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    Reporting dial-up access problems using a real-time automated system
    1.
    发明授权
    Reporting dial-up access problems using a real-time automated system 失效
    使用实时自动化系统报告拨号访问问题

    公开(公告)号：US07660233B2

    公开(公告)日：2010-02-09

    申请号：US10937960

    申请日：2004-09-10

    申请人： Jonathan Paden ,  Bobby Sams ,  Dennis Collins

    发明人： Jonathan Paden ,  Bobby Sams ,  Dennis Collins

    IPC分类号： G01R31/08

    CPC分类号： H04M7/0024 ,  H04L12/2856 ,  H04L12/2876 ,  H04L43/0811 ,  H04M3/493 ,  H04M7/0057

    摘要： A method for reporting and responding to dial-up connectivity problems can include the step of establishing a voice connection between a caller and an automated response system. The caller can be automatically prompted for a dial-up access number that is problematic for the caller. A determination can be automatically made as to whether the received dial-up access number is valid. A potential problem can be automatically reported to a network operations center responsible for the access number via a data connection. The caller can be automatically presented with at least one alternative dial-up access number via the voice connection.

    摘要翻译： 用于报告和响应拨号连接问题的方法可以包括在呼叫者和自动响应系统之间建立语音连接的步骤。 呼叫者可以自动提示拨打访问号码，这对呼叫者来说是有问题的。 可以自动确定接收的拨号访问号码是否有效。 潜在问题可以通过数据连接自动报告给负责访问号码的网络操作中心。 呼叫者可以通过语音连接自动呈现至少一个替代的拨号接入号码。

    Presenting dialup access numbers status information using an automated voice response system
    2.
    发明申请
    Presenting dialup access numbers status information using an automated voice response system 审中-公开
    使用自动语音响应系统呈现拨号接入号码状态信息

    公开(公告)号：US20060165057A1

    公开(公告)日：2006-07-27

    申请号：US10980994

    申请日：2004-11-04

    申请人： Jonathan Paden ,  Bobby Sams ,  Dennis Collins ,  Jon Harris

    发明人： Jonathan Paden ,  Bobby Sams ,  Dennis Collins ,  Jon Harris

    IPC分类号： H04L12/66

    CPC分类号： H04M7/122 ,  H04M3/493

    摘要： A method for an automated voice response system to present access numbers status information to dial-up Internet users. The automated voice response system can perform the step of establishing a telephony communication with a party responsive to a received telephone call from the party. An access number can be received from the party. At least one data store can be queried for entries associated the access number. Responsive to this query, a current status for the access number can be determined. An indication of the status can be presented to the party across the telephone communication.

    摘要翻译： 一种用于向拨号上网用户提供接入号码状态信息的自动语音应答系统的方法。 自动语音响应系统可以执行与响应于从该方接收到的电话呼叫的一方建立电话通信的步骤。 可以从派对接收访问号码。 可以查询与访问号码相关联的条目至少一个数据存储。 响应于该查询，可以确定访问号码的当前状态。 可以通过电话沟通向派对提供状态的指示。

    Using information about dialup access numbers in a service region to support customer service interactions
    3.
    发明申请
    Using information about dialup access numbers in a service region to support customer service interactions 审中-公开
    使用有关服务区域拨号访问号码的信息来支持客户服务交互

    公开(公告)号：US20060083219A1

    公开(公告)日：2006-04-20

    申请号：US10965418

    申请日：2004-10-14

    申请人： Jonathan Paden ,  Bobby Sams ,  Wei Li ,  Dennis Collins ,  Ed Ramos

    发明人： Jonathan Paden ,  Bobby Sams ,  Wei Li ,  Dennis Collins ,  Ed Ramos

    IPC分类号： H04L12/66

    CPC分类号： H04L12/5692 ,  H04M3/493 ,  H04M7/0024

    摘要： A method for automatically providing output for a communication related to dialup Internet services. The method includes the step of determining an in-progress customer communication is related to dialup connectivity. A service region for the customer can be ascertained. A plurality of currently published dialup access numbers for the service region can be automatically fetched. For each fetched number, a status can be identified. At least one software engine automatically process the access number and status information. The at least one software engine can automatically perform at least one programmatic action resulting in output being supplied to at least one party participating in the customer communication, even though the party has not specifically requested the output.

