情绪与非视觉表示相关联的方法包括在第一位置接收与个体的示范行为相对应的信息。 可以在动态会话期间分析个体的行为，其中信息用于确定一个或多个个体的情绪状态。 然后可以在第一位置处使用关于情绪状态的信息来确定用于改善动态会话的动作。

公开(公告)号：US20060126804A1

公开(公告)日：2006-06-15

申请号：US11283444

申请日：2005-11-18

申请人： David Lee ,  Johnny Lee ,  Fadi Jabbour ,  Bradley DeGrazia

发明人： David Lee ,  Johnny Lee ,  Fadi Jabbour ,  Bradley DeGrazia

IPC分类号： H04M1/64

CPC分类号： H04M3/53333 ,  H04M3/5166 ,  H04M2203/303 ,  H04M2203/551

摘要： A method for providing communication with an automated voice system includes establishing a first communication session between a caller and the automated voice system. The first communication session includes a call thread. The method also includes receiving a signal indicative of a call event. In response to receiving the signal indicative of the call event, a state of the call thread is saved. The method also includes establishing a second communication session between the caller and the automated voice system at a state of the call thread associated with the saved state of the call thread.

摘要翻译： 一种用于与自动语音系统进行通信的方法包括在呼叫者和自动语音系统之间建立第一通信会话。 第一个通信会话包括一个呼叫线程。 该方法还包括接收指示呼叫事件的信号。 响应于接收到指示呼叫事件的信号，保存呼叫线程的状态。 该方法还包括在与呼叫线程的保存状态相关联的呼叫线程的状态下在呼叫者和自动语音系统之间建立第二通信会话。