公开(公告)号：US20170213303A1

公开(公告)日：2017-07-27

申请号：US15004785

申请日：2016-01-22

Applicant: Johnson Controls Technology Company

Inventor： Dimitrios S. Papadopoulos ,  Marc V. Perrone ,  Gerald A. Asp ,  Curtis R. Erickson

IPC: G06Q50/16 ,  G06F17/30

CPC classification number: G06Q50/163 ,  G06F16/24578 ,  G06F16/248 ,  G06Q10/20

Abstract: A fault resolution system includes a fault triage system, a fault resolutions database, and a user device. The fault triage system generates rankings for a plurality of faults detected in a building system and prioritizes the detected faults according to the rankings. The fault resolutions database stores one or more potential resolutions for each of the detected faults and a success rate for each of the potential resolutions. The user device receives the prioritized faults, the potential resolutions, and the success rates from the fault triage system and provides resolution feedback to the fault triage system indicating whether the potential resolutions were successful in resolving the detected faults. The fault triage system uses the resolution feedback to update the success rates stored in the fault resolutions database.