    摘要翻译： 一种用于自动提供与拨号互联网服务有关的通信的输出的方法。 该方法包括确定正在进行的客户通信与拨号连接相关的步骤。 可以确定客户的服务区域。 可以自动地获取用于服务区域的多个当前公布的拨号访问号码。 对于每个获取的号码，可以识别状态。 至少有一个软件引擎自动处理访问号码和状态信息。 至少一个软件引擎可以自动执行至少一个编程动作，导致输出被提供给参与客户通信的至少一方，即使该方没有具体请求输出。

    Reporting dial-up access problems using a real-time automated system
    4.
    发明申请
    Reporting dial-up access problems using a real-time automated system 失效
    使用实时自动化系统报告拨号访问问题

    公开(公告)号：US20060056287A1

    公开(公告)日：2006-03-16

    申请号：US10937960

    申请日：2004-09-10

    申请人： Jonathan Paden ,  Bobby Sams ,  Dennis Collins

    发明人： Jonathan Paden ,  Bobby Sams ,  Dennis Collins

    IPC分类号： H04L12/26 ,  H04J3/14 ,  H04J1/16 ,  H04L1/00 ,  H04L12/28

    CPC分类号： H04M7/0024 ,  H04L12/2856 ,  H04L12/2876 ,  H04L43/0811 ,  H04M3/493 ,  H04M7/0057

    摘要： A method for reporting and responding to dial-up connectivity problems can include the step of establishing a voice connection between a caller and an automated response system. The caller can be automatically prompted for a dial-up access number that is problematic for the caller. A determination can be automatically made as to whether the received dial-up access number is valid. A potential problem can be automatically reported to a network operations center responsible for the access number via a data connection. The caller can be automatically presented with at least one alternative dial-up access number via the voice connection.

    摘要翻译： 用于报告和响应拨号连接问题的方法可以包括在呼叫者和自动响应系统之间建立语音连接的步骤。 呼叫者可以自动提示拨打访问号码，这对呼叫者来说是有问题的。 可以自动确定接收的拨号访问号码是否有效。 潜在问题可以通过数据连接自动报告给负责访问号码的网络操作中心。 呼叫者可以通过语音连接自动呈现至少一个替代的拨号接入号码。

    Resetting access account passwords of a multitude of compartmentalized systems
    5.
    发明授权
    Resetting access account passwords of a multitude of compartmentalized systems 失效
    重置多个分区系统的访问帐户密码

    公开(公告)号：US07624278B2

    公开(公告)日：2009-11-24

    申请号：US10937959

    申请日：2004-09-10

    申请人： Jonathan Paden ,  Bobby Sams ,  Kurt M. Joseph ,  Jon Harris ,  Antonio Green

    发明人： Jonathan Paden ,  Bobby Sams ,  Kurt M. Joseph ,  Jon Harris ,  Antonio Green

    IPC分类号： G06F21/00 ,  G06F7/04 ,  G06F13/00 ,  H04M3/38 ,  H04M3/53 ,  G06F1/00

    CPC分类号： H04M3/382 ,  H04M3/493

    摘要： A method for resetting access account passwords using an interactive voice response system (IVR) can include the step of the IVR receiving a user request to reset a password. Account identification data can be acquired. The acquired data can be matched to account information stored in at least one compartmentalized system. The matching can identify at least one access account for which the user request applies. The IVR can also receive account verification data and compare this data with data stored within the compartmentalized system associated with the identified access account. Based upon results of this comparison, the IVR can reset the password stored within the compartmentalized system. The IVR can be configured to reset passwords for several compartmentalized systems.

    摘要翻译： 使用交互式语音响应系统（IVR）重置访问帐户密码的方法可以包括IVR接收用户重置密码的请求的步骤。 帐户识别数据可以获取。 获取的数据可以与存储在至少一个分区系统中的帐户信息相匹配。 匹配可以标识至少一个用户请求适用的访问帐户。 IVR还可以接收帐户验证数据，并将该数据与存储在与所识别的访问帐户相关联的分区系统中的数据进行比较。 根据比较结果，IVR可以重置存储在分区系统中的密码。 IVR可以配置为重置几个分区系统的密码。

    Method and apparatus for automated billing and crediting of customer accounts
    6.
    发明授权
    Method and apparatus for automated billing and crediting of customer accounts 失效
    用于自动计费和记入客户帐户的方法和设备

    公开(公告)号：US07609825B2

    公开(公告)日：2009-10-27

    申请号：US11178651

    申请日：2005-07-11

    申请人： Antonio Green ,  Jonathan Paden ,  Bobby Sams

    发明人： Antonio Green ,  Jonathan Paden ,  Bobby Sams

    IPC分类号： H04M15/00 ,  H04M3/00

    CPC分类号： H04M15/00 ,  G06Q10/0635 ,  G06Q30/04

    摘要： An account management system (100) is coupled to a service center (101) serving a number of customers (108). The account management system has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to monitor (202) service outages of the service center, detect (204) a service outage, identify (206) one or more customers affected by the service outage, and assign (208) a credit to each of the affected one or more customers.

