公开(公告)号：US20200380623A1

公开(公告)日：2020-12-03

申请号：US16884792

申请日：2020-05-27

Applicant: Johnson Controls Technology Company

Inventor： Ravi Ranjan ,  Vikas Sharma ,  Srijata Sarkar ,  Sagar Ganesh Lohiya ,  Sannidhya Roy ,  Abhishek Jain ,  Sachin Yashwant Pate ,  Debashree Paul ,  Saunak Ganguly ,  Vijay Sopanrao Patil ,  Saurabh Gunvantrao Raut

IPC: G06Q50/16 ,  G05B15/02

Abstract: A method for identifying and managing incidents in a building management system (BMS) of a building. The method includes identifying at least one or more entities, one or more intents, or one or more keywords from a text segment; extracting one or more parameters from at least one of the identified one or more entities, the identified one or more intents, or the identified one or more keywords, the one or more parameters comprising a piece of building equipment of the building and a characteristic of the piece of building equipment; determining a satisfied incident of a plurality of incidents based on the extracted one or more parameters, the satisfied incident identifying an issue with the piece of building equipment and associated with a second entity; and transmitting an indication of the satisfied incident to a computing device of the second entity.