    摘要翻译： 帐户管理系统（100）耦合到服务于多个顾客（108）的服务中心（101）。 帐户管理系统具有通信接口（110），存储器（104）和控制器（102）。 控制器被编程为监视（202）服务中心的服务中断，检测（204）服务中断，识别（206）受服务中断影响的一个或多个客户，并将（208）信用分配给每个受影响的 一个或多个客户。

    System and method for IVR transfer of an inbound call
    7.
    发明申请
    System and method for IVR transfer of an inbound call 审中-公开
    用于IVR转接入站呼叫的系统和方法

    公开(公告)号：US20060109974A1

    公开(公告)日：2006-05-25

    申请号：US10996127

    申请日：2004-11-23

    申请人： Jonathan Paden ,  Jon Harris ,  Paul Dent ,  Bobby Sams

    发明人： Jonathan Paden ,  Jon Harris ,  Paul Dent ,  Bobby Sams

    IPC分类号： H04M3/00 ,  H04M5/00 ,  H04M3/42

    CPC分类号： H04M3/51 ,  H04M3/5166 ,  H04M3/5237 ,  H04M3/58

    摘要： In a method and system for transferring an inbound call received by a first agent, input information describing agent authentication and call destination is received from the first agent. The first agent is directed to conference in the inbound call in response to receiving the input information. A first sequence of tone signals is generated in response to the conference. After placing the inbound call on hold, a ‘wait for digits’ signal identifying a carrier servicing the inbound call is detected. A carrier dependent transfer sequence is selected for transferring the inbound call from the first agent to a second agent preferably without the inbound call being hair pinned through the first agent.

    摘要翻译： 在用于传送由第一代理接收到的入站呼叫的方法和系统中，从第一代理接收描述代理认证和呼叫目的地的输入信息。 响应于接收输入信息，第一代理被引导到入站呼叫中的会议。 响应于会议产生第一音调信号序列。 在将入局呼叫置于保持状态之后，检测到识别为入站呼叫提供服务的载波的“等待数字”信号。 选择与载体相关的传输序列，用于将入站呼叫从第一代理传送到第二代理，优选地，不将入站呼叫通过第一代理头发固定。

    Dynamic load balancing between multiple locations with different telephony system
    8.
    发明授权
    Dynamic load balancing between multiple locations with different telephony system 失效
    使用不同电话系统的多个位置之间的动态负载平衡

    公开(公告)号：US08660256B2

    公开(公告)日：2014-02-25

    申请号：US13327869

    申请日：2011-12-16

    申请人： Jonathan Paden ,  Bobby Sams ,  Jon Harris

    发明人： Jonathan Paden ,  Bobby Sams ,  Jon Harris

    IPC分类号： H04M3/00

    CPC分类号： H04M3/5234 ,  H04M3/5237

    摘要： A method includes receiving a call from a primary interactive voice response (IVR) system at a load-balancing IVR system. The primary IVR system routes a first percentage of calls to routing logic and a second percentage of calls to the load-balancing IVR system. A telephony system is selected from among a plurality of telephony systems based on agent availability data associated with call center sites of the plurality of telephony systems. The method includes routing the call to a routing protocol component of the routing logic, where the routing protocol component routes the call to a call center of the selected telephony system.

    摘要翻译： 一种方法包括在负载平衡IVR系统处接收来自主交互式语音应答（IVR）系统的呼叫。 主IVR系统将路由逻辑的第一百分比呼叫路由到负载平衡IVR系统的第二百分比呼叫。 基于与多个电话系统的呼叫中心站点相关联的代理可用性数据，从多个电话系统中选择电话系统。 该方法包括将呼叫路由到路由逻辑的路由协议组件，其中路由协议组件将呼叫路由到所选择的电话系统的呼叫中心。